If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know email@example.com at The Pavement!
If you are a journalist with some free time to research and write stories for the magazine, or you're interested in finding other volunteering opportunities, please
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3–7 Arneway St, Horseferry Rd, London SW1P 2BG
020 7222 1602
Monday, Tuesday, Thursday: 9:15am–4:30pm (closed 1–2pm)
Tuesday: 2pm–4pm (benefits adviser, by appointment)
Wednesday: 9:15am–7pm (closed 1–2pm)
Wednesday: 2pm–4pm (job club, by invitation)
Wednesday: 5pm–7pm (IT)
Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
12 Harold Avenue, Hayes, London UB3 4QW
0208 561 9400
Monday–Friday: 10am–5pm (appointments)
Covers asylum, children, domestic violence, employment, family issues, housing, immigration and benefits. Written advice, casework, representation and initial advice. For more information, phone or visit the website.
Community Pl, 806 High Rd, Leyton, London E10 6AE
020 8558 1986
Refuge accommodation, advice and support for Asian women experiencing domestic violence. Help with benefits, legal issues, housing, health and training. Works with women with children from the Indian sub-continent, and from Turkey, Iran, Morocco, Malaysia etc. Outreach and resettlement services, including outreach for children. Drop in or phone.
Accommodation/housing advice, Advocacy, Benefits advice, Education/training, Legal advice
Holy Trinity Church, Sheen Pk, Richmond, London TW9 1UP
020 8891 2105
Tuesday: 8pm–9:30pm (drop-in)
Covers children, domestic violence, employment, housing, benefits etc.
Accommodation/housing advice, Benefits advice, Legal advice, Tenancy support
Waterloo Action Centre, 14 Baylis Road, London SE1 7AA
020 7261 1404
Thursday: 6:30pm–8pm (drop-in)
Covers children, crime, debt, domestic violence, education, employment, family, housing, immigration, benefits etc. Written advice, casework, initial advice and form-filling.
Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support
University of Birmingham Law School, Edgbaston, Birmingham, West Midlands B15 2TT
0121 415 8812
Tuesday & Thursday: 5pm–7pm (appointments – term time only)
Written advice on debt, domestic violence, family, housing, benefits, mental health and mental capacity etc. More info from the website.
Accommodation/housing advice, Benefits advice, Debt advice, Mental health, Tenancy support
8 Maryland Road, Birmingham, Edgbaston, Birmingham, West Midlands B16 0NG
0800 678 3283
Monday–Sunday: Open 24 hours
Short-term, safe, emergency accommodation and support to women and children escaping domestic violence. Children’s Development Worker. Will accept families with boys up to 14 years. Birmingham Domestic Abuse Refugeline: 0800 111 4223
Accommodation/housing advice, Advocacy, Counselling, Legal advice, Medical/health
Coventry, West Midlands
024 7622 8952
Support for Asian women and their children facing domestic violence. Safe house, advice, information, advocacy, counselling, and children's services. In an emergency, call the police on 999 (minicom 0800 112 999).
Accommodation/housing advice, Counselling, Outreach worker links
Legal Advice Centre, The University of Law, 133 Great Hampton Street, Birmingham, West Midlands B18 6AA
014 8321 6050
Wednesday: 10am–4pm (appointments; term time only)
Covers children and family law, and housing etc
Accommodation/housing advice, Legal advice, Tenancy support
Textile House, Dukesway, Team Valley, Gateshead, North East NE11 0LF
0191 273 8891
Monday–Friday: 9am–3pm (phone to be referred to appropriate services)
Provides specialist support services for thousands of vulnerable people and families every month. Wide range of services across the UK. Many services, so call the main office to be referred.
Accommodation/housing advice, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Dentist, Drugs workers, Ex-offenders, Food, Food (free), Laundry, Leisure activities, Outreach worker links, Outreach workers, Sexual health, Tenancy support
Langsdale Street, Liverpool, North East L3 8DU
0151 207 7617
Monday–Sunday: 8am–8pm (homeless resolution hub, enablement activities)
Works with people who are sleeping rough, living in hostels or struggling to manage their accommodation. Committed to helping people find and maintain a home and learn the life skills essential for independent living. No Second Night Out phone line: 0300 123 2041 (24/7)
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Debt advice, Drugs workers, Education/training, Ex-forces, Ex-offenders, Food (free), Foot care, Internet access, Laundry, Leisure facilities, Mental health, Music/drama, Outreach workers, Tenancy support
110 Oldham Road, Ancoats, Manchester, North West M4 6AG
0161 228 7331
Friday & Saturday: 10am–4pm
Provides support for homeless and marginalised people across Greater Manchester. They work with those who are facing the greatest barriers to employment, education, good health outcomes, secure housing, social integration and financial integration, by seeking to tackle both the causes and consequences of poverty.
Accommodation/housing advice, Advocacy, Art classes, Bedding, Careers advice, Clothing store, Counselling, Education/training, Food (free), Leisure activities, Mental health, Music/drama, Tenancy support
28 Gordon Road, Lowestoft, Suffolk, East of England NR32 1NL
Wednesday: 9am–4pm (2pm–4pm – dual diagnosis team drop-in)
Tuesday: 9am–4pm (10am–2pm – Samaritans drop-in)
Saturday & Sunday: 9am–3pm
Monday & Thursday: 9am–8pm
Provides support with housing, health, wellbeing and education and employment. Wide range of services.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Food (free), Foot care, Internet access, Laundry, Leisure activities, Mental health, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support
12-14 Prebend Street, Bedford, East of England MK40 1QW
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Ex-forces, Ex-offenders, Food, Food (free), Foot care, Internet access, Laundry, Legal advice, Leisure activities, Leisure facilities, Luggage storage, Medical/health, Mental health, Outreach worker links, Outreach workers, Sexual health, Tenancy support
01273 234 777
For gypsies and travellers, whatever their ethnicity, culture or background, whether settled or mobile, and to protect the right to pursue a nomadic way of life. Good information for children and families about eviction, rights, work etc.
Advocacy, Counselling, Education/training, Legal advice
0808 808 0700
Thursday: 10am–4pm (helpline)
Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or email firstname.lastname@example.org.
Advocacy, Counselling, Medical/health, Mental health
4 Cheyne Street, Edinburgh, Scotland EH4 1JB
0131 315 8111
Tuesday, Wednesday, Friday, Friday: 10am–3pm (drop-in and helpline)
Monday: 1pm–3pm (drop-in)
Thursday: 2pm–7pm (drop-in)
Monday: 10am–3pm (helpline)
Thursday: 10am–7pm (helpline)
Saturday: 10am–1pm (drop-in & helpline)
An all women, confidential organisation which provides information, support and, where appropriate, refuge accommodation for women and any accompanying children who have experienced or are at risk of domestic abuse.
Accommodation/housing advice, Advocacy, Counselling, Outreach workers, Step-free
67 Logie Green Road, Edinburgh, Scotland EH7 4HF
0131 557 7915
Housing support to individuals, couples and families to help them maintain their tenancies and avoid a housing crisis. Assistance, advice and encouragement to enable tenants to live independently.
Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Tenancy support
Edinburgh Centre for Professional Legal Studies, The University of Edinburgh, 9 B Holyrood Road, Edinburgh, Scotland EH8 8FQ
0800 073 0150 (voicemail only)
Monday: 6pm–9pm (appointments – term time only)
The Free Legal Advice Centre has three aims at its core: to provide excellent free legal advice; to support the community; and to enhance the learning experience of law students. Edinburgh
54 East Crosscauseway, Edinburgh, Scotland EH8 9HD
0131 667 6333 (hotline all ages)
Monday–Friday: 9:30am–4:30pm (hotline)
0800 328 8970 - under 21s (landline); 0300 330 1421 - under 21s (mobile); email@example.com. Free expert advice on the law relating to children and young people by phone and email. Services available throughout Scotland. Also training, conferences and publications.
Accommodation/housing advice, Advocacy, Legal advice, Mental health, Sexual health, Tenancy support
18 South Bridge, Edinburgh, Scotland EH1 1LL
0131 344 0825
Streetyouth works with young people (up to 26th birthday) who are at risk of, or experiencing, homelessness. Streetyouth provides street-based outreach and one-to-one support.
Accommodation/housing advice, Alcohol workers, Bathroom/showers, Benefits advice, Careers advice, Debt advice, Drugs workers, Education/training, Laundry, Luggage storage, Mental health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Tenancy support
17 & 23 Leith Street, Edinburgh, Scotland EH1 3AT
0131 529 7438
Monday–Thursday: 9am–5pm (closed 12.45-13.45)
Friday: 9am–5pm (health)
Friday: 9am–4pm (housing & social work)
Housing and social care service for those who have found themselves on the streets. Accommodation/housing advice, benefits advice. Specialist GP practice providing a wide range of primary healthcare for people who may be having trouble registering with a GP who are homeless or have additional support needs such as issues with drugs and/or alcohol. (Co-located with project partners, Housing and Social Work.)
Accommodation/housing advice, Alcohol workers, Benefits advice, Drugs workers, Foot care, Medical/health, Mental health
503 Baltic Street, Glasgow, Scotland G40 4SG
0141 556 5465
Monday–Sunday: Open 24 hours (emergencies only after 11pm)
Supported accommodation for single mothers/pregnant women aged 16-25 and children up to 10 years old.
Accommodation/housing advice, Advocacy, Counselling, Debt advice, Education/training, Outreach worker links, Outreach workers