If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know firstname.lastname@example.org at The Pavement!
If you are a journalist with some free time to research and write stories for the magazine, or you're interested in finding other volunteering opportunities, please
The web site is coded by hand at Flat Earth Industries
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Westwood Business Centre, 69 Aberdalgie Road, Glasgow G34 9HJ
0141 771 6161
Housing support and advice for 16-24-year-olds who are homeless in Glasgow or at risk of homelessness. Accommodation advice, tenancy support, independent living skills (budgeting, cooking etc).
Accommodation/housing advice, Advocacy, Careers advice, Debt advice, Education/training, Leisure activities, Outreach worker links, Tenancy support
65/5 Niddrie Mains Terrace, Edinburgh EH16 4NX
0131 661 7137
Outreach service for homeless people experiencing difficulties with their mental health and/or addictions.
Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Drugs workers, Education/training, Mental health, Outreach workers, Sexual health, Tenancy support
21 Deptford Broadway, London SE8 4PA
020 8695 5797
3 January to 14 March
Wednesday: 9am–12am (drug & alcohol worker)
Monday: 9am–12am (mental health professionals)
Monday–Friday: 9am–12am (9–10.30am for rough sleepers only)
Tuesday: 9am–12am (Samaritans)
Thursday: 9am–12am (NHS nurse)
Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 21+, dry, 30 spaces.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Drugs workers, Education/training, Ex-offenders, Foot care, Internet access, Laundry, Legal advice, Medical/health, Mental health, Tenancy support
Bays 4 and 5, Trellick Tower, Golborne Road, London W10 5PL
020 8969 2292
Friday: 10am–12am (drop-in)
Advice and assistance for Moroccan and Arabic-speaking women and their families on benefits, housing, homelessness, domestic violence, health, and mental health. Outreach support to the elderly as well as in-house activities. ESOL classes with free crèche and support for women wanting to return to work. Some projects are borough-restricted, so contact them for more information.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Education/training, Medical/health, Mental health
Unit 6, 48 Provost Street, London N1 7SU
020 7278 4224
Monday–Friday: 9am–12:15am (advice)
Supports young people, 16–25-years-old, who are homeless or at risk of homelessness. Its mission is to enable young people to make informed and positive choices about their lives, to support them and their families to respond to crisis situations and to empower young people to develop the skills, and provide the foundation they need to grow and flourish.
Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Mental health
60 Ashford Road, Cricklewood, London NW2 6TU
020 8208 8590
Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Winter shelter: for CHAIN verified clients, phone 020 8208 8595. For rough sleepers in Brent, refer to StreetLink (www.streetlink.org.uk)
Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Music/drama, Outreach workers, Tenancy support
0207 275 7768
Monday–Friday: 9am–4pm (helpline)
Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English.
Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Drugs workers, Legal advice, Outreach worker links
138-140 Cambridge Heath Rd, 241 Old Ford Rd, London E1 5QJ
020 8980 7998
See the article in issue 40. Bikeworks CIC is an award-winning social enterprise which provides training, employment opportunities and work experience programmes to homeless people, young marginalised people and refugees. Trainees work in a professional workshop and gain City and Guilds accreditation.
Careers advice, Education/training
Various churches in Camden, London
020 7278 6267
3 November to 31 March
Rolling winter night shelter in Camden. Bed spaces for 16 guests, with separate sleeping areas for men and women. Accept referrals from Camden-based agencies with whom C4WS have a signed Service Level Agreement only.
Accommodation/housing advice, Benefits advice, Careers advice, Education/training, Food (free), Leisure activities, Outreach worker links
77a Greenfield Road, London E1 6QR
020 7377 8948
"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants.
Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Leisure activities, Music/drama
3–7 Arneway St, Horseferry Rd, London SW1P 2BG
020 7222 1602
Monday, Tuesday, Thursday: 9:15am–4:30pm (closed 1–2pm)
Tuesday: 2pm–4pm (benefits adviser, by appointment)
Wednesday: 9:15am–7pm (closed 1–2pm)
Wednesday: 2pm–4pm (job club, by invitation)
Wednesday: 5pm–7pm (IT)
Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
81 Barking Road, Canning Town, London E16 4HB
0207 476 6062
For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email email@example.com.
Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Mental health, Music/drama, Step-free
Round Chapel Old School Rooms, Powerscroft Road, London E5 0PU
Wednesday: 12:30am–3:30pm (Job Club)
Contact: firstname.lastname@example.org. Friendly and non-judgemental support for the more marginalised members of the community to access more services in the borough, particularly in relation to housing, benefits, JobCentre Plus, as well as health- and family-related issues. The Job Club is for anyone wanting support with maintaining their benefits, using the drop-in's computers with support to access Universal Job Match, write a CV and apply for jobs.
Benefits advice, Careers advice, Ex-offenders, Food (free), Legal advice, Mental health, Outreach worker links
Elmfield House, 5 Stockwell Mews, Stockwell Road, London SW9 9GX
020 3540 7420
Monday & Friday: 10am–1:30pm (drop-in advisory service)
Clean Slate is re-writing the rule book on helping unemployed people facing barriers to work. They focus on the the future, not the past; trust them with paid work in their enterprises; and respect individuals' need for their own package of support and opportunity. Priority is given to people who are homeless.
Careers advice, Education/training
3rd Fl, 224–236 Walworth Road, London SE17 1JE
0207 701 2696
Award-winning arts in mental health charity run for adults with experience of mental health distress.
Advocacy, Art classes, Benefits advice, Careers advice, Education/training, Leisure facilities, Mental health, Music/drama, Outreach workers, Step-free
Speedwell Street, Deptford, London SE8 4AT
020 8692 6548
Tuesday & Thursday: 9am–2pm
Monday & Wednesday: 9am–3:30pm
Friday: 9am–3:30pm (appointments only)
Drop-in centre for adults over 16 years of age who are vulnerable through homelessness, mental ill-health, loneliness, social exclusion or severe poverty.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Dentist, Education/training, Food, Food (free), Leisure activities, Leisure facilities, Medical/health, Mental health, Music/drama, Outreach worker links, Step-free, Tenancy support
226 Elmley Street, London SE18 7NN
020 8316 5398
Accommodation for people aged 20-60 with low support needs who are willing to work at least 40 hours a week as volunteers in Emmaus's recycling project. Can accept ex-offenders. Priority to those with a local connection to Greenwich.
Careers advice, Education/training
9a Knights Hill, West Norwood, London SE27 0DB
020 8761 4276
Accommodation for people aged 18+ with low support needs who are willing to work full time as volunteers in Emmaus's recycling project. Can accept ex-offenders. No local connection required but must be eligible for Housing Benefit.
Advocacy, Careers advice, Education/training
The Holloway Neighbourhood Group (NHG), 84 Mayton Street, London N7 6QT
020 7700 7995
Advice, information, support, advocacy and referral: education, training, employment/business start-ups, welfare rights, housing, immigration, health and culturally-based counselling etc.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Legal advice, Outreach worker links
155a Kings Road, London SW3 5TX
020 7351 4948
Monday, Tuesday, Thursday: 9am–2pm (laundry, showers & lunch)
2 November to 3 April
Monday–Sunday: 8pm–8am (please come to the day centre or phone to see if there are vacancies)
Shelter and support for people who are homeless. Winter night shelters and a year-round daytime drop-in centre. Lunch is served upstairs but staff or volunteers bring meals downstairs to those with limited mobility. The night shelters are in different churches, not all of which are step-free.
Accommodation/housing advice, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Education/training, Food (free), Laundry
158 Du Cane Road, East Acton, London W12 0TX
020 8749 4885
Accommodation for ex-service men and women aged 18-55 who are homeless or potentially homeless. Also a highly successful psychological treatment programme for traumatised ex-military personnel. Training and employment opportunities, and help with addictions, through partner organisations. Require proof of military service. Phone, call in or write.
Advocacy, Alcohol workers, Careers advice, Counselling, Drugs workers, Education/training, Mental health, Outreach worker links
7-9 Tramway Avenue, Edmonton, London N9 8PD
020 8884 1838
Tuesday–Friday: 9:30am–4:30pm (closed 1–2pm)
Works towards providing relevant and essential skills and training to people who are homeless. The centre seeks to empower and help them to fulfill their potential, through the provision of resources, support and expertise.
Advocacy, Careers advice, Clothing store, Education/training, Food (free)
1-5 Cosway St, London NW1 5NR
020 7262 3818
Monday–Thursday: 9:30am–1:30pm (rough sleepers' drop-in)
Monday: 10:30am–11:30am (drama)
Tuesday: 10am–12am (open access; clothing for rough sleepers only)
Monday: 1:30pm–3:30pm (M’lebone Proj newsletter)
Friday: 10am–12am (ESOL for beginners)
Tuesday & Friday: 1:30pm–3:30pm (healthy eating; kitchen skills)
Wednesday: 8am–9am (running club)
Wednesday: 9am–12am (Women into Work 1:1; advice)
Wednesday: 1:30pm–3:30pm (Women into Work group)
Thursday: 9am–3pm (life coaching 1:1)
Thursday & Friday: 1:30pm–3:30pm (Westminster Adul Education Service – IT, reading, writing)
Female-only project. Two hostels with 112 single beds and a Day Centre with a rough sleepers' drop-in. Activities programme for residents and day centre users. Lift for people with mobility problems to access the day centre.
Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Laundry, Leisure activities, Luggage storage, Medical/health, Music/drama, Sexual health, Step-free, Tenancy support
65 Effra Road, London SW2 1BZ
020 7924 9657
Monday–Thursday: 9am–5pm (work day/info service)
Monday: 5pm–8pm (social)
Thursday & Friday: 5pm–6pm (keep fit, yoga)
Thursday–Friday: 5pm–8pm (peer-led groups)
Wednesday–Friday: 6pm–2am (evening sanctuary, extending to Sat & Sun from mid-June 2016)
Supports people’s recovery with mental health by engaging them in running the service, including the café, reception and business unit. Links to employment, adult education, wellness workshops. Mental Health Info Line: Mon–Fri: 9am–5pm: 020 7924 9657
Benefits advice, Careers advice, Education/training, Mental health
68 Chalton Street, London NW1 1JR
020 7388 5580
Monday: 2pm–4pm (alcohol support)
Monday–Sunday: 10:30am–4pm (10.30am-1pm advice)
For young (16-21) homeless people. Free lunch. Women-only groups. Mental health, life skills & resettlement support. Sex worker project. Street outreach. Refugee worker. Drop-in.
Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Drugs workers, Education/training, Food (free), Internet access, Leisure activities, Leisure facilities, Medical/health, Mental health, Outreach worker links, Outreach workers