Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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The Connection at St Martin in the Fields

12 Adelaide Street

WC2N 4HW

Phone: 020 7766 5544

Monday, Tuesday, Thursday, Friday: 9am-1pm
Wednesday: 9am-12:30pm
Saturday: 9am-1pm (invite only)

Day and night centre, outreach for rough sleepers, skills training and career advice, activity programmes and specialist support for complex needs. For people aged 16+. Visit website to see their wide range of services.

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Drugs workers, Education/training, Food, Foot care, Internet access, Medical/health, Music/drama, Outreach workers, Step-free

The Doctor Hickey Surgery

Cardinal Hume Centre, 3 Arneway Street, Horseferry Road

SW1P 2BG

Phone: 020 7222 8593

Monday-Friday: 10am-12:30pm
Monday, Tuesday, Thursday, Friday: 2pm-4pm

Wide range of medical and mental health services for people who are roofless, in hotels and hostels, squats and refuges, as well as shelters. In a serious emergency out of hours, phone 999.

Mental health, Alcohol workers, Counselling, Drugs workers, Foot care, Medical/health, Sexual health

The Greenhouse

19 Tudor Road

E9 7SN

Phone: 020 8510 4490

Monday, Wednesday, Friday: 10am-12:30pm (drop-in)
Thursday: 10am-1pm (drop-in for homeless E Europeans in Hackney)

Health services for men and women who are sleeping rough, have a drug or alcohol problem, poor mental health, or who are simply struggling to keep a roof over their head in Hackney. Medical services include registering with a doctor and TB screening. Specific advice for Eastern Europeans, including translation services. Step-free entrance, with a lift to access other floors.

Mental health, Accommodation/housing advice, Alcohol workers, Benefits advice, Debt advice, Drugs workers, Needle exchange, Outreach worker links, Legal advice, Step-free

The Harbour

Community Link Team, 245 Coldharbour Lane, Brixton

SW9 8RR

Phone: 0207 095 1980

Monday, Wednesday, Thursday, Friday: 9:30am-4:30pm
Tuesday: 9:30am-1pm

One-to-one and group recovery support. Yoga/mindfulness, complementary therapies and support to access psychological services. Training, employment support. Cafe-style drop-in.

Tenancy support, Outreach worker links, Drugs workers, Alcohol workers, Leisure facilities, Education/training, Internet access, Counselling, Benefits advice

The Nehemiah Project

47 Tooting Bec Gardens, Streatham

SW16 1RF

Phone: 020 8773 7417

Monday-Friday: 9am-5pm

Nehemiah runs a residential recovery programme for men with a history of addiction; it is abstinence-based and the three-month therapeutic course is compulsory. Enquiries 020 8773 7417, option 1, or email referrals@tnp.org.uk

Accommodation/housing advice, Alcohol workers, Counselling, Drugs workers, Education/training, Ex-offenders

The Passage

St Vincent's Centre, Carlisle Place

SW1P 1NL

Phone: 020 7592 1850

Monday-Friday: 9am-3:30pm (for rough sleepers)
Monday-Friday: 12pm-2pm (lunch)
Monday-Friday: 2pm-6pm (appointments)
Monday-Friday: 4:30pm-6pm (verified rough sleepers)
Saturday & Sunday: 9am-12pm

Opening hours: Monday – Friday 9 a.m. until 3:30 p.m. Closed between 12 and 1pm for essential cleaning. For people aged 25+.

Mental health, Accommodation/housing advice, Alcohol workers, Benefits advice, Careers advice, Clothing store, Drugs workers, Education/training, Food, Foot care, Internet access, Medical/health, Tenancy support

The Pilion Trust

60 Lough Rd , 39-41 North Road

N7 8FE

Phone: 020 7700 2498

Monday-Friday: 10am-5pm
Sunday: 2pm-5pm (outreach worker available at Margins, Union Chapel)

Works with people who have been affected by drugs, alcohol and mental health.

Mental health, Advocacy, Alcohol workers, Counselling, Drugs workers, Outreach worker links, Outreach workers

The Tab

Shoreditch Tabernacle Baptist Church, 3 Godfrey Place

E2 7NT

Phone: 020 7739 3076

Friday: 9am-12pm

Offers support and friendship to people experiencing homelessness, and alcohol and drug addiction.

Drugs workers, Food

Turning Point South Westminster Drug and Alcohol Service

32a Wardour Street, Soho

W1D 6QR

Phone: 020 7437 3523

Monday-Friday: 10am-5:30pm
Saturday & Sunday: 11am-4:30pm

Help for people who are experiencing problems with drug use. Complimentary therapies.

Mental health, Counselling, Drugs workers, Needle exchange, Outreach worker links

U-Turn Recovery Project

299 Brockley Road

SE4 2SA

Phone: 020 8694 6125

Friendly residential recovery centre. Complete the self-referral form on the website or ask your key worker to help you, and they'll get back to you. As well as a seven-step recovery programme, they have cooking lessons, gym visits, sports afternoons, and help with your CV. One-to-one and group sessions, and support to move on to independent living.

Alcohol workers, Drugs workers, Careers advice, Leisure facilities, Accommodation/housing advice, Bathroom/showers

Veterans Aid

40 Buckingham Palace Road, Victoria

SW1W 0RE

Phone: 020 7828 2468

Monday-Thursday: 8:30am-3:30pm (helpline)
Friday: 8:30am-1:30pm

Free helpline: 0800 012 68 67. On your first visit, staff will assess your problems so the right specialist help can be arranged.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Outreach worker links, Outreach workers, Legal advice

VoiceAbility

Phone: 01223 555800

Monday-Friday: 9am-5pm (offices and helplines)

UK-wide network of advocacy and service user involvement groups, which offer a services for those who have mental health needs, learning disabilities, dementia, autistic spectrum disorders, physical disabilities, sensory and communication impairments, substance misuse issues, acquired brain injury, a serious physical illness or a dual diagnosis. Check the website or phone to find your nearest branch.

Advocacy, Alcohol workers, Drugs workers

Wandsworth Community Drug and Alcohol Service (WCDAS)

St John's Therapy Centre, 162 St John's Hill, Battersea

SW11 1SW

Phone: 020 8812 4120

Monday, Tuesday, Thursday, Friday: 9am-4:30pm
Wednesday: 1pm-7pm

A consortium between SLaM NHS Foundation Trust, Addaction and St Mungo's which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues.

Mental health, Alcohol workers, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free

WDP - Westminster Drug Project

470-474 Harrow Road

W9 3RU

Phone: 020 7266 6200

Monday-Friday: 1pm-5pm (open access)

Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.

Accommodation/housing advice, Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Outreach workers

Whitechapel Mission

212 Whitechapel Road

E1 1BJ

Phone: 020 7247 8280

: 6am-11am The Mission daycentre. Free breakfast 8-10am.

The Mission daycentre is open Mon-Sun from 6am. Free breakfast 8-10am. We have take-away food parcels and clothing parcels. Men’s showers, 7am-10am Mon-Fri Men’s Clothing, 7am-10am Mon-Fri Women’s showers, 6am-10am Mon-Fri Advice centre, 8am-3pm Mon-Fri Computer suite, 8am-3pm Mon-Fri

Accommodation/housing advice, Alcohol workers, Barber, Benefits advice, Bathroom/showers, Bedding, Clothing store, Counselling, Debt advice, Drugs workers, Food, Internet access, Medical/health, Outreach worker links, Tenancy support

Anxiety UK

Phone: 03444 775 774 (infoline)

Monday-Friday: 9:30am-5:30pm

Advice and support people who suffer from anxiety. Phone the infoline or text 07537 416 905.

Mental health, Counselling, Drugs workers

Battle Against Tranquillisers

Phone: 0117 9663629

Monday-Friday: 10am-4pm (depending on staffing levels)
Monday, Wednesday, Friday: 5:30pm-7:30pm (depending on staffing levels))

Information, support and and help for people who are addicted to benzodiazepines, sleeping pills and drugs with similar effects. Calls to the helpline from a BT line cost 5p per minute on weekdays; calls from other service providers and mobiles may be more. You can also email support@bataid.org.

Advocacy, Counselling, Drugs workers

Forward Trust

Phone: 020 3981 5525

Empowers people to break the cycle of crime and addiction. Services are tailored to individuals' needs, strengths and motivations. Harm reduction, care and assessment, plus motivation, inspiration and support to transform your life.

Alcohol workers, Counselling, Drugs workers

Frank

Phone: 0300 123 6600

Monday-Sunday: 2pm-6pm (live chat)

Drug advice for young people. Web: www.talktofrank.com; SMS: 82111; email: frank@talktofrank.com.

Advocacy, Counselling, Drugs workers, Outreach worker links

Marijuana Anonymous UK

Phone: 0300 124 0373 (helpline)

Marijuana Anonymous follows the 12-step model of Alcoholics Anonymous. They have no opinion on issues of legalisation (or not) or on marijuana as a medicine. They are there to help those who have become addicted to or dependent upon marijuana, and who wish to recover from that condition. Helpline: 0300 124 0373; Email: helpline@marijuana-anonymous.org.uk; URL: www.marijuana-anonymous.org.uk

Counselling, Drugs workers

Nacro

Phone: 020 7840 1212

Tackles social exclusion and re-integrates offenders. Go to their online Resettlement Service Finder for info on housing, employment, substance misuse etc. Info and advice for ex-offenders, their families and people working with them: 020 7840 1212; helpline@nacro.org.uk.

Accommodation/housing advice, Advocacy, Counselling, Drugs workers, Education/training, Legal advice, Leisure facilities

Narcotics Anonymous

Phone: 0300 999 1212

Monday-Sunday: 10am-12am (helpline)

Fellowship of recovering addicts who help each other stay clean. Online meetings: Mondays, Wednesdays & Fridays in the online chatroom.

Advocacy, Counselling, Drugs workers, Medical/health

No Panic

Phone: 0844 967 4848

Monday-Friday: 10am-10pm

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Helpline: 0844 967 4848; youth helpline: 0330 606 1174; email: info@nopanic.org.uk.

Mental health, Advocacy, Counselling, Drugs workers, Outreach worker links

Re-Solv

30a High Street, Stone, Staffordshire ST15 8AW

Phone: 01785 810762

Monday-Friday: 10:30am-4pm (helpline - not public holidays)

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children. Phone or email (information@re-solv.org). Works closely with Solve It, who offer an online counselling service (01536 414690).

Advocacy, Counselling, Drugs workers, Outreach worker links

SMART RECOVERY

National

Monday-Friday: 9am-5pm (call-back service)

SMART Recovery is an international non-profit organization that provides assistance to individuals seeking abstinence from addiction. SMART stands for Self-Management and Recovery Training. The SMART approach is secular and science-based, using cognitive behavioral therapy and non-confrontational motivational methods. Online meeting at the times listed on their website. Use their call-back service between 9am – 5pm, leave your name and number and they'll return your call. Or request support by emailing your name & number to: support@smartrecovery.org.uk

Counselling, Drugs workers