If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know email@example.com at The Pavement!
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Bays 4 and 5, Trellick Tower, Golborne Road, London W10 5PL
020 8969 2292
Friday: 10am–12am (drop-in)
Advice and assistance for Moroccan and Arabic-speaking women and their families on benefits, housing, homelessness, domestic violence, health, and mental health. Outreach support to the elderly as well as in-house activities. ESOL classes with free crèche and support for women wanting to return to work. Some projects are borough-restricted, so contact them for more information.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Education/training, Medical/health, Mental health
13 Shrubbery Road, London SW16 2AS
020 8696 0023
Advice, help and referral for Asian women and children, and single women fleeing domestic violence. English, Urdu, Punjabi, Gujarati, Hindi and Bengali. Call for an appointment.
Accommodation/housing advice, Advocacy, Legal advice, Outreach worker links
Suite 204, 1st Floor, 750-760 High Road, Leytonstone, London E11 3BB
020 8539 0427
Ashiana provides advice, support and safe housing for South Asian, Turkish and Iranian women experiencing domestic violence. In an emergency, please call 999.
Accommodation/housing advice, Advocacy, Counselling, Outreach workers
0300 999 5428/0800 999 5428
Tuesday & Wednesday: 10am–5pm
Monday & Thursday: 10am–8pm
Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence. 0300 numbers are billed as 01 and 02 landline numbers and are usually included in contract and package minutes; 0800 numbers are free from landlines and include in some mobile provider inclusive minutes. Also offer online chat via the website.
Accommodation/housing advice, Advocacy, Counselling, Legal advice, Medical/health
Round Chapel Old School Rooms, Powerscroft Road, London E5 0PU
Wednesday: 12:30am–3:30pm (Job Club)
Contact: firstname.lastname@example.org. Friendly and non-judgemental support for the more marginalised members of the community to access more services in the borough, particularly in relation to housing, benefits, JobCentre Plus, as well as health- and family-related issues. The Job Club is for anyone wanting support with maintaining their benefits, using the drop-in's computers with support to access Universal Job Match, write a CV and apply for jobs.
Benefits advice, Careers advice, Ex-offenders, Food (free), Legal advice, Mental health, Outreach worker links
3rd Fl, 224–236 Walworth Road, London SE17 1JE
0207 701 2696
Award-winning arts in mental health charity run for adults with experience of mental health distress.
Advocacy, Art classes, Benefits advice, Careers advice, Education/training, Leisure facilities, Mental health, Music/drama, Outreach workers, Step-free
c/o Enfield Foyer, 279–281 Fore Street, Edmonton, London N9 0PD
0203 232 2135
Wednesday: 6pm–8pm (drop-in)
Initial legal advice, form-filling and guidance. Covers asylum, children, landlord & tenant issues, employment, debt, domestic violence, immigration, housing etc. Please arrive early.
Debt advice, Legal advice
Woolwich Common Community Centre, Leslie Smith Square, London SE18 4DW
Drop-in advice centre offering free immigration, housing and domestic violence advice and a hot meal to vulnerable migrants in Greenwich and neighbouring boroughs.
Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free
12 Harold Avenue, Hayes, London UB3 4QW
0208 561 9400
Monday–Friday: 10am–5pm (appointments)
Covers asylum, children, domestic violence, employment, family issues, housing, immigration and benefits. Written advice, casework, representation and initial advice. For more information, phone or visit the website.
Community Pl, 806 High Rd, Leyton, London E10 6AE
020 8558 1986
Refuge accommodation, advice and support for Asian women experiencing domestic violence. Help with benefits, legal issues, housing, health and training. Works with women with children from the Indian sub-continent, and from Turkey, Iran, Morocco, Malaysia etc. Outreach and resettlement services, including outreach for children. Drop in or phone.
Accommodation/housing advice, Advocacy, Benefits advice, Education/training, Legal advice
Legal Advice Centre, School of Law, Mile End Road, London E1 4NS
020 7882 3931
Tuesday: 6pm–8pm (appointments only; term-time only)
By appointment only; term-time only. Asylum, domestic violence, employment, family issues, immigration, LGBT hate crime etc. Pink law gives free and impartial advice to the LGBT community.
PO Box 383, Croydon, London CR9 2AW
0208 683 3311
Monday–Friday: 10am–6pm (office)
Monday–Sunday: 12am–2:30pm (helpline, 365 days a year)
Monday–Sunday: 7pm–9:30pm helpline, 365 days a year)
Helpline: 0808 802 9999 All woman independent organisation supporting women and girls aged 14+ who have been raped or sexually abused at any time in their lives and who live and/or work in south London. Face-to-face counselling in Croydon, Kingston, Bexley and Southwark, Freephone National Rape Crisis Helpline, advocacy for women/girls who have reported or are considering reporting to the police, and an outreach worker specialising in homelessness and prostitution.
Advocacy, Counselling, Outreach workers
Holy Trinity Church, Sheen Pk, Richmond, London TW9 1UP
020 8891 2105
Tuesday: 8pm–9:30pm (drop-in)
Covers children, domestic violence, employment, housing, benefits etc.
Accommodation/housing advice, Benefits advice, Legal advice, Tenancy support
210 Burnt Oak Broadway, London HA8 0AP
020 8952 7062
Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes.
Accommodation/housing advice, Benefits advice, Counselling, Debt advice, Education/training
2a Leroy House, 536 Essex Road, London N1 3QP
020 7359 5767 (advice)
Monday–Friday: 10am–5pm (advice line, 020 7359 5767, closed 1pm–2pm)
Monday: 2pm–3:30pm (drop-in, Lighthouse Sth London, 14-15 Lower Marsh, W’loo)
Wednesday: 2pm–3:30pm (drop-in, Origin Housing, NW1)
Friday: 2pm–5:30pm (drop-in, London Friend, 86 Caledonian Rd)
Stonewall Housing is the specialist lesbian, gay, bisexual and trans (LGBT) housing advice and support provider in England. We provide housing support for LGBT people in their own homes, supported housing for young LGBT people, as well as free, confidential housing advice for LGBT people of all ages.
Accommodation/housing advice, Advocacy, Legal advice
Waterloo Action Centre, 14 Baylis Road, London SE1 7AA
020 7261 1404
Thursday: 6:30pm–8pm (drop-in)
Covers children, crime, debt, domestic violence, education, employment, family, housing, immigration, benefits etc. Written advice, casework, initial advice and form-filling.
Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support
24-27 White Lion St, London N1 9PD
Supports women with criminal convictions into sustainable, quality employment. They place candidates into a huge variety of jobs in hospitality, finance and media, as well as the public and third sectors. They also provide support around CV writing, interview practice and disclosing their conviction to potential employers.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Debt advice, Education/training, Tenancy support
0121 764 3817
Monday–Friday: 9am–5pm (phone for appointment)
Support, advocacy, information and advice to empower women to live more independently. All project staff are fluent in one of the main South Asian languages. Phone or email email@example.com.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Debt advice, Education/training, Legal advice, Medical/health, Tenancy support
University of Birmingham Law School, Edgbaston, Birmingham, West Midlands B15 2TT
0121 415 8812
Tuesday & Thursday: 5pm–7pm (appointments – term time only)
Written advice on debt, domestic violence, family, housing, benefits, mental health and mental capacity etc. More info from the website.
Accommodation/housing advice, Benefits advice, Debt advice, Mental health, Tenancy support
8 Maryland Road, Birmingham, Edgbaston, Birmingham, West Midlands B16 0NG
0800 678 3283
Monday–Sunday: Open 24 hours
Short-term, safe, emergency accommodation and support to women and children escaping domestic violence. Children’s Development Worker. Will accept families with boys up to 14 years. Birmingham Domestic Abuse Refugeline: 0800 111 4223
Accommodation/housing advice, Advocacy, Counselling, Legal advice, Medical/health
Coventry, West Midlands
024 7622 8952
Support for Asian women and their children facing domestic violence. Safe house, advice, information, advocacy, counselling, and children's services. In an emergency, call the police on 999 (minicom 0800 112 999).
Accommodation/housing advice, Counselling, Outreach worker links
120 Heath Mill Lane, Deritend, Birmingham, West Midlands B9 4AX
0121 772 2483
Wide range of advice and services for people aged 16-25 who are homeless or are facing homelessness. Call the Youthline (0300 30 30 099) to make an appointment. Out of hours emergency numbers: 16- and 17-year-olds - 0121 675 4806; 18-years-old and above - 0121 303 2296.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Education/training, Outreach worker links
Textile House, Dukesway, Team Valley, Gateshead, North East NE11 0LF
0191 273 8891
Monday–Friday: 9am–3pm (phone to be referred to appropriate services)
Provides specialist support services for thousands of vulnerable people and families every month. Wide range of services across the UK. Many services, so call the main office to be referred.
Accommodation/housing advice, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Dentist, Drugs workers, Ex-offenders, Food, Food (free), Laundry, Leisure activities, Outreach worker links, Outreach workers, Sexual health, Tenancy support
Manvers Street, Bath, South West BA1 1JW
Monday–Friday: 9:30am–1pm (drop-in)
Saturday & Saturday: 2pm–4pm (drop-in)
Julian House operates over 20 different projects, accommodation sites and social enterprises in Bath, Bristol and Wiltshire. These include: homeless services, support for those suffering domestic violence, addiction recovery, support for individuals with learning difficulties, work experience and training. Contact them on 01225 354650 to find out more.
Accommodation/housing advice, Advocacy, Bathroom/showers, Bedding, Benefits advice, Careers advice, Counselling, Debt advice, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Outreach worker links, Outreach workers, Tenancy support
Flook House, Belvedere Road, Taunton, South West TA1 1BT
Monday–Friday: 10am–4pm (helpline)
Tuesday–Thursday: 7pm–9pm (helpline)
Help and information to male victims of domestic abuse or domestic violence and their families. Helpline is staffed by trained people who give information and support on all aspects of domestic abuse. Refers people to refuges, local authorities and other support services where appropriate by signposting.
Accommodation/housing advice, Advocacy, Counselling, Outreach worker links