If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know firstname.lastname@example.org at The Pavement!
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Westwood Business Centre, 69 Aberdalgie Road, Glasgow G34 9HJ
0141 771 6161
Housing support and advice for 16-24-year-olds who are homeless in Glasgow or at risk of homelessness. Accommodation advice, tenancy support, independent living skills (budgeting, cooking etc).
Accommodation/housing advice, Advocacy, Careers advice, Debt advice, Education/training, Leisure activities, Outreach worker links, Tenancy support
65/5 Niddrie Mains Terrace, Edinburgh EH16 4NX
0131 661 7137
Outreach service for homeless people experiencing difficulties with their mental health and/or addictions.
Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Drugs workers, Education/training, Mental health, Outreach workers, Sexual health, Tenancy support
722 Leytonstone High Road, Leytonstone, London E11 3AJ
0300 555 1158
For people aged 10–18 in Waltham Forest with drug- and alcohol-related issues. Evening appointments by request.
Accommodation/housing advice, Advocacy, Benefits advice, Drugs workers, Needle exchange, Outreach worker links
21 Deptford Broadway, London SE8 4PA
020 8695 5797
3 January to 14 March
Wednesday: 9am–12am (drug & alcohol worker)
Monday: 9am–12am (mental health professionals)
Monday–Friday: 9am–12am (9–10.30am for rough sleepers only)
Tuesday: 9am–12am (Samaritans)
Thursday: 9am–12am (NHS nurse)
Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 21+, dry, 30 spaces.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Drugs workers, Education/training, Ex-offenders, Foot care, Internet access, Laundry, Legal advice, Medical/health, Mental health, Tenancy support
9b Mitcham Lane, Streatham, London SW16 6LG
02086778541 / 0208769 4764
For people with drug-related problems. Advice, information and support. Assessment, counselling, complementary therapies, referral to specialist providers and user groups.
Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach workers
Bays 4 and 5, Trellick Tower, Golborne Road, London W10 5PL
020 8969 2292
Friday: 10am–12am (drop-in)
Advice and assistance for Moroccan and Arabic-speaking women and their families on benefits, housing, homelessness, domestic violence, health, and mental health. Outreach support to the elderly as well as in-house activities. ESOL classes with free crèche and support for women wanting to return to work. Some projects are borough-restricted, so contact them for more information.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Education/training, Medical/health, Mental health
Unit 203, Hatton Square Business Centre, 16/16a Baldwins Gardens, London EC1N 7RJ
020 7831 6562
Supports LGBT 16-25-year-olds who are homeless or living in a hostile or violent environment because they have come out as lesbian, gay, bisexual or trans to their parents or care giver.
Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Education/training, Tenancy support
Unit 6, 48 Provost Street, London N1 7SU
020 7278 4224
Monday–Friday: 9am–12:15am (advice)
Supports young people, 16–25-years-old, who are homeless or at risk of homelessness. Its mission is to enable young people to make informed and positive choices about their lives, to support them and their families to respond to crisis situations and to empower young people to develop the skills, and provide the foundation they need to grow and flourish.
Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Mental health
13 Shrubbery Road, London SW16 2AS
020 8696 0023
Advice, help and referral for Asian women and children, and single women fleeing domestic violence. English, Urdu, Punjabi, Gujarati, Hindi and Bengali. Call for an appointment.
Accommodation/housing advice, Advocacy, Legal advice, Outreach worker links
Suite 204, 1st Floor, 750-760 High Road, Leytonstone, London E11 3BB
020 8539 0427
Ashiana provides advice, support and safe housing for South Asian, Turkish and Iranian women experiencing domestic violence. In an emergency, please call 999.
Accommodation/housing advice, Advocacy, Counselling, Outreach workers
117-119 Stoke Newington Road, London N16 8BU
020 7254 0046
Drop-in for advice and support on issues including housing, family and substance use. Languages: Turkish & Arabic. Interpreters available for other languages.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling
PO Box 34727, London N7 8YQ
0800 316 1770 (free phone)
Monday–Friday: 9am–5:30pm (office hours)
Monday & Wednesday: 12am–3pm (under 14 drop-in)
Monday & Wednesday: 2pm–5pm (over 14s drop-in)
For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden. Call 020 7700 2253 for further information or to discuss a referral.
Advocacy, Alcohol workers, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Outreach workers
Community House, 311 Fore Street, Enfield, London N9 0PZ
020 8373 6307 /07807 789473
Monday–Friday: 9am–3pm (café for clients accessing treatment at 12 Centre Way, Claverings)
Tuesday & Wednesday: 9am–0am (peer-support drop-in; Weds 3pm-4pm is women only)
Friday: 2pm–6pm (peer-support drop-in)
A service user forum and an independent support group set up by current and ex-users of Enfield drug treatment services. Complementary therapies, including Indian head massage, reflexology and group meditation on Tuesdays and Wednesdays. Acupuncture is held on Friday. Phone or email email@example.com.
Advocacy, Drugs workers, Food
167 Railton Road, London SE24 OLU
020 7733 7554
Monday–Thursday: 10am–12:15am (welfare/benefits)
Tuesday: 10am–12:15am (housing)
Thursday: 5:30pm–6:30pm (housing)
Wednesday: 10am–12:15am (debt)
Tuesday: 10am–12:15am (employment)
Thursday: 5:30pm–6:30pm (employment)
Specialist advice on welfare benefits, housing, employment and debt. Website has good info on homeless health services. All advice sessions are on a first come, first served basis.
Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Education/training, Legal advice
0300 999 5428/0800 999 5428
Tuesday & Wednesday: 10am–5pm
Monday & Thursday: 10am–8pm
Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence. 0300 numbers are billed as 01 and 02 landline numbers and are usually included in contract and package minutes; 0800 numbers are free from landlines and include in some mobile provider inclusive minutes. Also offer online chat via the website.
Accommodation/housing advice, Advocacy, Counselling, Legal advice, Medical/health
77a Greenfield Road, London E1 6QR
020 7377 8948
"theatre at its funniest, blackest, most daring and challenging best" - British Theatre Guide. Workshops at Crisis Skylight and hostels around London. Theatre, dance and music workshops. Individual support for workshop participants.
Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Leisure activities, Music/drama
3–7 Arneway St, Horseferry Rd, London SW1P 2BG
020 7222 1602
Monday, Tuesday, Thursday: 9:15am–4:30pm (closed 1–2pm)
Tuesday: 2pm–4pm (benefits adviser, by appointment)
Wednesday: 9:15am–7pm (closed 1–2pm)
Wednesday: 2pm–4pm (job club, by invitation)
Wednesday: 5pm–7pm (IT)
Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Internet access, Medical/health, Tenancy support
1 January to 31 March
Free night shelter, food, showers and a safe place to sleep. Phone after completing and emailing a 1-page registration form to firstname.lastname@example.org. 15 guests; 18+, dry.
Advocacy, Bathroom/showers, Bedding, Clothing store, Food, Food (free), Internet access, Laundry, Outreach worker links
Croydon Turnaround Centre, 2 Whitgift Street, Croydon, London CR0 1FL
0208 683 0227
Monday–Friday: 9:30am–4:45pm (22+, Taberner House)
Monday–Friday: 10am–5pm (under 21s)
Advice service for people aged 14–25 (including housing advice) at the Turnaround Centre – no appointment necessary. If you are 22 or older, visit Taberner House.
Accommodation/housing advice, Advocacy, Counselling
Central House, 25 Camperdown Street, London E1 8DZ
0845 466 3400
For people aged 16-25. Referral via your local housing options team.
Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Education/training
184 Royal College Street, Camden Town, London NW1 9NN
020 7485 2722
Monday & Thursday: 9:30am–8pm
Tuesday, Wednesday, Friday: 9:30am–5pm
Flexible, confidential treatment and support for adults in Camden with substance use issues. Drop in, phone or email email@example.com for an appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Needle exchange, Outreach worker links
020 8555 9880; 020 8534 1164
Thursday: 1pm–3pm (Woodgrange Baptist Ch, Romford Rd, E7 8AA)
Tuesday: 9am–11am (St Paul & St James, Maryland Rd, Stratford, E15 1JL)
All applications for food must be accompanied by a referral from an independent agent (e.g. a doctor, a social worker or support worker, a school or nursery, a Job Centre).
Advocacy, Bathroom/showers, Food, Food (free)
3rd Fl, 224–236 Walworth Road, London SE17 1JE
0207 701 2696
Award-winning arts in mental health charity run for adults with experience of mental health distress.
Advocacy, Art classes, Benefits advice, Careers advice, Education/training, Leisure facilities, Mental health, Music/drama, Outreach workers, Step-free
66 Commercial Street, London E1 6LT
0844 251 0111
22 December to 30 December
Thursday–Friday: Open 24 hours
Referral via 221 Gray's Inn Rd, WC1X 8RA; City of London Academy, Lynton Rd, SE1 5LA; City Academy, Homerton Row, E9 6EA; Kensington Aldridge Academy, 1 Silchester Rd, W10 6EX; or Lesoco, 2 Deptford Ch St, SE8 4RZ. Access to residential centres via 5 day centres. Transport to day centres from King’s Cross, Mornington Cres, Finsbury Pk stn; Temple, Waterloo (St John's), London Br (Southwark St), Bermondsey stn; Broadway Day Centre, Victoria, and Chelsea Methodist Ch and Deptford Reach Day Centre.
Accommodation/housing advice, Advocacy, Bathroom/showers, Bedding, Clothing store, Dentist, Education/training, Food (free), Internet access, Leisure activities, Outreach worker links
Speedwell Street, Deptford, London SE8 4AT
020 8692 6548
Tuesday & Thursday: 9am–2pm
Monday & Wednesday: 9am–3:30pm
Friday: 9am–3:30pm (appointments only)
Drop-in centre for adults over 16 years of age who are vulnerable through homelessness, mental ill-health, loneliness, social exclusion or severe poverty.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Dentist, Education/training, Food, Food (free), Leisure activities, Leisure facilities, Medical/health, Mental health, Music/drama, Outreach worker links, Step-free, Tenancy support