If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know email@example.com at The Pavement!
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21 Deptford Broadway, London SE8 4PA
020 8695 5797
3 January to 14 March
Wednesday: 9am–12am (drug & alcohol worker)
Monday: 9am–12am (mental health professionals)
Monday–Friday: 9am–12am (9–10.30am for rough sleepers only)
Tuesday: 9am–12am (Samaritans)
Thursday: 9am–12am (NHS nurse)
Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 21+, dry, 30 spaces.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Drugs workers, Education/training, Ex-offenders, Foot care, Internet access, Laundry, Legal advice, Medical/health, Mental health, Tenancy support
Bays 4 and 5, Trellick Tower, Golborne Road, London W10 5PL
020 8969 2292
Friday: 10am–12am (drop-in)
Advice and assistance for Moroccan and Arabic-speaking women and their families on benefits, housing, homelessness, domestic violence, health, and mental health. Outreach support to the elderly as well as in-house activities. ESOL classes with free crèche and support for women wanting to return to work. Some projects are borough-restricted, so contact them for more information.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Education/training, Medical/health, Mental health
Unit 6, 48 Provost Street, London N1 7SU
020 7278 4224
Monday–Friday: 9am–12:15am (advice)
Supports young people, 16–25-years-old, who are homeless or at risk of homelessness. Its mission is to enable young people to make informed and positive choices about their lives, to support them and their families to respond to crisis situations and to empower young people to develop the skills, and provide the foundation they need to grow and flourish.
Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Mental health
Various churches in Camden, London
020 7278 6267
3 November to 31 March
Rolling winter night shelter in Camden. Bed spaces for 16 guests, with separate sleeping areas for men and women. Accept referrals from Camden-based agencies with whom C4WS have a signed Service Level Agreement only.
Accommodation/housing advice, Benefits advice, Careers advice, Education/training, Food (free), Leisure activities, Outreach worker links
3–7 Arneway St, Horseferry Rd, London SW1P 2BG
020 7222 1602
Monday, Tuesday, Thursday: 9:15am–4:30pm (closed 1–2pm)
Tuesday: 2pm–4pm (benefits adviser, by appointment)
Wednesday: 9:15am–7pm (closed 1–2pm)
Wednesday: 2pm–4pm (job club, by invitation)
Wednesday: 5pm–7pm (IT)
Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
1 January to 31 March
Free night shelter, food, showers and a safe place to sleep. Phone after completing and emailing a 1-page registration form to firstname.lastname@example.org. 15 guests; 18+, dry.
Advocacy, Bathroom/showers, Bedding, Clothing store, Food, Food (free), Internet access, Laundry, Outreach worker links
Round Chapel Old School Rooms, Powerscroft Road, London E5 0PU
Wednesday: 12:30am–3:30pm (Job Club)
Contact: email@example.com. Friendly and non-judgemental support for the more marginalised members of the community to access more services in the borough, particularly in relation to housing, benefits, JobCentre Plus, as well as health- and family-related issues. The Job Club is for anyone wanting support with maintaining their benefits, using the drop-in's computers with support to access Universal Job Match, write a CV and apply for jobs.
Benefits advice, Careers advice, Ex-offenders, Food (free), Legal advice, Mental health, Outreach worker links
66 Commercial Street, London E1 6LT
020 7426 5650
Workshop programme from the website. Additional support available regarding employment (inc. specialist service for E Europeans), housing, mental health and well-being, and from the progression team.
Education/training, Mental health, Step-free
Woolwich Common Community Centre, Leslie Smith Square, London SE18 4DW
Drop-in advice centre offering free immigration, housing and domestic violence advice and a hot meal to vulnerable migrants in Greenwich and neighbouring boroughs.
Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free
2 November to 2 June
Referrals are only from Whitechapel Mission, Health E1, Crisis, U-Turn Women's Project, Praxis, Spitalfields Crypt Trust, TH Floating Support and City Gateway. 18+; dry; mixed; 15 spaces
Accommodation/housing advice, Advocacy, Food, Food (free)
9-11 Brick Lane, Aldgate East, London E1 6PU
020 7247 0090
Monday–Thursday: 9am–12am (drop-in)
Friday: 11am–5pm (drop-in, closed 11am–2pm)
Monday & Thursday: 2pm–3:30pm (drop-in mental health clinic)
Friday: 10am–11am (smoking cessation)
Medical centre for homeless and vulnerably-housed people. Also registers people in hostels or B&Bs in Tower Hamlets and those who have been placed in temporary accommodation elsewhere in London by LB Tower Hamlets. Wide range of services - contact them for further information
Benefits advice, Drugs workers, Medical/health, Mental health, Needle exchange, Sexual health
1-5 Cosway St, London NW1 5NR
020 7262 3818
Monday–Thursday: 9:30am–1:30pm (rough sleepers' drop-in)
Monday: 10:30am–11:30am (drama)
Tuesday: 10am–12am (open access; clothing for rough sleepers only)
Monday: 1:30pm–3:30pm (M’lebone Proj newsletter)
Friday: 10am–12am (ESOL for beginners)
Tuesday & Friday: 1:30pm–3:30pm (healthy eating; kitchen skills)
Wednesday: 8am–9am (running club)
Wednesday: 9am–12am (Women into Work 1:1; advice)
Wednesday: 1:30pm–3:30pm (Women into Work group)
Thursday: 9am–3pm (life coaching 1:1)
Thursday & Friday: 1:30pm–3:30pm (Westminster Adul Education Service – IT, reading, writing)
Female-only project. Two hostels with 112 single beds and a Day Centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.
Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Laundry, Leisure activities, Luggage storage, Medical/health, Music/drama, Sexual health, Step-free, Tenancy support
1 November to 31 March
Accept referrals from TRIO, RAMP, Bridges Breakfast, Children's Soc, Whitechapel Mission and Crisis. 18+; dry; mixed; 15 spaces.
Accommodation/housing advice, Advocacy, Alcohol workers, Debt advice, Drugs workers, Food (free), Laundry, Tenancy support
159 Mile End Road, Stepney, London E1 4AQ
020 7791 2855
Saturday: 11am–3pm (HIV testing only)
London's largest community-based HIV charity provides practical and emotional support and advice for people living with or affected by HIV in East London. Also offers free and confidential HIV tests at venues across London.
Advocacy, Benefits advice, Careers advice, Counselling, Food, Food (free), Internet access, Medical/health, Mental health, Outreach workers, Sexual health
82 Wentworth Street, London E1 7SA
020 7375 0020
Monday: 10am–11:30am (men's group)
Monday: 2pm–3pm (yoga)
Tuesday: 11:30am–12:30am (relaxation skills)
Wednesday: 11:30am–1pm (peer support, addictions)
Tuesday: 2pm–3:30pm (women's group)
Monday–Friday: 9am–3:30pm (needle exchange - closed 12.30–1.30pm)
Tuesday: 9:30am–12:30am (homeopathy)
Thursday: 11am–1pm (art & wellbeing)
Friday: 10am–11:30am (Breaking Free Online- computer assisted therapy)
Friday: 10am–11:30am (self-harming support group)
Helps people of all backgrounds to an independent & fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Most of their facilities are step-free.
Art classes, Bathroom/showers, Benefits advice, Careers advice, Counselling, Drugs workers, Education/training, Food, Food (free), Internet access, Mental health, Needle exchange
London SE1 3UJ
020 7407 5623
31 October to 9 April
Monday–Sunday: 7pm–8am (closed during Crisis, 23-30 Dec)
Rolling winter night shelter. Referrals ONLY through anna Society, Spires, Ace of Clubs, Webber St Day Centre, Crisis, Southwark Day Centre for Asylum Seekers, Southwark SPOT, Lambeth Safer Streets Team. 18+, low support needs.
Accommodation/housing advice, Advocacy, Bathroom/showers, Bedding, Benefits advice, Food (free)
2a Leroy House, 536 Essex Road, London N1 3QP
020 7359 5767 (advice)
Monday–Friday: 10am–5pm (advice line, 020 7359 5767, closed 1pm–2pm)
Monday: 2pm–3:30pm (drop-in, Lighthouse Sth London, 14-15 Lower Marsh, W’loo)
Wednesday: 2pm–3:30pm (drop-in, Origin Housing, NW1)
Friday: 2pm–5:30pm (drop-in, London Friend, 86 Caledonian Rd)
Stonewall Housing is the specialist lesbian, gay, bisexual and trans (LGBT) housing advice and support provider in England. We provide housing support for LGBT people in their own homes, supported housing for young LGBT people, as well as free, confidential housing advice for LGBT people of all ages.
Accommodation/housing advice, Advocacy, Legal advice
29 Peckham Road, London SE5 8UA
020 7702 4260
Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives.
Accommodation/housing advice, Careers advice, Education/training, Internet access, Mental health, Outreach worker links, Outreach workers, Tenancy support
12 Adelaide Street, London WC2N 4HW
020 7766 5544
Monday, Tuesday, Thursday, Friday: 9am–1pm
Saturday & Sunday: 9am–1pm (invite only)
Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+. Visit website to see their wide range of services.
Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Drugs workers, Education/training, Food, Foot care, Internet access, Medical/health, Mental health, Music/drama, Outreach workers, Step-free
17 Canonbury Road, London N1 2DF
020 7226 5369
A drop-in and key work service for homeless and marginalised people in Islington, offering food, showers, laundry (£1), pool, table tennis, singing, art, poetry and gardening alongside targeted key work appointments.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Ex-forces, Ex-offenders, Food (free), Internet access, Laundry, Legal advice, Leisure activities, Music/drama, Outreach worker links, Step-free, Tenancy support
7–13 Melior Street, (Temp entrance between 60 & 62 Weston St, SE1 3QJ), London SE1 3QP
020 7357 9363
Thursday: 9:30am–1pm (health advice for refugees)
Thursday: 10am–1pm (access to computers)
Tuesday: 10am–1pm (chiropodist fortnightly)
Tuesday: 9:30am–12am (mental health surgery)
Wednesday: 10am–1pm (osteopath)
Thursday: 9:30am–1pm (DWP surgery)
Sunday: 10:30am–11am (clothing store, 2nd & 3rd of month, Oct–May)
Friday: 9:30am–1pm (nurse)
Open-access day centre open 7 days a week. Daily services include breakfast & lunch, showers and housing & welfare advice. All services are free.
Accommodation/housing advice, Bathroom/showers, Benefits advice, Clothing store, Education/training, Food (free), Foot care, Medical/health, Mental health, Step-free, Tenancy support
Bay Lodge, 36 Harefield Road, Uxbridge, London UB8 1PH
020 8797 9500
Works to transform the lives of people suffering the effects of homelessness and exclusion in Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Education/training, Tenancy support
642 Forest Road, London E17 3EF
020 8509 4600
Monday–Sunday: Open 24 hours (reception service)
Monday–Sunday: 8:30am–8pm (support service)
Accommodation for single homeless people aged 18-30 with low to medium support needs. Hostels, shared housing and 1-bedroom semi-independent flats. Priority to people with local connection. Specialist refugee, probation and 16/17 projects. Call in, phone or write (firstname.lastname@example.org).
25 Walter Road, Swansea SA1 5NN, Wales
Deals with housing and homelessness for young Welsh people.
The Wallich Centre, Cathedral Road, Cardiff, Wales CF11 9JF
Works with other agencies, the government and homeless people to deliver innovative solutions that are as diverse as the people they help. Over 50 projects throughout Wales, so please check their website for full details.
Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Bedding, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Food (free), Foot care, Mental health, Needle exchange, Outreach worker links