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Poor service at Centrepoint hostel

October 7th 2011


Homeless charity Centrepoint’s Greek Street hostel, in the centre of London’s Soho, had interruptions to its hot water supply early this year, and hasn’t had a lift in the four-floor hostel since November last year.

The failings at this hostel came to light when readers contacted The Pavement to criticise the high-profile charity, which has HRH Prince William as its patron.

Although making a complaint about the facilities at the hostel, the first reader to contact us did add that “the staff are amazing at their job and deserve much more praise then they get.” Readers’ grievances are with Centrepoint’s facilities, rather than its personnel.

Responding to lack of hot water, a Centrepoint spokesman told us: “Earlier in the year, it experienced difficulty with its boilers. The hot water was off for one week, then intermittent for three more weeks. Young people [the hostel is short-stay for 16-25-year-olds] were offered compensation for this period and encouraged to use showers in our Berwick Street service, which is a five-minute walk away.”

Regarding the lack of a lift in this property, the spokesman added “the lift at Greek Street has been out of service since November last year. There have been issues in getting it fixed, but we are confident it will be done soon as the parts have now been sourced and delivered.

“Centrepoint Greek Street does not accept referrals for anyone with a disability or mobility problems as there is no disabled access to the building. If we have concerns about a referred young person’s ability to move about the building, we would signpost them to another hostel.”


October 2011



A portrait of a Very Big Issue

Supporting those who need it most

Can you stop to make a difference?

SIFA to celebrate new home

Wolverhampton visionary in the US

Mapping DZs

Carrying a torch

Drugs and hostels

Homeless people victims of slave trade

Men caught napping in coffins

Suspected meth factory in hostel

Guide in New York

New design keeps street sleepers warm

Rough sleepers mugged

Brighton re-count reveals rising number of rough sleepers

Dawn sweeps tackle street sleepers

Poor service at Centrepoint hostel

Scotland celebrates World Cup win

Here’s a pledge we made earlier

Scottish charity launches suicide prevention plan

Homeless hostel - owned by billionaires - closes

Street Shield 24: Street Shield and Popstar are at a soup run


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