Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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NEWway Project (Newham)

Bonny Downs Baptist Church, Darwell Close

E6 6BT

Phone: 07490983777

01 October to 30 April
Monday-Sunday: 7:30pm-8:30am

Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm.

Accommodation/housing advice, Advocacy, Alcohol workers, Debt advice, Drugs workers, Food (free), Laundry, Tenancy support, Benefits advice, Clothing store, Careers advice, Medical/health, Bathroom/showers, Internet access, Dentist, Counselling, Education/training, Outreach worker links

Positive East

159 Mile End Road, Stepney

E1 4AQ

Phone: 020 7791 2855

Monday-Friday: 10:30am-5pm

Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic.

Mental health, Advocacy, Benefits advice, Careers advice, Counselling, Food, Internet access, Medical/health, Outreach workers, Sexual health

Providence Row

The Dellow Centre, 82 Wentworth Street

E1 7SA

Phone: 020 7375 0020

Monday-Friday: 9am-3:30pm (needle exchange - closed 12.30–1.30pm)
Monday: 10am-11:30am (men's group)
Monday: 2pm-3pm (yoga)
Tuesday: 9:30am-12:30pm (homeopathy)
Tuesday: 11:30am-12:30pm (relaxation skills)
Tuesday: 2pm-3:30pm (women's group)
Wednesday: 11:30am-1pm (peer support, addictions)
Thursday: 11am-1pm (art & wellbeing)
Friday: 10am-11:30am (Breaking Free Online- computer assisted therapy)
Friday: 10am-11:30am (self-harming support group)
Monday: 1:30pm-3:30pm (mental health drop-in)

Helps people of all backgrounds to an independent and fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Download the timetable for their learning and wellbeing programme (https://bit.ly/2FXNYor). Most of their facilities are step-free. Services in Romanian and Polish.

Mental health, Art classes, Benefits advice, Bathroom/showers, Careers advice, Counselling, Drugs workers, Education/training, Food (free), Food, Internet access, Needle exchange

Royal Connections

The Hub Studios, 90 Monier Road (off Wick Lane), Bow

E3 2ND

Phone: 0300 111 1111

Sunday: 4pm-6pm (hot meal on 4th Sunday of the month)

Christian charity dedicated to helping people who need help. Works with other local organisations.

Accommodation/housing advice, Barber, Careers advice, Dentist, Education/training, Food (free), Medical/health, Legal advice

SHP

245 Gray's Inn Road

WC1X 8QY

Phone: 0204 509 8300

Monday-Sunday: 9am-5pm

Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss referral, call 020 7520 8660.

Accommodation/housing advice, Art classes, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support

St Christopher's Fellowship (for children)

1 Putney High Street

SW15 1SZ

Phone: 0208 780 7800

The UK's only refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Education/training, Internet access, Legal advice

St Giles' Trust

Georgian House, 64-68 Camberwell Church Street

SE5 8JB

Phone: 0207 708 8000

Monday-Thursday: 9:30am-12:30pm

Supports ex-offenders.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Education/training, Internet access, Outreach worker links

St Mungo's Broadway (Brent Probation Housing Advice and Floating Support)

Phone: 0207 483 2892

For offenders in the Borough of Brent aged 18+. Works with offenders with complex needs to prevent homelessness and re-offending.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice

Stoll

446 Fulham Road

SW6 1DT

Phone: 020 7385 2110

Monday-Friday: 8am-8pm (closed 12.30–1.30)
Saturday & Sunday: 8am-5pm

Stoll is the leading provider of supported housing for ex-servicemen and women. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Music/drama, Outreach workers, Tenancy support

Thames Reach (Employment Academy)

29 Peckham Road

SE5 8UA

Phone: 020 7702 4260

Monday-Friday: 9am-4pm

Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Phone or email enquiries@thamesreach.org.uk for more info.

Mental health, Accommodation/housing advice, Careers advice, Education/training, Internet access, Outreach worker links, Outreach workers, Tenancy support

The Big Issue

222 Seven Sisters Road

N4 3NX

Phone: 020 7526 3200

Monday: 6am-4:30pm
Tuesday-Friday: 9am-4:30pm

Earn income by selling a quality magazine. The Foundation provides jobs, education and training. Other editions: bigissuescotland.com; bigissuesouthwest.co.uk; (Wales) bigissuecymru.co.uk; bigissueinthenorth.com.

Education/training, Careers advice

The Connection at St Martin in the Fields

12 Adelaide Street

WC2N 4HW

Phone: 020 7766 5544

Monday, Tuesday, Thursday, Friday: 9am-1pm
Wednesday: 9am-12:30pm
Saturday: 9am-1pm (invite only)

Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+. Visit website to see their wide range of services.

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Drugs workers, Education/training, Food, Foot care, Internet access, Medical/health, Music/drama, Outreach workers, Step-free

The Passage

St Vincent's Centre, Carlisle Place

SW1P 1NL

Phone: 020 7592 1850

Monday-Friday: 9am-3:30pm (for rough sleepers)
Monday-Friday: 12pm-2pm (lunch)
Monday-Friday: 2pm-6pm (appointments)
Monday-Friday: 4:30pm-6pm (verified rough sleepers)
Saturday & Sunday: 9am-12pm

Opening hours: Monday – Friday 9 a.m. until 3:30 p.m. Closed between 12 and 1pm for essential cleaning. For people aged 25+.

Mental health, Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Clothing store, Drugs workers, Education/training, Food, Foot care, Internet access, Medical/health, Tenancy support

The Vision Organisation UK

St Silas Community Hall, Penton Street

N1 9UL

Phone: 07405200064

Wednesday: 7pm-8pm (Lincoln's Inn Fields: food, drink, personal hygiene goods and offering help)
Thursday: 7pm-9pm (drop-in: 3-course meal, clothes, books)

Barber, Careers advice, Clothing store, Food (free)

The Youth Hub

Postal address only: 7, 35-37 Ludgate Hill

EC4M 7JN

Phone: 0203 283 8616

Monday-Friday: 9am-5pm

Central hub connecting teens, young adults, employers, training providers and charities to each other. Their aim is to reduce poverty and increase employment across the UK. Please contact 0203 283 8616.

Careers advice, Education/training

TREM (Place of Our Sanctuary)

84 Lillie Road, Fulham

SW6 1TL

Phone: 0207 381 5366

Saturday: 2pm-4:30pm (1st Saturday of month)

Delicious hot food indoors ? friendly, welcoming, warm people, always willing to help. During the winter months, please ring to find out if there are extra services.

Careers advice, Food (free)

Trinity Homeless Projects

Bay Lodge, 36 Harefield Road, Uxbridge

UB8 1PH

Phone: 020 8797 9500

Monday-Friday: 8:30am-5pm

Works to transform the lives of people suffering the effects of homelessness and exclusion in Hillingdon and Hounslow. Provides supported housing; opportunities for learning, training and qualifications; and opportunities to secure a living wage. Literacy and numeracy programmes.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Education/training, Tenancy support

U-Turn Recovery Project

299 Brockley Road

SE4 2SA

Phone: 020 8694 6125

Friendly residential recovery centre. Complete the self-referral form on the website or ask your key worker to help you, and they'll get back to you. As well as a seven-step recovery programme, they have cooking lessons, gym visits, sports afternoons, and help with your CV. One-to-one and group sessions, and support to move on to independent living.

Alcohol workers, Drugs workers, Careers advice, Leisure facilities, Accommodation/housing advice, Bathroom/showers

Upper Room (St Saviour's)

St Saviour's Church, Cobbold Road

W12 9LN

Phone: 020 8740 5688

Monday & Tuesday: 12pm-5pm (job club)
Monday-Friday: 5:30pm-6:45pm (free food)
Friday: 10am-5pm (counselling for English and Polish speakers by appointment)

Provides a broad range of services for the homeless, vulnerable and excluded of west London. UR4Jobs is a drop-in project for A10 nationals and offers support in Polish, English, Romanian and Russian.

Careers advice, Clothing store, Education/training, Food (free), Internet access, Outreach worker links

Veterans Aid

40 Buckingham Palace Road, Victoria

SW1W 0RE

Phone: 020 7828 2468

Monday-Thursday: 8:30am-3:30pm (helpline)
Friday: 8:30am-1:30pm

Free helpline: 0800 012 68 67. On your first visit, staff will assess your problems so the right specialist help can be arranged.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Outreach worker links, Outreach workers, Legal advice

Foyer Federation

Phone: 020 7430 2212

Provides more than 10,000 homeless 16-25-year-olds with accommodation, training, job search, support and motivation.

Accommodation/housing advice, Advocacy, Careers advice, Counselling, Education/training, Ex-offenders

Royal British Legion

Phone: 0808 802 8080

Monday-Sunday: 8am-8pm (contact centres)

Delivers information, advice and support to members of the British armed forces, reservists, veterans and their families across the UK. Visit one of their centres, call (free from UK landlines and main mobile networks) or use their online resources to find out more.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support

The Mix

Phone: 0808 808 4994

Monday-Sunday: 11am-11pm (helpline & webchat)

Free connections to local and national services and sources of help for young people. Phone, text (80849) or email via the website.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Legal advice

YMCA

Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Education/training, Medical/health, Mental health, Counselling, Alcohol workers, Drugs workers

Apex Scotland

9 Great Stuart Street, Edinburgh

EH3 7TP

Phone: 0131 220 0130

For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. Their services will help clients to, for instance, move onto employment, training or further education. To find your local office, please click the link to visit the website. Head office is not step-free, but some local officers are - ring to check.

Accommodation/housing advice, Benefits advice, Careers advice, Education/training, Internet access