If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know email@example.com at The Pavement!
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0207 275 7768
Monday–Friday: 9am–4pm (helpline)
Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English.
Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Drugs workers, Legal advice, Outreach worker links
3rd Fl, 224–236 Walworth Road, London SE17 1JE
0207 701 2696
Award-winning arts in mental health charity run for adults with experience of mental health distress.
Advocacy, Art classes, Benefits advice, Careers advice, Education/training, Leisure facilities, Mental health, Music/drama, Outreach workers, Step-free
66 Commercial Street, London E1 6LT
020 7426 5650
Workshop programme from the website. Additional support available regarding employment (inc. specialist service for E Europeans), housing, mental health and well-being, and from the progression team.
Education/training, Mental health, Step-free
Praxis, Pott Street, Bethnal Green, London E2 0EF
Monday, Wednesday, Friday: 1pm–5pm (register for an appointment after 11am – first come, first served)
Saturday: 2pm–5pm (for families & children – first Sat of month)
Saturday: 10am–1pm (for pregnant women – first Sat of month)
Information, advice and practical assistance to help vulnerable people access NHS and other services. Some basic healthcare and advocacy for people who have problems accessing healthcare. Clinic advice line: 020 75157534 (advice line, 10am–12midday). Closed on Bank Holidays.
Room 18, The Polish Centre, 238–246 King Street, London W6 9LP
020 8741 1288
Monday–Friday: 9:30am–4:30pm (advice line)
Free, independent and impartial advice and casework to Eastern European migrants: homelessness prevention (Advice Line 0800 121 4226) and casework, employment rights campaign, outreach to elderly Eastern Europeans. West London boroughs only. Services in English and Polish; language support in Romanian, Bulgarian, Lithuanian and Hungarian with some notice. Appointments only - please ring first.
Accommodation/housing advice, Advocacy, Legal advice, Outreach workers
St Mary's New Church Rooms, Spenley Walk, Stoke Newington Church Street, London N16 9ES
Free advice and support for refugees and migrants. Free immigration advice. First 40 visitors only; arrive early with documents or paperwork.
Accommodation/housing advice, Advocacy, Legal advice
Monday–Sunday: Open 24 hours
A six- to eight-week week employment project for Eastern European/Central European migrants who are verified rough sleepers and who are able and motivated to work with support. Referral vi their outreach team.
Careers advice, Education/training
Broadway Centre, 13–14 Market Lane, London W12 8EZ
020 8735 5810
Monday–Friday: 10am–11am (drop-in)
For people 18+ who are homeless, at risk of being homeless or with a history of homelessness. Support around drug, alcohol or mental health issues. Central & Eastern European project and Horn of Africa project. Drop-ins (acupuncture, assessment, DWP advice, laundry, legal advice, mental health support, nurse, opticians, outreach team, podiatry, sexual health, showers, tea, work and learning advice) in the morning; appointments afternoon.
Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Clothing store, Counselling, Drugs workers, Education/training, Foot care, Laundry, Legal advice, Medical/health, Mental health, Outreach workers, Sexual health, Step-free, Tenancy support
Hudson House, 1 Stockwell Green, Stockwell, London SW9 9JF
0870 383 3322
Helps rough sleepers to return to their home countries of Poland, Slovakia, Czech Republic, Lithuania, Latvia, Estonia, Romania, Bulgaria, Slovenia and Hungary. Enables returning migrants to access appropriate services, ie drugs and alcohol workers, work advisors.
Careers advice, Outreach worker links
Upper Room, St Saviour Church, Cobbold Road, London W12 9LN
Monday & Friday: 5:30pm–6:45pm (hot supper)
Monday & Tuesday: 12am–5pm (UR4JOBS)
Wednesday: 10am–5pm (Polish language counselling)
Help in finding work and education. Ring for appointment: 07967 312 207 is English and Polish; 07772 473554 is English and Romanian.
Huggard Centre, Huggard Buildings, Hansen Street, Cardiff, Wales CF10 5NQ
Monday–Sunday: 8:30am–7:30pm (day centre)
Day centre and allied hostel for persons who are homeless or suffering from psychological or physical infirmity or who by for reason of adverse circumstances are thereby in need of help.
Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Bedding, Benefits advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Education/training, Food (free), Medical/health, Needle exchange, Outreach worker links, Outreach workers, Tenancy support
Langsdale Street, Liverpool, North East L3 8DU
0151 207 7617
Monday–Sunday: 8am–8pm (homeless resolution hub, enablement activities)
Works with people who are sleeping rough, living in hostels or struggling to manage their accommodation. Committed to helping people find and maintain a home and learn the life skills essential for independent living. No Second Night Out phone line: 0300 123 2041 (24/7)
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Debt advice, Drugs workers, Education/training, Ex-forces, Ex-offenders, Food (free), Foot care, Internet access, Laundry, Leisure facilities, Mental health, Music/drama, Outreach workers, Tenancy support
10 Cathedral Yard, Exeter, South West EX1 1HJ
Monday–Friday: 9am–1pm (drop-in)
Wednesday & Friday: 10am–12am (mental health practitioner)
Tuesday & Thursday: 2pm–4pm (probation, housing, jobs etc)
Monday: 2pm–4pm (women's group)
Monday & Thursday: 9am–12am podiatrist Monday, nurse Thursday)
Tuesday: 11am–1pm (alternative healing)
Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Ex-forces, Ex-offenders, Food, Food (free), Foot care, Internet access, Laundry, Legal advice, Leisure activities, Medical/health, Mental health, Music/drama, Outreach worker links, Sexual health, Tenancy support
45 Bloom Street, Manchester, North West M1 3LY
0161 237 3223
Monday–Friday: 10am–2pm (support office)
NB: Drop-in centre closed until Autumn 2015 for building work, but support offices are open and outreach teams are on the streets Monday-Thursday evenings. (Activities are free and a timetable will be available when they reopen.) Opening hours for the drop-in centre to be confirmed. Support workers incl Eastern European language speakers.
Accommodation/housing advice, Art classes, Bathroom/showers, Bedding, Benefits advice, Clothing store, Debt advice, Dentist, Food, Internet access, Medical/health, Outreach worker links, Outreach workers, Tenancy support
12-14 Prebend Street, Bedford, East of England MK40 1QW
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Dentist, Drugs workers, Ex-forces, Ex-offenders, Food, Food (free), Foot care, Internet access, Laundry, Legal advice, Leisure activities, Leisure facilities, Luggage storage, Medical/health, Mental health, Outreach worker links, Outreach workers, Sexual health, Tenancy support
Bosnia House, 36 Medley Road, Birmingham , Nationwide B11 2NE
0121 772 3052
Advice for Bosnian people, including asylum seekers and refugees. Advice on employment, training, housing. Translation and interpreting service. Phone or arrange an appointment.
Accommodation/housing advice, Careers advice, Leisure activities
143 St John’s Road, Huddersfield HD2 2FA, Nationwide
0845 2 699799
Text (07867794620 – ring back service) or email firstname.lastname@example.org in your preferred language to get a translator if your English is not good enough to wor with the UK legal system.
Advocacy, Legal advice
Informal network of agencies providing accommodation for migrants who have no recourse to public funds. Please consult the website for your nearest project.
Norton Park, 57 Albion Road, Edinburgh, Scotland EH7 5QY
0131 475 2399
Support and information to Black Minority Ethnic women, children and young people experiencing and/or fleeing domestic abuse. Contact: 0131 475 email@example.com
Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Outreach worker links, Outreach workers, Step-free