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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact  Zacchaeus 2000 or your nearest  Citizen’s Advice Bureau. And let us know london@thepavement.org.uk at The Pavement!



If you are a journalist with some free time to research and write stories for the magazine, or you're interested in finding other volunteering opportunities, please
contact us.


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999 Club (Deptford Centre)

21 Deptford Broadway, London SE8 4PA

020 8695 5797

Winter shelter:
3 January to 14 March
Monday–Sunday: 8pm–8am
Wednesday: 9am–12am (drug & alcohol worker)
Monday: 9am–12am (mental health professionals)
Monday–Friday: 9am–12am (9–10.30am for rough sleepers only)
Tuesday: 9am–12am (Samaritans)
Thursday: 9am–12am (NHS nurse)

Map   Website: bit.ly/2gObZ4B

Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 21+, dry, 30 spaces.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Drugs workers, Education/training, Ex-offenders, Foot care, Internet access, Laundry, Legal advice, Medical/health, Mental health, Tenancy support

Al-Hasaniya Moroccan Women's Centre

Bays 4 and 5, Trellick Tower, Golborne Road, London W10 5PL

020 8969 2292

Friday: 10am–12am (drop-in)

Monday–Friday: 9:30am–5pm

Map   Website: bit.ly/1z7fSPS

Advice and assistance for Moroccan and Arabic-speaking women and their families on benefits, housing, homelessness, domestic violence, health, and mental health. Outreach support to the elderly as well as in-house activities. ESOL classes with free crèche and support for women wanting to return to work. Some projects are borough-restricted, so contact them for more information.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Education/training, Medical/health, Mental health

Alone in London

Unit 6, 48 Provost Street, London N1 7SU

020 7278 4224

Monday–Friday: 9am–12:15am (advice)

Map   Website: bit.ly/VuJ5n9

Supports young people, 16–25-years-old, who are homeless or at risk of homelessness. Its mission is to enable young people to make informed and positive choices about their lives, to support them and their families to respond to crisis situations and to empower young people to develop the skills, and provide the foundation they need to grow and flourish.

Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Mental health

C4WS Homeless Project Night Shelter

Various churches in Camden, London

020 7278 6267

3 November to 31 March
Monday–Sunday: 7:30pm–8:45am

Website: https://binged.it/2fHMekV

Rolling winter night shelter in Camden. Bed spaces for 16 guests, with separate sleeping areas for men and women. Accept referrals from Camden-based agencies with whom C4WS have a signed Service Level Agreement only.

Accommodation/housing advice, Benefits advice, Careers advice, Education/training, Food (free), Leisure activities, Outreach worker links

Cardinal Hume Centre

3–7 Arneway St, Horseferry Rd, London SW1P 2BG

020 7222 1602

Monday, Tuesday, Thursday: 9:15am–4:30pm (closed 1–2pm)
Tuesday: 2pm–4pm (benefits adviser, by appointment)
Wednesday: 9:15am–7pm (closed 1–2pm)
Wednesday: 2pm–4pm (job club, by invitation)
Wednesday: 5pm–7pm (IT)

Map   Website: bit.ly/1Fi5Rq0

Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support

CARIS Islington Churches Cold Weather Shelter


07913 020738

Winter shelter:
1 January to 31 March
Monday–Sunday: 7:30pm–8:30am

Map   Website: bit.ly/1L1wPnp

Free night shelter, food, showers and a safe place to sleep. Phone after completing and emailing a 1-page registration form to iccws@hotmail.co.uk. 15 guests; 18+, dry.

Advocacy, Bathroom/showers, Bedding, Clothing store, Food, Food (free), Internet access, Laundry, Outreach worker links

Clapton Community Drop-in

Round Chapel Old School Rooms, Powerscroft Road, London E5 0PU

Wednesday: 12:30am–3:30pm (Job Club)
Sunday: 2:30pm–4pm


Contact: coordinator.claptondropin@gmail.com. Friendly and non-judgemental support for the more marginalised members of the community to access more services in the borough, particularly in relation to housing, benefits, JobCentre Plus, as well as health- and family-related issues. The Job Club is for anyone wanting support with maintaining their benefits, using the drop-in's computers with support to access Universal Job Match, write a CV and apply for jobs.

Benefits advice, Careers advice, Ex-offenders, Food (free), Legal advice, Mental health, Outreach worker links

Crisis Skylight (London)

66 Commercial Street, London E1 6LT

020 7426 5650

Monday–Friday: 2pm–8pm
Saturday–Sunday: 11am–5pm

Map   Website: bit.ly/10pf1F

Workshop programme from the website. Additional support available regarding employment (inc. specialist service for E Europeans), housing, mental health and well-being, and from the progression team.

Education/training, Mental health, Step-free

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square, London SE18 4DW


Tuesday: 10:30am–1:30pm

Map   Website: bit.ly/1UiAjYA

Drop-in advice centre offering free immigration, housing and domestic violence advice and a hot meal to vulnerable migrants in Greenwich and neighbouring boroughs.

Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free

GrowTH (Tower Hamlets)


2 November to 2 June
Monday–Sunday: 7pm–7am

Website: bit.ly/1OeU8wn

Referrals are only from Whitechapel Mission, Health E1, Crisis, U-Turn Women's Project, Praxis, Spitalfields Crypt Trust, TH Floating Support and City Gateway. 18+; dry; mixed; 15 spaces

Accommodation/housing advice, Advocacy, Food, Food (free)

Health E1

9-11 Brick Lane, Aldgate East, London E1 6PU

020 7247 0090

Monday–Thursday: 9am–12am (drop-in)
Friday: 11am–5pm (drop-in, closed 11am–2pm)
Monday & Thursday: 2pm–3:30pm (drop-in mental health clinic)
Friday: 10am–11am (smoking cessation)

Map   Website: bit.ly/1rEyV67

Medical centre for homeless and vulnerably-housed people. Also registers people in hostels or B&Bs in Tower Hamlets and those who have been placed in temporary accommodation elsewhere in London by LB Tower Hamlets. Wide range of services - contact them for further information

Benefits advice, Drugs workers, Medical/health, Mental health, Needle exchange, Sexual health

Marylebone Centre (Church Army)

1-5 Cosway St, London NW1 5NR

020 7262 3818

Monday–Thursday: 9:30am–1:30pm (rough sleepers' drop-in)
Monday: 10:30am–11:30am (drama)
Tuesday: 10am–12am (open access; clothing for rough sleepers only)
Monday: 1:30pm–3:30pm (M’lebone Proj newsletter)
Friday: 10am–12am (ESOL for beginners)
Tuesday & Friday: 1:30pm–3:30pm (healthy eating; kitchen skills)
Wednesday: 8am–9am (running club)
Wednesday: 9am–12am (Women into Work 1:1; advice)
Wednesday: 1:30pm–3:30pm (Women into Work group)
Thursday: 9am–3pm (life coaching 1:1)
Thursday & Friday: 1:30pm–3:30pm (Westminster Adul Education Service – IT, reading, writing)

Map   Website: bit.ly/1mhvhYf

Female-only project. Two hostels with 112 single beds and a Day Centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.

Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Laundry, Leisure activities, Luggage storage, Medical/health, Music/drama, Sexual health, Step-free, Tenancy support

NEWway Project (Newham)



1 November to 31 March
Monday–Sunday: 7:30pm–8:30am

Map   Website: bit.ly/1Q189wD

Accept referrals from TRIO, RAMP, Bridges Breakfast, Children's Soc, Whitechapel Mission and Crisis. 18+; dry; mixed; 15 spaces.

Accommodation/housing advice, Advocacy, Alcohol workers, Debt advice, Drugs workers, Food (free), Laundry, Tenancy support

Positive East

159 Mile End Road, Stepney, London E1 4AQ

020 7791 2855

Monday–Friday: 9:30am–5:30pm
Saturday: 11am–3pm (HIV testing only)

Map   Website: bit.ly/1th8WzX

London's largest community-based HIV charity provides practical and emotional support and advice for people living with or affected by HIV in East London. Also offers free and confidential HIV tests at venues across London.

Advocacy, Benefits advice, Careers advice, Counselling, Food, Food (free), Internet access, Medical/health, Mental health, Outreach workers, Sexual health

Providence Row

82 Wentworth Street, London E1 7SA

020 7375 0020

Monday: 10am–11:30am (men's group)
Monday: 2pm–3pm (yoga)
Tuesday: 11:30am–12:30am (relaxation skills)
Wednesday: 11:30am–1pm (peer support, addictions)
Tuesday: 2pm–3:30pm (women's group)
Monday–Friday: 9am–3:30pm (needle exchange - closed 12.30–1.30pm)
Tuesday: 9:30am–12:30am (homeopathy)
Thursday: 11am–1pm (art & wellbeing)
Friday: 10am–11:30am (Breaking Free Online- computer assisted therapy)
Friday: 10am–11:30am (self-harming support group)

Map   Website: bit.ly/1rvpkcW

Helps people of all backgrounds to an independent & fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Most of their facilities are step-free.

Art classes, Bathroom/showers, Benefits advice, Careers advice, Counselling, Drugs workers, Education/training, Food, Food (free), Internet access, Mental health, Needle exchange

Robes Project (Southwark & Lambeth)

London SE1 3UJ

020 7407 5623

Winter shelter:
31 October to 9 April
Monday–Sunday: 7pm–8am (closed during Crisis, 23-30 Dec)

Map   Website: bit.ly/whiGy

Rolling winter night shelter. Referrals ONLY through anna Society, Spires, Ace of Clubs, Webber St Day Centre, Crisis, Southwark Day Centre for Asylum Seekers, Southwark SPOT, Lambeth Safer Streets Team. 18+, low support needs.

Accommodation/housing advice, Advocacy, Bathroom/showers, Bedding, Benefits advice, Food (free)


446 Fulham Road, London SW6 1DT

020 7385 2110

Monday–Friday: 9am–5pm (closed 12.30–1.30)
Wednesday: 4pm–7pm (drop-in alternative weeks - phone to check)

Map   Website: bit.ly/1vUqjWX

Stoll is the leading provider of supported housing for ex-servicemen and women. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities.

Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Mental health, Music/drama, Outreach workers, Tenancy support

Stonewall Housing

2a Leroy House, 536 Essex Road, London N1 3QP

020 7359 5767 (advice)

Monday–Friday: 10am–5pm (advice line, 020 7359 5767, closed 1pm–2pm)
Monday: 2pm–3:30pm (drop-in, Lighthouse Sth London, 14-15 Lower Marsh, W’loo)
Wednesday: 2pm–3:30pm (drop-in, Origin Housing, NW1)
Friday: 2pm–5:30pm (drop-in, London Friend, 86 Caledonian Rd)

Map   Website: bit.ly/1B8L98a

Stonewall Housing is the specialist lesbian, gay, bisexual and trans (LGBT) housing advice and support provider in England. We provide housing support for LGBT people in their own homes, supported housing for young LGBT people, as well as free, confidential housing advice for LGBT people of all ages.

Accommodation/housing advice, Advocacy, Legal advice

Thames Reach (Employment Academy)

29 Peckham Road, London SE5 8UA

020 7702 4260

Monday–Friday: 9am–4pm

Map   Website: bit.ly/1CHIXoC

Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives.

Accommodation/housing advice, Careers advice, Education/training, Internet access, Mental health, Outreach worker links, Outreach workers, Tenancy support

The Connection at St Martin in the Fields

12 Adelaide Street, London WC2N 4HW

020 7766 5544

Monday, Tuesday, Thursday, Friday: 9am–1pm
Wednesday: 9am–12:30am
Saturday & Sunday: 9am–1pm (invite only)

Map   Website: bit.ly/1umoVvn

Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+. Visit website to see their wide range of services.

Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Drugs workers, Education/training, Food, Foot care, Internet access, Medical/health, Mental health, Music/drama, Outreach workers, Step-free

The Manna at St Stephen’s

17 Canonbury Road, London N1 2DF

020 7226 5369

Tuesday: 7pm–9pm
Friday: 10am–12am
Wednesday: 1pm–3pm

Map   Website: bit.ly/1SNVUVU

A drop-in and key work service for homeless and marginalised people in Islington, offering food, showers, laundry (£1), pool, table tennis, singing, art, poetry and gardening alongside targeted key work appointments.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Debt advice, Ex-forces, Ex-offenders, Food (free), Internet access, Laundry, Legal advice, Leisure activities, Music/drama, Outreach worker links, Step-free, Tenancy support

The Manna Centre

7–13 Melior Street, (Temp entrance between 60 & 62 Weston St, SE1 3QJ), London SE1 3QP

020 7357 9363

Thursday: 9:30am–1pm (health advice for refugees)
Thursday: 10am–1pm (access to computers)
Tuesday: 10am–1pm (chiropodist fortnightly)
Tuesday: 9:30am–12am (mental health surgery)
Wednesday: 10am–1pm (osteopath)
Thursday: 9:30am–1pm (DWP surgery)
Sunday: 10:30am–11am (clothing store, 2nd & 3rd of month, Oct–May)
Friday: 9:30am–1pm (nurse)

Map   Website: bit.ly/1lkMogC

Open-access day centre open 7 days a week. Daily services include breakfast & lunch, showers and housing & welfare advice. All services are free.

Accommodation/housing advice, Bathroom/showers, Benefits advice, Clothing store, Education/training, Food (free), Foot care, Medical/health, Mental health, Step-free, Tenancy support

Trinity Homeless Projects (Hillingdon & Hounslow)

Bay Lodge, 36 Harefield Road, Uxbridge, London UB8 1PH

020 8797 9500

Monday–Friday: 8:30am–5pm

Map   Website: bit.ly/1S3cb8u

Works to transform the lives of people suffering the effects of homelessness and exclusion in Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Education/training, Tenancy support

YMCA East London

642 Forest Road, London E17 3EF

020 8509 4600

Monday–Sunday: Open 24 hours (reception service)
Monday–Sunday: 8:30am–8pm (support service)

Map   Website: bit.ly/1QFz0PG

Accommodation for single homeless people aged 18-30 with low to medium support needs. Hostels, shared housing and 1-bedroom semi-independent flats. Priority to people with local connection. Specialist refugee, probation and 16/17 projects. Call in, phone or write (applications@forestymca.org.uk).


25 Walter Road, Swansea SA1 5NN, Wales

01792 483002

Website: bit.ly/1uGYtN7

Deals with housing and homelessness for young Welsh people.

Accommodation/housing advice

© Copyright 2009-2014 The Pavement. Established 2005 Registered Charity No. 1110656 Scottish Charity Register No. SC043760 ISSN (online) 1757-0484