Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services"
Assisted Homes CIC

453 High Road, Wood Green

N22 8JD

Phone: 0208 889 1119

Monday-Friday: 9am-5pm

Assisted Homes recognizes that people suffering from homelessness often need more than just a roof over their heads. The floating support provides a platform for the service users to make the transition to independent living as smoothly as possible.

Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support, Step-free

Caritas Anchor House

81 Barking Road, Canning Town

E16 4HB

Phone: 0207 476 6062

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk. Opening times: 24/7

Mental health, Accommodation/housing advice, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Music/drama, Step-free

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square

SE18 4DW

Phone: 07429031389

Tuesday: 10:30am-1:30pm

Drop-in centre for free immigration, housing & domestic violence advice, and a hot meal to migrants in Greenwich and neighbouring boroughs.

Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free

Haringey Recovery Service

590 Seven Sisters Road

N15 6HR

Phone: 020 8801 3999

Monday-Friday: 9:30am-5pm

Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development.

Advocacy, Alcohol workers, Art classes, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Internet access, Leisure facilities, Music/drama, Outreach worker links, Outreach workers, Sexual health, Tenancy support, Legal advice, Ex-offenders, Step-free

The Manna Centre

12 Melior Street

SE1 3QP

Phone: 020 7357 9363

Monday-Sunday: 10am-4pm

Open-access day centre open 7 days a week. Services include breakfast & lunch, showers and housing & welfare advice. All services are free. • Breakfast • Lunch • Housing & Welfare Advice – for an in-centre appointment, please speak to a member of staff • Washing Facilities – please ask for a towel • Change of clothing (2nd hand) – The clothing store will be open on a Monday & Wednesday. First 30 people with tickets will be seen, each day. • Housing & Welfare Telephone Helpline 020 7403 1931 - option 1 (Monday to Friday 10am – 1pm) • Mobile phone charging (Monday to Friday) – please ask a member of staff

Mental health, Accommodation/housing advice, Benefits advice, Bathroom/showers, Clothing store, Education/training, Food (free), Foot care, Medical/health, Tenancy support, Step-free

Wandsworth Community Drug and Alcohol Service (WCDAS)

St John's Therapy Centre, 162 St John's Hill, Battersea

SW11 1SW

Phone: 020 8812 4120

Monday, Tuesday, Thursday, Friday: 9am-4:30pm
Wednesday: 1pm-7pm

A consortium between SLaM NHS Foundation Trust, Addaction and St Mungo's which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues.

Mental health, Alcohol workers, Drugs workers, Education/training, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Step-free

AdvoCard

332 Leith Walk, Edinburgh

EH6 5BR

Phone: 0808 196 3525

Monday-Friday: 9am-5pm

All our services are still open to accept referrals for advocacy support. Independent individual and collective advocacy services for people with mental health problems in Edinburgh. Text: 07920 207 564

Mental health, Advocacy, Step-free

Crossreach Move On (Whiteinch)

0/5, 13 Victoria Park Drive South, Whiteinch, Glasgow

G14 9RN

Phone: 0141 959 5069

Monday-Friday: 8am-10pm (phone for referral only)
Saturday & Sunday: 9am-5pm

Temporary furnished accommodation and support to adults in recovery from substance misuse, who have achieved a period of stability through residential or community rehabilitation. Service is mainly for people living clean, but some methadone, etc, users who are stable will be considered.

Mental health, Accommodation/housing advice, Alcohol workers, Counselling, Drugs workers, Tenancy support, Step-free

Glasgow City Mission

20 Crimea Street, Glasgow

G2 8PW

Phone: 0141 221 2630

Monday-Friday: 10am-8pm Breakfast, lunch & dinner - see times for meals.

Open Monday – Friday Drop In: 10am – 4:30pm, 6 – 7:30pm Lunch: 1 – 3pm, Dinner: 6 – 7:30pm. Our Urban café is open for music lessons and college classes. We are also working with some guests to get them into employment. Our counselling service is operating in Crimea Street and some activities continue online. Nursery open.

Mental health, Accommodation/housing advice, Alcohol workers, Careers advice, Counselling, Drugs workers, Education/training, Food (free), Foot care, Internet access, Leisure facilities, Outreach worker links, Outreach workers, Tenancy support, Step-free, Ex-forces, Ex-offenders, Food, Medical/health, Advocacy

Glasgow Council on Alcohol

14 North Claremont St, Glasgow

G3 7LE

Phone: 0141 353 1800

Monday-Thursday: 9am-9pm
Friday: 9am-5pm
Saturday: 9am-1pm

GCA is an accredited counselling service and provides individual, free and confidential counselling for people experiencing alcohol-related difficulties and those affected by someone else's alcohol use. Drop in any time during opening hours. Freephone helpline: 0808 802 9000

Alcohol workers, Counselling, Outreach worker links, Step-free

Right There (formerly YPeople)

15 Dava Street, Govan, Glasgow

G51 2JA

Phone: 0141 565 1200

Monday-Friday: 9am-5pm

Right There walks alongside those who need support, to prevent them becoming homeless or separated from their loved ones. Rooted in the hearts of local communities across Scotland, our services help to: - Prevent homelessness through supportive and safe places to call home; - Help people become more independent with community-based support; - Improve people’s mental health and wellbeing through mentoring and counselling.

Mental health, Counselling, Step-free, Ex-offenders, Ex-forces, Art classes, Accommodation/housing advice

Rock Trust (West Lothian)

20 Grampian Court, Beveridge Square, Livingston

EH54 6QF

Phone: 01506 591 860

Monday-Friday: 9am-5pm (hotline)

Supported accommodation service by referral only. No drop-in service but call for information.

Accommodation/housing advice, Education/training, Step-free, Tenancy support

Shakti Women's Aid

Norton Park, 57 Albion Road, Edinburgh

EH7 5QY

Phone: 0131 475 2399

Monday, Wednesday, Thursday, Friday: 9:30am-4pm
Tuesday: 1pm-4pm

Support and information to Black Minority Ethnic women, children and young people experiencing and/or fleeing domestic abuse. 24hr domestic abuse helpline: 0800 027 1234

Advocacy, Outreach worker links, Step-free

Steps to Hope

Edinburgh

Phone: 07949 838666

Monday: 6pm-7pm Monday Munchies - St Columbus, 14 Johnston Terrace, E14 EH1
Tuesday & Friday: 5pm-5:30pm Catering van - Old St Pauls, 63 Jeffrey Street, Edinburgh, EH1 1DH
Sunday: 5pm-7pm Sunday Supper - St Cuthberts, 5 Lothian Rd, Edinburgh, EH1 2EP
Saturday: 10am-1pm Souper Saturday - Old St Pauls, 63 Jeffrey Street, Edinburgh, EH1 1DH

Steps to Hope SCIO is a non-profit charity dedicated to caring for the homeless and those suffering with addiction. Phone-line open all time.

Step-free, Food (free), Counselling, Alcohol workers, Outreach workers

Streetwork Crisis Centre

22 Holyrood Road, Edinburgh

EH8 8AF

Phone: 0131 557 6055

Monday-Friday: 7am-8pm (drop-in)
Saturday & Sunday: 9am-5pm (drop-in)

Helpline 24/7: 0808 178 2323. Open 365 days a year to support anyone in Edinburgh who does not have a safe place to sleep. Though their Holyrood Hub and helpline, they advise, refer and support people to access the services they need to resolve their situation.

Accommodation/housing advice, Benefits advice, Bathroom/showers, Careers advice, Debt advice, Internet access, Laundry, Luggage storage, Medical/health, Outreach worker links, Outreach workers, Step-free, Advocacy, Counselling, Food (free), Tenancy support

The Big Issue (Edinburgh)

31 Queensferry Street, Edinburgh

EH2 4QS

Phone: 0131 467 4701

Tuesday-Friday: 8am-3:30pm
Monday: 7:30am-3pm

Offers a self-employment opportunity to anyone who is facing poverty or homelessness. Staff may be on outreach but can be reached by phone.

Step-free

The Big Issue (Glasgow)

43 Bath Street, Glasgow

G2 1HW

Phone: 0141 553 0924

Tuesday-Friday: 8am-3:30pm
Monday: 7:30am-3pm

Offers a self-employment opportunity to anyone who is facing poverty or homelessness. Staff may be on outreach but can be reached by phone.

Step-free

Turning Point (Overdose Response)

80 Tradeston Street, Glasgow

G5 8BG

Phone: 0800 652 3757 (9am-5pm)

Monday-Sunday: 12am-12am (open 24 hours)

Drop-in, needle exchange, advice and assessment. Accommodation and support for people with addiction issues. 24-hour advice, support and assessment. Detox, GP clinics, residential unit, post- residential methadone clinic, abcess and ulcer clinic, well-woman clinic and much more. Also family support centre.

Alcohol workers, Counselling, Drugs workers, Leisure facilities, Medical/health, Needle exchange, Sexual health, Step-free

Turning Point Scotland (Alcohol & Drug recovery)

112 Commerce Street, Tradeston, Glasgow

G5 9NT

Phone: 0141 948 0092

Monday-Sunday: 12am-12am (24 hour needle exchange & accommodation)

Needle exchange & temp accommodation. 24 hour service for homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28–36 days.

Alcohol workers, Counselling, Drugs workers, Leisure facilities, Medical/health, Needle exchange, Step-free, Advocacy, Accommodation/housing advice, Foot care

Turning Point Scotland (North East Recovery Hub Edinburgh)

5 Links Place, Leith, Edinburgh

EH6 7EZ

Phone: 0800 652 3757

Monday & Friday: 9:15am-4:45pm
Wednesday: 11am-4:45pm
Tuesday & Thursday: 9:15am-7:45pm

Drop in open, but with limited service. Drop in to arrange further 1-to-1 support. Needle Exchange Mon – Fri at the times stated above. Range of addiction and recovery services open to men and women aged 16 and over who are aware they have a substance misuse problem and would like to start their recovery journey. Other services across Edinburgh available: call freephone number for information.

Alcohol workers, Art classes, Counselling, Drugs workers, Leisure facilities, Medical/health, Needle exchange, Sexual health, Step-free