If you would like your service to be included, please download and complete an entry form.
London edition (PDF 472KB)
Scottish edition (PDF 476KB)
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by The Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know firstname.lastname@example.org at The Pavement!
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The Idea Store, Chrisp Street, 1 Vesey Path, East India Dock Road E14 6BT
020 7364 4332
Tuesday: 6pm–8pm (appointments only)
Covers debt, employment, housing, benefits etc. Initial advice, written advice and form-filling. For residents of Tower Hamlets. More info from the website.
Accommodation/housing advice, Benefits advice, Debt advice, Legal advice, Tenancy support
21 Deptford Broadway, London SE8 4PA
020 8695 5797
3 January to 14 March
Wednesday: 9am–12am (drug & alcohol worker)
Monday: 9am–12am (mental health professionals)
Monday–Friday: 9am–12am (9–10.30am for rough sleepers only)
Tuesday: 9am–12am (Samaritans)
Thursday: 9am–12am (NHS nurse)
Warm and welcoming environment to anyone who is homeless. Learn new skills, find work and housing and reconnect to family and friends. Open-access sessions where people can access specialist advice on housing and benefits. Learning and activities programme and specialist healthcare services. Winter shelter referrals via agencies of the 999 Club Gateway Centre. 21+, dry, 30 spaces.
Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Bathroom/showers, Benefits advice, Careers advice, Drugs workers, Education/training, Ex-offenders, Foot care, Internet access, Laundry, Legal advice, Medical/health, Mental health, Tenancy support
13 Shrubbery Road, London SW16 2AS
020 8696 0023
Advice, help and referral for Asian women and children, and single women fleeing domestic violence. English, Urdu, Punjabi, Gujarati, Hindi and Bengali. Call for an appointment.
Accommodation/housing advice, Advocacy, Legal advice, Outreach worker links
0207 275 7768
Monday–Friday: 9am–4pm (helpline)
Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English.
Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Drugs workers, Legal advice, Outreach worker links
PO Box 34727, London N7 8YQ
0800 316 1770 (free phone)
Monday–Friday: 9am–5:30pm (office hours)
Monday & Wednesday: 12am–3pm (under 14 drop-in)
Monday & Wednesday: 2pm–5pm (over 14s drop-in)
For girls and young women (11-18) who are involved in or at risk of being sexually exploited in Hackney, Haringey, Islington and Camden. Call 020 7700 2253 for further information or to discuss a referral.
Advocacy, Alcohol workers, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Outreach workers
University House, 104 Roman Road, London E2 0RN
020 8980 4205
Tuesday & Wednesday: 5:30pm–7pm (drop-in)
Monday, Wednesday, Saturday: 10am–12am (drop-in)
Thursday: 6:30pm–8pm (drop-in)
Please arrive early. Covers employment and debt. More information from the website.
Benefits advice, Debt advice, Legal advice
1 Rushworth Street, London SE1 0RB
020 7928 9521
Covers housing and debt. Initial and written advice. Appointments only. Southwark residents only.
Accommodation/housing advice, Debt advice, Legal advice
167 Railton Road, London SE24 OLU
020 7733 7554
Monday–Thursday: 10am–12:15am (welfare/benefits)
Tuesday: 10am–12:15am (housing)
Thursday: 5:30pm–6:30pm (housing)
Wednesday: 10am–12:15am (debt)
Tuesday: 10am–12:15am (employment)
Thursday: 5:30pm–6:30pm (employment)
Specialist advice on welfare benefits, housing, employment and debt. Website has good info on homeless health services. All advice sessions are on a first come, first served basis.
Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Education/training, Legal advice
0300 999 5428/0800 999 5428
Tuesday & Wednesday: 10am–5pm
Monday & Thursday: 10am–8pm
Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic violence. 0300 numbers are billed as 01 and 02 landline numbers and are usually included in contract and package minutes; 0800 numbers are free from landlines and include in some mobile provider inclusive minutes. Also offer online chat via the website.
Accommodation/housing advice, Advocacy, Counselling, Legal advice, Medical/health
141a Robert Street, London NW1 3QT
03444 889 626
Covers immigration and nationality and employment.
363 Ripple Road, Barking, London IG11 9PN
0203 249 1177
Monday–Friday: 9:30am–11:30am (free legal helpline - 020 3249 1179)
Wednesday: 6pm–8pm (alt. weeks)
Free legal advice clinic on housing, homelessness, immigration etc. Freephone: 0800 050 9730.
184 Royal College Street, Camden Town, London NW1 9NN
020 7485 2722
Monday & Thursday: 9:30am–8pm
Tuesday, Wednesday, Friday: 9:30am–5pm
Flexible, confidential treatment and support for adults in Camden with substance use issues. Drop in, phone or email email@example.com for an appointment.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Drugs workers, Legal advice, Medical/health, Mental health, Needle exchange, Outreach worker links
Round Chapel Old School Rooms, Powerscroft Road, London E5 0PU
Wednesday: 12:30am–3:30pm (Job Club)
Contact: firstname.lastname@example.org. Friendly and non-judgemental support for the more marginalised members of the community to access more services in the borough, particularly in relation to housing, benefits, JobCentre Plus, as well as health- and family-related issues. The Job Club is for anyone wanting support with maintaining their benefits, using the drop-in's computers with support to access Universal Job Match, write a CV and apply for jobs.
Benefits advice, Careers advice, Ex-offenders, Food (free), Legal advice, Mental health, Outreach worker links
Spencer House, 29 Grove Hill Road, Harrow-On-The-Hill, HA1 3BN, London
020 7923 4020
Free advice to homeless people regarding homelessness decisions. Use the branch locator to find your nearest branch.
Room 18, The Polish Centre, 238–246 King Street, London W6 9LP
020 8741 1288
Monday–Friday: 9:30am–4:30pm (advice line)
Free, independent and impartial advice and casework to Eastern European migrants: homelessness prevention (Advice Line 0800 121 4226) and casework, employment rights campaign, outreach to elderly Eastern Europeans. West London boroughs only. Services in English and Polish; language support in Romanian, Bulgarian, Lithuanian and Hungarian with some notice. Appointments only - please ring first.
Accommodation/housing advice, Advocacy, Legal advice, Outreach workers
c/o Enfield Foyer, 279–281 Fore Street, Edmonton, London N9 0PD
0203 232 2135
Wednesday: 6pm–8pm (drop-in)
Initial legal advice, form-filling and guidance. Covers asylum, children, landlord & tenant issues, employment, debt, domestic violence, immigration, housing etc. Please arrive early.
Debt advice, Legal advice
The Holloway Neighbourhood Group (NHG), 84 Mayton Street, London N7 6QT
020 7700 7995
Advice, information, support, advocacy and referral: education, training, employment/business start-ups, welfare rights, housing, immigration, health and culturally-based counselling etc.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Education/training, Legal advice, Outreach worker links
7–11 St Thoms’s Rd, London N4 2QH
020 7424 5252
Monday, Tuesday, Friday: 10:30am–1pm (women's group)
Monday & Wednesday: 5pm–7pm (karate for kids)
Thursday: 6pm–8pm (soup run - 7pm–9pm in summer)
Friday: 4pm–7pm (youth club for boys)
Saturday: 3pm–5pm (youth club for girls)
Saturday & Sunday: 10am–5pm (community meetings all day)
Registered charity serving the local Muslim community and the wider society in Islington and surrounding N London boroughs. Community centre which works with everyone to promote dialogue and understanding in our multicultural society.
Counselling, Education/training, Legal advice, Leisure activities
Woolwich Common Community Centre, Leslie Smith Square, London SE18 4DW
Drop-in advice centre offering free immigration, housing and domestic violence advice and a hot meal to vulnerable migrants in Greenwich and neighbouring boroughs.
Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free
St Mary's New Church Rooms, Spenley Walk, Stoke Newington Church Street, London N16 9ES
Free advice and support for refugees and migrants. Free immigration advice. First 40 visitors only; arrive early with documents or paperwork.
Accommodation/housing advice, Advocacy, Legal advice
Unit C, Norland House, 9 Queensdale Cescent, London W11 4TL
0845 145 1312
Monday–Friday: 10am–5pm (Thursday phone only)
Advice and information for the Iraqi and Arab communities. Support and guidance for children and young people. Day centres for older people. Bilingual newsletter. Cultural and social activities.
Accommodation/housing advice, Benefits advice, Legal advice, Leisure activities, Medical/health
Room 59, Kenry House, Kingston Law School, Kingston Hill, Kingston Upon Thames, London KT2 7LB
020 8417 5923
Written advice and form-filling. Limited service outside term-time. Appointment only.
Accommodation/housing advice, Legal advice
Community Pl, 806 High Rd, Leyton, London E10 6AE
020 8558 1986
Refuge accommodation, advice and support for Asian women experiencing domestic violence. Help with benefits, legal issues, housing, health and training. Works with women with children from the Indian sub-continent, and from Turkey, Iran, Morocco, Malaysia etc. Outreach and resettlement services, including outreach for children. Drop in or phone.
Accommodation/housing advice, Advocacy, Benefits advice, Education/training, Legal advice
Angel Alley, 84b Whitechapel High St, London E1 7QX
A coalition of local community activists and individuals working in advice, mainly in Hackney. Please phone the LCAP mobile or email londoncoalitionagainstpoverty AT gmail DOT com.
Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Legal advice
10 Great Turnstile, London WC1V 7JU
020 7831 7079; 020 7269 0292
020 7831 7079 (housing & welfare benefit) 020 7269 0292 (debt) Housing Advice for people on low income/benefit (call in for assessment); Welfare Benefits for people who live, study or work in Camden; Debt – must have at least 1 debt but anyone qualifies from any London borough (work, live or study); Free pro-bono legal advise sessions – call for assessment or see website.
Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Legal advice