If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know firstname.lastname@example.org at The Pavement!
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65/5 Niddrie Mains Terrace, Edinburgh EH16 4NX
0131 661 7137
Outreach service for homeless people experiencing difficulties with their mental health and/or addictions.
Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Drugs workers, Education/training, Mental health, Outreach workers, Sexual health, Tenancy support
7-8 Early Mews, Arlington Road NW1 7HG
020 3227 4950
Monday: 10am–12am (drop-in)
Tuesday & Friday: 2pm–4pm (drop-in)
Monday & Thursday: 5pm–7pm (evening assessments)
A welcoming, open-access service for people experiencing difficulty with alcohol use or who are affected by alcohol use issues. The Family alcohol Service (FAS) is delivered in partnership with the NSPCC and the provision of the affected others service by Some Space (SS). Open access and drop-in. Individuals can self-refer by attending the drop-in. Evening assessments by appointment only.
Alcohol workers, Benefits advice, Counselling, Medical/health, Mental health, Outreach worker links, Outreach workers, Tenancy support
9b Mitcham Lane, Streatham, London SW16 6LG
02086778541 / 0208769 4764
For people with drug-related problems. Advice, information and support. Assessment, counselling, complementary therapies, referral to specialist providers and user groups.
Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach workers
60 Ashford Road, Cricklewood, London NW2 6TU
020 8208 8590
Rough sleeping outreach, floating support, health and wellbeing, alcohol and drugs treatment and much more. You are welcome to visit to make an appointment. Winter shelter: for CHAIN verified clients, phone 020 8208 8595. For rough sleepers in Brent, refer to StreetLink (www.streetlink.org.uk)
Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Counselling, Debt advice, Drugs workers, Education/training, Food, Internet access, Laundry, Leisure activities, Medical/health, Mental health, Music/drama, Outreach workers, Tenancy support
Suite 204, 1st Floor, 750-760 High Road, Leytonstone, London E11 3BB
020 8539 0427
Ashiana provides advice, support and safe housing for South Asian, Turkish and Iranian women experiencing domestic violence. In an emergency, please call 999.
Accommodation/housing advice, Advocacy, Counselling, Outreach workers
PO Box 34727, London N7 8YQ
0800 316 1770 (free phone)
Monday–Friday: 9am–5:30pm (office hours)
Monday & Wednesday: 12am–3pm (under 14 drop-in)
Monday & Wednesday: 2pm–5pm (over 14s drop-in)
For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden. Call 020 7700 2253 for further information or to discuss a referral.
Advocacy, Alcohol workers, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Outreach workers
99–101 Seven Sisters Road, London N77QP
020 7272 1231 /020 7561 3310
Tuesday: 2pm–5:30pm (open access)
Monday, Wednesday, Friday: 10:30am–5pm (open access)
Thursday: 2pm–8pm (closed 5pm–6pm)
A way into treatment and support for anyone needing help and advice about substance misuse, with healthcare, prescribing, complementary therapies, key-working, peer mentor scheme, women’s service etc. SMART, NA & CA, counselling. Some treatment options are by appointment only, so phone first. Helpline: 0808 800 0019. Drop in, phone or email Islington.ISIS@cgl.org.uk for an appointment.
Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free
410 Lewisham High Street, Lewisham, London SE13 6LJ
020 8314 5566
Monday, Wednesday, Thursday, Friday: 9:30am–5:30pm (open access)
Tuesday: 1:30pm–5pm (open access)
Integrated treatment for adults who have a problem with drug and alcohol use. Nurses, keyworkers, doctors and counsellors, plus a peer mentor programme. Gender-specific services. Complementary health services. NA, CA and SMART groups. For assessment, attend an open-access session. Accept referrals by phone or email on ND.Referrals@cgl.org.uk
Alcohol workers, Counselling, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach workers
3rd Fl, 224–236 Walworth Road, London SE17 1JE
0207 701 2696
Award-winning arts in mental health charity run for adults with experience of mental health distress.
Advocacy, Art classes, Benefits advice, Careers advice, Education/training, Leisure facilities, Mental health, Music/drama, Outreach workers, Step-free
Thurlow Lodge, 1 Thurlow Street, London SE17 2US
020 3489 1765
Wednesday: 6:30pm–8:30pm (music last Wed of month)
Work with homeless people and people with substance abuse issues. Help with hospital visits and bereavement, and support with detox. Their Christian mission is to touch and change lives one at a time.
Accommodation/housing advice, Advocacy, Benefits advice, Clothing store, Counselling, Education/training, Food (free), Outreach workers
Room 18, The Polish Centre, 238–246 King Street, London W6 9LP
020 8741 1288
Monday–Friday: 9:30am–4:30pm (advice line)
Free, independent and impartial advice and casework to Eastern European migrants: homelessness prevention (Advice Line 0800 121 4226) and casework, employment rights campaign, outreach to elderly Eastern Europeans. West London boroughs only. Services in English and Polish; language support in Romanian, Bulgarian, Lithuanian and Hungarian with some notice. Appointments only - please ring first.
Accommodation/housing advice, Advocacy, Legal advice, Outreach workers
4 Greenland Road, Camden Town, London NW1 0AS
020 3317 6590
Support for single homeless people with mental health problems. Sessions in hostels and day centres.
Mental health, Outreach workers
3rd Floor, 55 Bondway, London SW8 1SJ
Monday–Friday: 9am–5pm (appointments for peer support)
eer Advocates with personal experience of homelessness support homeless people to access healthcare. Peers support clients with health appointments in Westminster, Hammersmith and Fulham, Kensington and Chelsea, Camden, Hackney, Hounslow and Wandsworth.
Advocacy, Education/training, Outreach workers
2 November to 31 March
Monday–Sunday: 7:30pm–8am (6.30pm Sundays)
Age 18+; mixed; beds for 25 (screened area for women); dry. Last admission 8.30pm. Self or agency referrals - phone to check details and leave message if voicemail.
Accommodation/housing advice, Advocacy, Counselling, Food (free), Outreach worker links, Outreach workers
7–8 Early Mews, Arlington Road, Camden Town, London NW1 7HG
020 3227 4950
Tuesday & Friday: 2pm–4pm
Thursday: 5pm–7pm (appointments)
Monday: 10am–0am (appointments 5-7pm)
A welcoming, open-access service for people experiencing difficulty with, or affected by, alcohol use issues. This includes provision of the Family Alcohol Service (FAS), delivered in partnership with the NSPCC, and the affected others service, Some Space (SS).
Alcohol workers, Outreach workers
50 Isledon Road, London N7 7LD
020 7527 5099
A free, confidential service which offers one-to-one counselling, advice and information for drug and alcohol issues to young people in Islington up to the age of 21. Also offers group work, staff training and drug education, all free of charge. Please ring 0207 5275099 for more information or to make an appointment. Referrals can also be made over the phone or emailed to email@example.com.
Advocacy, Alcohol workers, Drugs workers, Outreach workers
28-46 Cromwell Road, Kingston upon Thames, London KT2 6RN
0208 549 2681
Monday–Friday: 9am–11am (dispensary)
Monday–Friday: 4:30pm–6:30pm (dispensary)
Saturday: 10am–1pm (dispensary)
Monday–Friday: 9am–1pm (needle exchange)
Monday–Friday: 2:30pm–6pm (needle exchange)
Saturday: 10am–1pm (needle exchange)
Monday–Friday: 9am–1pm (care co-ordination)
Monday–Friday: 2:30pm–5:30pm (care co-ordination)
For drug users in the Kingston area, particularly heroin users. Medical team on site. Range of support services for people recovering from addiction. Doctor's clinic, Methadone prescriptions, dual diagnosis, education and training.
Drugs workers, Education/training, Medical/health, Needle exchange, Outreach workers
Royal Arsenal Medical Centre, 21 Arsenal Way, Woolwich, London SE16 6TE
020 3696 2640
Monday–Friday: 9am–4:30pm (later by appointment)
A unique, free and confidential substance misuse service in Greenwich. They work with those using cannabis; cocaine and party drugs; new psychoactive substances (NPS, formerly 'legal highs') and party drugs; steroids; alcohol (non-dependent); and ‘chemsex’.
Alcohol workers, Art classes, Drugs workers, Leisure activities, Outreach worker links, Outreach workers, Step-free
68 Chalton Street, London NW1 1JR
020 7388 5580
Monday: 2pm–4pm (alcohol support)
Monday–Sunday: 10:30am–4pm (10.30am-1pm advice)
For young (16-21) homeless people. Free lunch. Women-only groups. Mental health, life skills & resettlement support. Sex worker project. Street outreach. Refugee worker. Drop-in.
Accommodation/housing advice, Advocacy, Alcohol workers, Bathroom/showers, Benefits advice, Careers advice, Clothing store, Drugs workers, Education/training, Food (free), Internet access, Leisure activities, Leisure facilities, Medical/health, Mental health, Outreach worker links, Outreach workers
The Centre Manor Park, 30 Church Rd, Manor Park, London E12 6AQ
0208 553 7460
GP surgeries, practice nurses and homeless outreach nurses for those living in Newham. Outreach nurses: 07939 979198 or 07956 283748.
Medical/health, Outreach workers
159 Mile End Road, Stepney, London E1 4AQ
020 7791 2855
Saturday: 11am–3pm (HIV testing only)
London's largest community-based HIV charity provides practical and emotional support and advice for people living with or affected by HIV in East London. Also offers free and confidential HIV tests at venues across London.
Advocacy, Benefits advice, Careers advice, Counselling, Food, Food (free), Internet access, Medical/health, Mental health, Outreach workers, Sexual health
PO Box 7105, Poole, Dorset BH15 4DQ, Winter shelter: Union Chapel, Dorset, Highbury Corner, London N1 2XD
Saturday: 10am–4pm (mobile library: The Passage, 10am–10.30am; The American Church, 11.15am–12pm; St Giles in the Fields, 2pm–4pm)
Tuesday: 7pm–7:30pm (mobile library, alt. weeks at Lincoln’s Inn Fields)
23 December to 30 December
Thursday–Thursday: 7am–10pm (closed midday to 3pm. Services at Union Chapel)
Monday: 11:30am–12:30am (mobile library, 3rd week of month, Manna Centre)
Quaker Homeless Action runs mobile libraries. The Christmas Shelter (24 beds, dry) provides breakfast and supper for up to 75. It closes at 10pm except for those who have been given a bed. Self referrals and referrals from Islington Outreach Forum agencies (inc. Islington DAAT, Whitaker Centre, Pilion Trust, New Horizon, Focus and Angel Drug Services) or others that can provide ongoing support. Phone to check vacancies.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Bedding, Benefits advice, Clothing store, Drugs workers, Food (free), Foot care, Leisure activities, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health
PO Box 383, Croydon, London CR9 2AW
0208 683 3311
Monday–Friday: 10am–6pm (office)
Monday–Sunday: 12am–2:30pm (helpline, 365 days a year)
Monday–Sunday: 7pm–9:30pm helpline, 365 days a year)
Helpline: 0808 802 9999 All woman independent organisation supporting women and girls aged 14+ who have been raped or sexually abused at any time in their lives and who live and/or work in south London. Face-to-face counselling in Croydon, Kingston, Bexley and Southwark, Freephone National Rape Crisis Helpline, advocacy for women/girls who have reported or are considering reporting to the police, and an outreach worker specialising in homelessness and prostitution.
Advocacy, Counselling, Outreach workers
245 Grays inn Road, London WC1X 8QY
020 7520 8660
Monday–Sunday: 9am–5pm (referral helpline - 020 7520 8660)
Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss the referral process, call 020 7520 8660.
Accommodation/housing advice, Art classes, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support
89 Heath Road, Twickenham, London TW1 4AW
0208 288 6506
Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence.
Accommodation/housing advice, Alcohol workers, Benefits advice, Drugs workers, Outreach workers, Tenancy support