If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know firstname.lastname@example.org at The Pavement!
If you are a journalist with some free time to research and write stories for the magazine, or you're interested in finding other volunteering opportunities, please
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65/5 Niddrie Mains Terrace, Edinburgh EH16 4NX
0131 661 7137
Outreach service for homeless people experiencing difficulties with their mental health and/or addictions.
Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Drugs workers, Education/training, Mental health, Outreach workers, Sexual health, Tenancy support
722 Leytonstone High Road, Leytonstone, London E11 3AJ
0300 555 1158
For people aged 10–18 in Waltham Forest with drug- and alcohol-related issues. Evening appointments by request.
Accommodation/housing advice, Advocacy, Benefits advice, Drugs workers, Needle exchange, Outreach worker links
21 Deptford Broadway, London SE8 4PA
020 8695 5797
3 January to 14 March
Wednesday: 9am–12am (drug & alcohol worker)
Monday: 9am–12am (mental health professionals)
Monday–Friday: 9am–12am (9–10.30am for rough sleepers only)
Tuesday: 9am–12am (Samaritans)
Thursday: 9am–12am (NHS nurse)
Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 21+, dry, 30 spaces.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Drugs workers, Education/training, Ex-offenders, Foot care, Internet access, Laundry, Legal advice, Medical/health, Mental health, Tenancy support
Emmaus House, 1 Berrymead Gardens, London W3 8AA
020 8992 5768
Call for the times of their wide range of services.
Alcohol workers, Barber, Benefits advice, Clothing store, Counselling, Dentist, Drugs workers, Food, Foot care
9b Mitcham Lane, Streatham, London SW16 6LG
02086778541 / 0208769 4764
For people with drug-related problems. Advice, information and support. Assessment, counselling, complementary therapies, referral to specialist providers and user groups.
Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach workers
London Friend, 86 Caledonian Road, London N1 9DN
020 7833 1674
Monday: 11am–1pm (drop-in assessment for referral or confidential chat. Women workers available, 86 Caledonian Rd)
Monday: 9am–12am (walk-in clinic, MSM clinic, Capper Street
Tuesday: 5pm–7pm (MSM CODE clinic, 56 Dean Street)
Thursday: 6pm–8:30pm (LGBT drop-in, 32a Wardour Street)
A drug and alcohol service targeted at the lesbian, gay, bisexual and transgender (LGBT) community.
Alcohol workers, Counselling, Drugs workers, Sexual health
60 Ashford Road, Cricklewood, London NW2 6TU
020 8208 8590
Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Winter shelter: for CHAIN verified clients, phone 020 8208 8595. For rough sleepers in Brent, refer to StreetLink (www.streetlink.org.uk)
Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Music/drama, Outreach workers, Tenancy support
c/o All Souls Clubhouse, 141 Cleveland Street, London W1T 6QG
Saturday: 5:30am–7:45am (tea run: 5.30-6.15 Tavistock St; 6.15-6.45 Savoy Pl; 6.45-7.30 King William IV St; All Souls Ch 7.40-7.45)
Saturday: 9am–12am (day centre at Webber St. Breakfast, bible group, ESOL, photography & art. Showers & clothes for ticket holders. Tickets from Webber St on Mondays)
Saturday: 6:30pm–8:30pm (Entertainment - invites via tea run or welcome desk at All Souls.
Christian organisation that participates in the Westminster Churches Winter Shelter (referral only). Films, coach trips, clothes store and bible group every Saturday night at 6.30pm. Invitations via the tea run or welcome desk at All Souls Langham Place. If you need step-free access, a volunteer will let you in via Cleveland St entrance.
Art classes, Clothing store, Drugs workers, Education/training, Food, Food (free), Leisure activities
0207 275 7768
Monday–Friday: 9am–4pm (helpline)
Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English.
Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Drugs workers, Legal advice, Outreach worker links
PO Box 34727, London N7 8YQ
0800 316 1770 (free phone)
Monday–Friday: 9am–5:30pm (office hours)
Monday & Wednesday: 12am–3pm (under 14 drop-in)
Monday & Wednesday: 2pm–5pm (over 14s drop-in)
For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden. Call 020 7700 2253 for further information or to discuss a referral.
Advocacy, Alcohol workers, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Outreach workers
Community House, 311 Fore Street, Enfield, London N9 0PZ
020 8373 6307 /07807 789473
Monday–Friday: 9am–3pm (café for clients accessing treatment at 12 Centre Way, Claverings)
Tuesday & Wednesday: 9am–0am (peer-support drop-in; Weds 3pm-4pm is women only)
Friday: 2pm–6pm (peer-support drop-in)
A service user forum and an independent support group set up by current and ex-users of Enfield drug treatment services. Complementary therapies, including Indian head massage, reflexology and group meditation on Tuesdays and Wednesdays. Acupuncture is held on Friday. Phone or email email@example.com.
Advocacy, Drugs workers, Food
Spectrum Centre, 6 Greenland Street, Camden Town, London NW1 0ND
0207 267 2100
Monday: 9:30am–12am (nurse prescriber)
Tuesday: 11:30am–1pm (doctor, nurse)
Wednesday: 2pm–4:30pm (doctor, nurse, benefits & housing advice)
Friday: 9:30am–12am (doctor, nurse, benefits & housing advice)
For those sleeping out or in hostels within the borough. General health care; chronic disease management; hepatitis and HIV screening; vaccination; free condoms; referral (counselling, alcohol worker, mental health services, drug worker); information on dentistry and podiatry services; alcohol and drug advice and treatment; cervical screening; blood tests; benefits and housing advice; assistance to homeless patients in UCH; on call services at nights and weekends. Step-free entrance, with lift to access other floors.
Accommodation/housing advice, Alcohol workers, Bathroom/showers, Benefits advice, Clothing store, Dentist, Drugs workers, Foot care, Medical/health, Needle exchange, Step-free
81 Barking Road, Canning Town, London E16 4HB
0207 476 6062
For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email firstname.lastname@example.org.
Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Mental health, Music/drama, Step-free
Carpenters Estate Community Hall, 17 Doran Walk (enter from Carpenters Rd), Stratford, London E15 2JL
07932 661 089
Tuesday: 10am–12am (food, drinks, clothes, books, toiletries, showers)
Aims "To show the love of Christ in practical ways to the homeless, elderly and anyone needing a helping hand, and to encourage and support the homeless into making better life choices".
Bathroom/showers, Bedding, Clothing store, Drugs workers, Food, Food (free), Step-free
Crowther Market, 282 North End Rd, London SW6 1NH
Information on services including the Centre for Compulsive and Addictive Behaviour, the Soho Centre for Health & Care, the Club Drug Clinic, Hammersmith & Fulham Community Drug and Alcohol Service (CDAS), Hillingdon Drug & Alcohol Services (HDAS), Kensington & Chelsea Community Assessment and Primary Service (CAPS), Kingston Wellbeing Service, Surbiton Health Centre, Max Glatt Unit, Chelsea Mental Health Centre, Problem Gambling Clinic, North Westminster Drug and Alcohol Service, Recovery Intervention Services (RISE), The Junction Drug and Alcohol Service.
Counselling, Drugs workers, Medical/health
Central House, 25 Camperdown Street, London E1 8DZ
0845 466 3400
For people aged 16-25. Referral via your local housing options team.
Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Education/training
99–101 Seven Sisters Road, London N77QP
020 7272 1231 /020 7561 3310
Tuesday: 2pm–5:30pm (open access)
Monday, Wednesday, Friday: 10:30am–5pm (open access)
Thursday: 2pm–8pm (closed 5pm–6pm)
A way into treatment and support for anyone needing help and advice about substance misuse, with healthcare, prescribing, complementary therapies, key-working, peer mentor scheme, women’s service etc. SMART, NA & CA, counselling. Some treatment options are by appointment only, so phone first. Helpline: 0808 800 0019. Drop in, phone or email Islington.ISIS@cgl.org.uk for an appointment.
Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free
184 Royal College Street, Camden Town, London NW1 9NN
020 7485 2722
Monday & Thursday: 9:30am–8pm
Tuesday, Wednesday, Friday: 9:30am–5pm
Flexible, confidential treatment and support for adults in Camden with substance use issues. Drop in, phone or email email@example.com for an appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Needle exchange, Outreach worker links
Red Lion House, 38 George Street, Barking, London IG11 8FE
020 8507 8668 / 020 8594 8504
Tuesday & Friday: 2pm–4pm
Monday: 10am–0am (appointments 5–7pm)
Thursday: 5pm–7pm (appointments)
Counselling, support and information for drug users aged 19+. Group work. Complementary therapies. Drop in or phone.
Counselling, Drugs workers, Medical/health
410 Lewisham High Street, Lewisham, London SE13 6LJ
020 8314 5566
Monday, Wednesday, Thursday, Friday: 9:30am–5:30pm (open access)
Tuesday: 1:30pm–5pm (open access)
Integrated treatment for adults who have a problem with drug and alcohol use. Nurses, keyworkers, doctors and counsellors, plus a peer mentor programme. Gender-specific services. Complementary health services. NA, CA and SMART groups. For assessment, attend an open-access session. Accept referrals by phone or email on ND.Referrals@cgl.org.uk
Alcohol workers, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach workers
2 Patshull Road, London NW5 2LB
020 7482 8600
Inspirational theatre company working with women whose lives have been affected by the criminal justice system. Free courses in acting, writing, singing and recording. The Women's Space (in development) will be for women offenders and women at risk of offending due to drug or alcohol use or mental health needs.
Alcohol workers, Drugs workers, Education/training, Mental health, Music/drama
William Hart House, 352–358 City Road, London EC1V 2PY
020 7843 1640/020 7278 8671
Residential crisis intervention (safety, care and treatment for drug users in life threatening danger), primary healthcare and assessment, detox, one-to-one support, group work programme, complementary therapies, individual care plan and discharge planning. Residential crisis admissions can stay up to 21 days. Also planned inpatient detox (max 11-day stay). Telephone helpline (24/7) run by trained staff offering advice, support and info.
Counselling, Drugs workers, Medical/health
9 Akabusi Close, Croydon, Greater London, London CR0 6YL
020 8662 1171
Accommodation for 10 people aged 21-69 who have experienced alcohol- and/or drug-related problems, and are currently dry/clean and wish to remain so. Priority to applicants from Croydon. Please phone for an assessment.
Alcohol workers, Counselling, Drugs workers
Salvation Army Citadel, 109 Kingston Road, South Wimbledon, London SW19 3JR
07843 280 419
Wednesday & Friday: 10am–3pm
Drop-in for rough sleepers, and for people who are vulnerably housed, socially excluded, vulnerable or isolated, and for those with addiction issues. Benefits advice most Wednesdays. Advocacy, alcohol and drug advice. A listening ear, breakfast, lunch, teas and coffees.
Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Benefits advice, Clothing store, Counselling, Drugs workers, Food, Laundry, Leisure activities, Mental health
13 Great Chapel Street, London W1F 8FL
020 7437 9360
Monday, Tuesday, Thursday: 10am–12:30am (doctor)
Monday–Friday: 2pm–4:30pm (doctor)
Tuesday & Thursday: 10am–5pm (dental service)
Tuesday: 2pm–4:30pm (counselling drop-in; appointment at other times)
Monday: 10am–12am (counselling drop-in; appointment at other times)
Monday–Friday: 10am–12:30am (nurse; and drugs, alcohol & mental health nurse; housing advisor)
Monday–Friday: 2pm–4:30pm (nurse; and drugs, alcohol & mental health nurse; housing advisor)
Friday: 9am–12:30am (podiatry)
Primary healthcare for homeless people. Wide range of drop-in services, and you can see a psychiatrist by appointment.
Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Foot care, Medical/health, Mental health