If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know firstname.lastname@example.org at The Pavement!
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65/5 Niddrie Mains Terrace, Edinburgh EH16 4NX
0131 661 7137
Outreach service for homeless people experiencing difficulties with their mental health and/or addictions.
Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Drugs workers, Education/training, Mental health, Outreach workers, Sexual health, Tenancy support
7-8 Early Mews, Arlington Road NW1 7HG
020 3227 4950
Monday: 10am–12am (drop-in)
Tuesday & Friday: 2pm–4pm (drop-in)
Monday & Thursday: 5pm–7pm (evening assessments)
A welcoming, open-access service for people experiencing difficulty with alcohol use or who are affected by alcohol use issues. The Family alcohol Service (FAS) is delivered in partnership with the NSPCC and the provision of the affected others service by Some Space (SS). Open access and drop-in. Individuals can self-refer by attending the drop-in. Evening assessments by appointment only.
Alcohol workers, Benefits advice, Counselling, Medical/health, Mental health, Outreach worker links, Outreach workers, Tenancy support
See website for branches
Advice for LGBT youth in Scotland. Online chat and one-to-one support.
Counselling, Sexual health
020 8904 8193 / 0208908 6715
For Muslim women from any ethnicity. Some face to face counselling is available.
39 South Portland Street, Glasgow G5 9JL
0141 429 6533
Accommodation/housing advice, Alcohol workers, Benefits advice, Counselling, Debt advice, Education/training, Food, Food (free), Internet access, Leisure facilities, Medical/health, Sexual health, Tenancy support
Emmaus House, 1 Berrymead Gardens, London W3 8AA
020 8992 5768
Call for the times of their wide range of services.
Alcohol workers, Barber, Benefits advice, Clothing store, Counselling, Dentist, Drugs workers, Food, Foot care
9b Mitcham Lane, Streatham, London SW16 6LG
02086778541 / 0208769 4764
For people with drug-related problems. Advice, information and support. Assessment, counselling, complementary therapies, referral to specialist providers and user groups.
Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach workers
Unit 6, 48 Provost Street, London N1 7SU
020 7278 4224
Monday–Friday: 9am–12:15am (advice)
Supports young people, 16–25-years-old, who are homeless or at risk of homelessness. Its mission is to enable young people to make informed and positive choices about their lives, to support them and their families to respond to crisis situations and to empower young people to develop the skills, and provide the foundation they need to grow and flourish.
Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Mental health
The Royal London Hospital, Whitechapel Road, Whitechapel, London E1 1BB
020 7377 7306
Tuesday, Thursday, Friday: 9am–4pm (drop-in & appointments)
Wednesday: 12am–4pm (drop-in & appointments)
Monday: 9am–6:30pm (drop-in & appointments)
Tuesday: 4pm–6:30pm (appointments)
Drop-in sexual health advice and counselling. Tests for infections & HIV. Drop-in and appointment clinics for sex workers. Clinic for gay men. Sexual assault clinic. Bangladeshi advocacy service. Doors open 30 minutes before session times for registration.
London Friend, 86 Caledonian Road, London N1 9DN
020 7833 1674
Monday: 11am–1pm (drop-in assessment for referral or confidential chat. Women workers available, 86 Caledonian Rd)
Monday: 9am–12am (walk-in clinic, MSM clinic, Capper Street
Tuesday: 5pm–7pm (MSM CODE clinic, 56 Dean Street)
Thursday: 6pm–8:30pm (LGBT drop-in, 32a Wardour Street)
A drug and alcohol service targeted at the lesbian, gay, bisexual and transgender (LGBT) community.
Alcohol workers, Counselling, Drugs workers, Sexual health
60 Ashford Road, Cricklewood, London NW2 6TU
020 8208 8590
Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Winter shelter: for CHAIN verified clients, phone 020 8208 8595. For rough sleepers in Brent, refer to StreetLink (www.streetlink.org.uk)
Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Music/drama, Outreach workers, Tenancy support
Suite 204, 1st Floor, 750-760 High Road, Leytonstone, London E11 3BB
020 8539 0427
Ashiana provides advice, support and safe housing for South Asian, Turkish and Iranian women experiencing domestic violence. In an emergency, please call 999.
Accommodation/housing advice, Advocacy, Counselling, Outreach workers
117-119 Stoke Newington Road, London N16 8BU
020 7254 0046
Drop-in for advice and support on issues including housing, family and substance use. Languages: Turkish & Arabic. Interpreters available for other languages.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling
PO Box 34727, London N7 8YQ
0800 316 1770 (free phone)
Monday–Friday: 9am–5:30pm (office hours)
Monday & Wednesday: 12am–3pm (under 14 drop-in)
Monday & Wednesday: 2pm–5pm (over 14s drop-in)
For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden. Call 020 7700 2253 for further information or to discuss a referral.
Advocacy, Alcohol workers, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Outreach workers
26 Prince of Wales Road, London NW5 3LG
020 7267 4792
Tuesday & Thursday: 9:30am–6pm
Counselling, therapy, contraceptive advice and info for people aged 12-21. Phone 020 7267 1321 for a contraceptive appointment. Drop in or phone.
Counselling, Medical/health, Mental health, Sexual health
0300 999 5428/0800 999 5428
Tuesday & Wednesday: 10am–5pm
Monday & Thursday: 10am–8pm
Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence. 0300 numbers are billed as 01 and 02 landline numbers and are usually included in contract and package minutes; 0800 numbers are free from landlines and include in some mobile provider inclusive minutes. Also offer online chat via the website.
Accommodation/housing advice, Advocacy, Counselling, Legal advice, Medical/health
77a Greenfield Road, London E1 6QR
020 7377 8948
"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants.
Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Leisure activities, Music/drama
3–7 Arneway St, Horseferry Rd, London SW1P 2BG
020 7222 1602
Monday, Tuesday, Thursday: 9:15am–4:30pm (closed 1–2pm)
Tuesday: 2pm–4pm (benefits adviser, by appointment)
Wednesday: 9:15am–7pm (closed 1–2pm)
Wednesday: 2pm–4pm (job club, by invitation)
Wednesday: 5pm–7pm (IT)
Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
81 Barking Road, Canning Town, London E16 4HB
0207 476 6062
For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email email@example.com.
Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Mental health, Music/drama, Step-free
Croydon Turnaround Centre, 2 Whitgift Street, Croydon, London CR0 1FL
0208 683 0227
Monday–Friday: 9:30am–4:45pm (22+, Taberner House)
Monday–Friday: 10am–5pm (under 21s)
Advice service for people aged 14–25 (including housing advice) at the Turnaround Centre – no appointment necessary. If you are 22 or older, visit Taberner House.
Accommodation/housing advice, Advocacy, Counselling
Crowther Market, 282 North End Rd, London SW6 1NH
Information on services including the Centre for Compulsive and Addictive Behaviour, the Soho Centre for Health & Care, the Club Drug Clinic, Hammersmith & Fulham Community Drug and Alcohol Service (CDAS), Hillingdon Drug & Alcohol Services (HDAS), Kensington & Chelsea Community Assessment and Primary Service (CAPS), Kingston Wellbeing Service, Surbiton Health Centre, Max Glatt Unit, Chelsea Mental Health Centre, Problem Gambling Clinic, North Westminster Drug and Alcohol Service, Recovery Intervention Services (RISE), The Junction Drug and Alcohol Service.
Counselling, Drugs workers, Medical/health
Central House, 25 Camperdown Street, London E1 8DZ
0845 466 3400
For people aged 16-25. Referral via your local housing options team.
Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Education/training
99–101 Seven Sisters Road, London N77QP
020 7272 1231 /020 7561 3310
Tuesday: 2pm–5:30pm (open access)
Monday, Wednesday, Friday: 10:30am–5pm (open access)
Thursday: 2pm–8pm (closed 5pm–6pm)
A way into treatment and support for anyone needing help and advice about substance misuse, with healthcare, prescribing, complementary therapies, key-working, peer mentor scheme, women’s service etc. SMART, NA & CA, counselling. Some treatment options are by appointment only, so phone first. Helpline: 0808 800 0019. Drop in, phone or email Islington.ISIS@cgl.org.uk for an appointment.
Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free
184 Royal College Street, Camden Town, London NW1 9NN
020 7485 2722
Monday & Thursday: 9:30am–8pm
Tuesday, Wednesday, Friday: 9:30am–5pm
Flexible, confidential treatment and support for adults in Camden with substance use issues. Drop in, phone or email firstname.lastname@example.org for an appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Needle exchange, Outreach worker links
Red Lion House, 38 George Street, Barking, London IG11 8FE
020 8507 8668 / 020 8594 8504
Tuesday & Friday: 2pm–4pm
Monday: 10am–0am (appointments 5–7pm)
Thursday: 5pm–7pm (appointments)
Counselling, support and information for drug users aged 19+. Group work. Complementary therapies. Drop in or phone.
Counselling, Drugs workers, Medical/health