If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know email@example.com at The Pavement!
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Westwood Business Centre, 69 Aberdalgie Road, Glasgow G34 9HJ
0141 771 6161
Housing support and advice for 16-24-year-olds who are homeless in Glasgow or at risk of homelessness. Accommodation advice, tenancy support, independent living skills (budgeting, cooking etc).
Accommodation/housing advice, Advocacy, Careers advice, Debt advice, Education/training, Leisure activities, Outreach worker links, Tenancy support
7-8 Early Mews, Arlington Road NW1 7HG
020 3227 4950
Monday: 10am–12am (drop-in)
Tuesday & Friday: 2pm–4pm (drop-in)
Monday & Thursday: 5pm–7pm (evening assessments)
A welcoming, open-access service for people experiencing difficulty with alcohol use or who are affected by alcohol use issues. The Family alcohol Service (FAS) is delivered in partnership with the NSPCC and the provision of the affected others service by Some Space (SS). Open access and drop-in. Individuals can self-refer by attending the drop-in. Evening assessments by appointment only.
Alcohol workers, Benefits advice, Counselling, Medical/health, Mental health, Outreach worker links, Outreach workers, Tenancy support
See website for branches
Advice for LGBT youth in Scotland. Online chat and one-to-one support.
Counselling, Sexual health
The Idea Store, Chrisp Street, 1 Vesey Path, East India Dock Road E14 6BT
020 7364 4332
Tuesday: 6pm–8pm (appointments only)
Covers debt, employment, housing, benefits etc. Initial advice, written advice and form-filling. For residents of Tower Hamlets. More info from the website.
Accommodation/housing advice, Benefits advice, Debt advice, Legal advice, Tenancy support
722 Leytonstone High Road, Leytonstone, London E11 3AJ
0300 555 1158
For people aged 10–18 in Waltham Forest with drug- and alcohol-related issues. Evening appointments by request.
Accommodation/housing advice, Advocacy, Benefits advice, Drugs workers, Needle exchange, Outreach worker links
25 Corsham Street, London WC1H 8BS
020 3817 9410
Adfam is the national charity working to improve life for families affected by drugs and alcohol. A number of useful resources, including a map of local support groups, are available on its website.
84b Whitechapel High St, London E1 7QX
020 3216 0099
Legal and practical advice to squatters and other homeless people. Please ring 020 3216 0099 or email firstname.lastname@example.org first.
Unit 6, 48 Provost Street, London N1 7SU
020 7278 4224
Monday–Friday: 9am–12:15am (advice)
Supports young people, 16–25-years-old, who are homeless or at risk of homelessness. Its mission is to enable young people to make informed and positive choices about their lives, to support them and their families to respond to crisis situations and to empower young people to develop the skills, and provide the foundation they need to grow and flourish.
Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Mental health
60 Ashford Road, Cricklewood, London NW2 6TU
020 8208 8590
Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Winter shelter: for CHAIN verified clients, phone 020 8208 8595. For rough sleepers in Brent, refer to StreetLink (www.streetlink.org.uk)
Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Music/drama, Outreach workers, Tenancy support
117-119 Stoke Newington Road, London N16 8BU
020 7254 0046
Drop-in for advice and support on issues including housing, family and substance use. Languages: Turkish & Arabic. Interpreters available for other languages.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling
0207 275 7768
Monday–Friday: 9am–4pm (helpline)
Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English.
Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Drugs workers, Legal advice, Outreach worker links
University House, 104 Roman Road, London E2 0RN
020 8980 4205
Tuesday & Wednesday: 5:30pm–7pm (drop-in)
Monday, Wednesday, Saturday: 10am–12am (drop-in)
Thursday: 6:30pm–8pm (drop-in)
Please arrive early. Covers employment and debt. More information from the website.
Benefits advice, Debt advice, Legal advice
1 Rushworth Street, London SE1 0RB
020 7928 9521
Covers housing and debt. Initial and written advice. Appointments only. Southwark residents only.
Accommodation/housing advice, Debt advice, Legal advice
68–70 Red Lion Square, London WC1R 4NY
0207 430 5668
Wednesday: 4:30pm–6:30pm (appointments fortnightly)
Free legal advice on landlord & tenant issues. Advice and hep with form-filling. Call 0207 430 5668 and leave a message – someone will call you back. If your query is suitable, you will get an appointment.
167 Railton Road, London SE24 OLU
020 7733 7554
Monday–Thursday: 10am–12:15am (welfare/benefits)
Tuesday: 10am–12:15am (housing)
Thursday: 5:30pm–6:30pm (housing)
Wednesday: 10am–12:15am (debt)
Tuesday: 10am–12:15am (employment)
Thursday: 5:30pm–6:30pm (employment)
Specialist advice on welfare benefits, housing, employment and debt. Website has good info on homeless health services. All advice sessions are on a first come, first served basis.
Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Education/training, Legal advice
Various churches in Camden, London
020 7278 6267
3 November to 31 March
Rolling winter night shelter in Camden. Bed spaces for 16 guests, with separate sleeping areas for men and women. Accept referrals from Camden-based agencies with whom C4WS have a signed Service Level Agreement only.
Accommodation/housing advice, Benefits advice, Careers advice, Education/training, Food (free), Leisure activities, Outreach worker links
141a Robert Street, London NW1 3QT
03444 889 626
Covers immigration and nationality and employment.
3–7 Arneway St, Horseferry Rd, London SW1P 2BG
020 7222 1602
Monday, Tuesday, Thursday: 9:15am–4:30pm (closed 1–2pm)
Tuesday: 2pm–4pm (benefits adviser, by appointment)
Wednesday: 9:15am–7pm (closed 1–2pm)
Wednesday: 2pm–4pm (job club, by invitation)
Wednesday: 5pm–7pm (IT)
Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
1 January to 31 March
Free night shelter, food, showers and a safe place to sleep. Phone after completing and emailing a 1-page registration form to email@example.com. 15 guests; 18+, dry.
Advocacy, Bathroom/showers, Bedding, Clothing store, Food, Food (free), Internet access, Laundry, Outreach worker links
81 Barking Road, Canning Town, London E16 4HB
0207 476 6062
For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email firstname.lastname@example.org.
Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Mental health, Music/drama, Step-free
363 Ripple Road, Barking, London IG11 9PN
0203 249 1177
Monday–Friday: 9:30am–11:30am (free legal helpline - 020 3249 1179)
Wednesday: 6pm–8pm (alt. weeks)
Free legal advice clinic on housing, homelessness, immigration etc. Freephone: 0800 050 9730.
Croydon Turnaround Centre, 2 Whitgift Street, Croydon, London CR0 1FL
0208 683 0227
Monday–Friday: 9:30am–4:45pm (22+, Taberner House)
Monday–Friday: 10am–5pm (under 21s)
Advice service for people aged 14–25 (including housing advice) at the Turnaround Centre – no appointment necessary. If you are 22 or older, visit Taberner House.
Accommodation/housing advice, Advocacy, Counselling
46 Knights Hill, West Norwood, London SE27 0JD
020 8670 0070
Monday: 7pm–9pm (appointment only)
Initial advice, written advice and form-filling. Covers debt, employment, housing etc.
Accommodation/housing advice, Debt advice
Round Chapel Old School Rooms, Powerscroft Road, London E5 0PU
Wednesday: 12:30am–3:30pm (Job Club)
Contact: email@example.com. Friendly and non-judgemental support for the more marginalised members of the community to access more services in the borough, particularly in relation to housing, benefits, JobCentre Plus, as well as health- and family-related issues. The Job Club is for anyone wanting support with maintaining their benefits, using the drop-in's computers with support to access Universal Job Match, write a CV and apply for jobs.
Benefits advice, Careers advice, Ex-offenders, Food (free), Legal advice, Mental health, Outreach worker links
3rd Fl, 224–236 Walworth Road, London SE17 1JE
0207 701 2696
Award-winning arts in mental health charity run for adults with experience of mental health distress.
Advocacy, Art classes, Benefits advice, Careers advice, Education/training, Leisure facilities, Mental health, Music/drama, Outreach workers, Step-free