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NSNO expands into west London

 
July 17th 2012
 

 

The No Second Night Out scheme has opened a shiny new hub in west London, building on the success of its Islington 'super hub' which opened in April last year.

While the west hub reflects its northern sibling in many ways, some lessons have been learned and some changes made, explained Petra Salva, NSNO Director in London.

Essentially, the No Second Night Out scheme aims to prevent 'new' rough sleepers being forced to stay on the streets. People are referred to the hub by outreach teams or via a dedicated phone line, where the NSNO then tries to get them into accommodation or 'reconnect' them with their home area.

Each hub has a maximum capacity of 25, with rough sleepers usually spending up the three days at either the St Mungo’s building in north London or the new building, hosted by Broadway 65.

However, new 'staging post' accommodation has been set up to allow some people to stay longer if necessary, explained Salva.

"We also discovered that some vulnerable women - vulnerable people, in fact - needed a separate area where they could feel more comfortable," she added.

But aside from some operational changes (and better facilities, with more showers and toilets), the new west London hub largely remains true to the old NSNO format, which Salva says has proven a success.

"In the first year of operations, we saw 1,402 rough sleepers go through the hub," explained Salva, "with a 60 per cent success rate - which means they have sustained their reconnection plan.

"However, we know for sure that 18 per cent have been seen rough sleeping again."

But she added that the number of referrals has recently taken a sudden spike. Last year saw a steady flow of four to five people arriving at the hub each day, "but the last couple of weeks has seen this increase three-fold," said Salva, who is investigating the possible reasons behind the jump in numbers. "We are still reaching our targets but it's a challenge."

Last September, Salva admitted the hub had been struggling to follow up on  roughsleepers who had been rehoused. "We now have someone dedicated to following up on referrals but there are still problems," she conceded. "People don't always keep the same phone number or the same address - but we are getting better."

Salva called for fresh dialogue on dealing with the issue of homelessness. "Everything we do is to try to stop people going back to the street but there are always new things we can learn.

"Charities are doing a fantastic job, but some local authorites for example need to understand the NSNO better. Simply handing out our referral number instead of dealing with the issue isn't good enough. There needs to be more dialogue between everyone involved."

 
 
 

 

Contents

New arrivals hit the streets

Soup Run Forum

Web only: Emergency Islington shelter remains open during sub-zero temperatures

Chairman of the board

Rest in peace - in memory of lost friends

Prince poses

Starter pack boost

Wearing a jacket to beg?

Teens found guilty of killing Ralph Millward

The Passage withdraws service "as a last resort"

New learning centre for Glasgow

iHobo game causes controversy

Auckland extends ban on rough sleepers

Homeless interrogation

Affordable housing development opens in Edinburgh

Who decides?

Credit unions

New counts are optional

Nobby on stage

I will never forget you, my people

London homeless services in limbo over ?Ǭ£3.28m cuts

Disused night shelter re-opened for winter months

Coventry Cyrenians forced to cut services

London hub success for new rough sleepers

Crisis Skylight in Birmingham - a year on

Residents look ahead to staff upheaval

Midland Heart report

Labour call for hefty council tax levy on empty homes

Stik pic for the American Church

Lottery grant means new opportunities

Mungo?¢‚Ǩ‚Ñ¢s launches women?¢‚Ǩ‚Ñ¢s campaign

Homeless people forced into slavery

Homeless couple marry in Australia

Number of homeless in Southend underestimated

Basic banking for all

NSNO expands into west London

Scottish homeless applications drop by 19 per cent

Miami cannibal

Invisible People film UK homeless

The demilitarised zone in North America’s drug war

2012 - the year of the right to permanent accommodation in Scotland?

Crisis at Christmas

The Pavement is recruiting

Rough sleeper donates $250 to charity

Food voucher scheme scrapped

Commemorating friends and companions

Human rights for all

First person: Gemskii on regaining control of her life

The shades come off

Upfront: spikes

Comment: Spikes are the least of your worries

Opinion: All up in smoke?

Heartbreak Hotel, episode 4.

The Pied Piper of Housing

March for the Homeless

Being homeless doesn't mean you can't vote on May 7

The vulnerability ruling

The Queen’s speech

Criminalising homelessness

116-bed hostel for young homeless to close in Southwark

Sponsor a bed and rebuild a life

Hipsters neutralise anti-homeless spikes

What the Brexit will happen now?

Anti-homelessness protesters threatened with eviction, jail by Manchester city council

Showing our impact

Rebirth

The birth of the North Gower Action Group

A pianist, an artist, a dog called George and a new homeless app

Living water

Midwinter blues?

Councils back change in law to tackle rising homelessness

Having problems with your JSA?

Mayoral hustings on homelessness

Skippering

A major step in reducing homelessness?

Liverpool Police homeless curb beggars belief

Charity begins at home?

Legal aid charade

Surviving the streets – by those who've done it

Stop the scandal

Glasgow homeless services at risk

Bill gives councils legal duty to stop homelessness

Homeless Grenfell survivors afraid of deportation

 

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