LGBT Youth Scotland

Advice for LGBT youth in Scotland. Online chat and one-to-one support. CODES: C, SH

PopLaw Legal Advice Clinic

Tuesday: 6pm-8pm (appointments only); Covers debt, employment, housing, benefits etc. Initial advice, written advice and form-filling. For residents of Tower Hamlets. More info from the website. CODES: AH, BA, DA, TS, LA

722 Young People Service

Monday-Friday: 9am-5pm; For people aged 10-18 in Waltham Forest with drug- and alcohol-related issues. Evening appointments by request. CODES: AH, AD, BA, DW, NE, OL

Adfam

National charity working to improve life for families affected by drugs and alcohol. Useful resources, including a map of local support groups, on the website.

Advisory Service for Squatters

Monday-Friday: 2pm-6pm; Legal and practical advice to squatters and other homeless people. Please ring 020 3216 0099 or email advice@squatter.org.uk first. CODES: AH

Alone in London (Depaul)

Monday-Friday: 9am-5pm; Supports young people, 16-25-years-old, who are homeless or at risk of homelessness to develop the skills and resources they need to secure sustainable and safe accommodation and to fulfil their potential. Free housing advice, family mediation and counselling services for people aged 11 to 25 - you can refer yourself or get your key worker to do it. Call 0207 939 1220 in office hours. CODES: MH, AH, AD, CA, C, ET

Ashford Place

Monday-Thursday: 9:30am-5pm; Friday: 10:30am-5pm; Housing advice by appointment. Advice on housing benefit and support to negotiate new accommodation. CODES: MH, AH, A, BA, CA, CL, DA, ET, F, IT, MS, MD, OW, TS

Assisted Homes CIC

Monday-Friday: 9am-5pm; Assisted Homes recognizes that people suffering from homelessness often need more than just a roof over their heads. The floating support provides a platform for the service users to make the transition to independent living as smoothly as possible. CODES: AH, BA, DA, TS, SF

Aziziye Mosque

Monday-Sunday: 11am-11pm; Drop-in for advice and support on housing, family, substance use etc. Turkish & Arabic, interpreters available for other languages. CODES: AH, AD, BA, C

Barka UK (Reconnections Project)

Monday-Friday: 9am-4pm (helpline – Polish, Russian, Romanian and English); Offers Eastern European rough sleepers the opportunity to return home. Help with obtaining passports & transportation. Also information on employment, benefits, NI, the law, organisations supporting CEE migrants. Information on CEE Alcoholics Anonymous & Narcotics Anonymous groups. The helpline (0800 171 2926) is provided in Polish & English. CODES: AH, A, BA, CA, DW, OL, LA

Baron's Court Project

Monday-Wednesday: 2pm-5pm (drop-in, showers/laundry and café); Friday: 12pm-2pm (women's group); Friday: 2:30pm-5:30pm (Green Palm Club for isolated black and minority ethnic people); Thursday: 2pm-5pm (life skills); Tuesday & Thursday: 11am-1:30pm (advocacy); Friendly drop-in where people who are vulnerable through homelessness or mental health problems can socialise, find support and access services. One-to-one advice (Tue & Thu). CODES: AD, IT, LF

Be Enriched

Monday: 12:30pm-2:30pm Crossways Church, 18 Hampton St, SE1 6SN; Tuesday: 7pm-9pm London Cooking Project, 1 Ethelburga St, SW11 4AG; Friday: 12:30pm-2:30pm URC, Rookstone Rd, SW17 9NQ; Connecting people through community activities and cultivating respect over a bite. Free or pay-as-you-can community meals three days a week in S London. Volunteering or training opportunities through cooking lessons. CODES: FF, F

Bench Outreach

Thursday: 1pm-4pm (SHE); SHE (Support, Help, Empowerment) is a weekly drop-in session offering advice to homeless and vulnerable women in a safe, female-only space. CODES: AH, BA, FF, LF, OL, TS

Bethnal Green Legal Advice Clinic

Monday & Wednesday: 10am-12pm (drop-in) ; Tuesday & Wednesday: 5:30pm-7pm (drop-in); Thursday: 6:30pm-8pm (drop-in); Please arrive early. Covers employment and debt. More information from the website. CODES: BA, DA, LA

Blackfriars Settlement Clinic

Wednesday: 6:30pm-8pm; Housing and debt, initial & written advice for Southwark residents. CODES: AH, DA, LA

Bringing Unity Back Into the Community (BUBIC)

Community organisation set up by ex-drug users who work with drug users, ex-drug users, their family and friends in Haringey. Support for any kind of drug use, with a focus on helping crack users become free of addiction. Community cafe and regular events. Self- or agency-referral. One-to-one and peer support. Youth project. Referrals where required. Call for details. CODES: OL, DW, F, AD

Brixton Advice Centre

Monday-Thursday: 10am-3pm (call into reception); Advice on benefits, housing, employment & debt (first-come, first-served). Online info on health services. CODES: AH, AD, BA, DA, ET, LA

C4WS Homeless Project Night Shelter

06 November to 02 April
Monday-Sunday: 7:30pm-8:45am; Rolling winter night shelter. Bed spaces for 16 guests, with separate sleeping areas for men and women. Referrals from Camden agencies with whom C4WS have a Service Level Agreement including London Jesus Centre and the Irish Centre - no self-referral. CODES: AH, BA, CA, ET, FF, OL, LF

Camden C.A.B. Service Legal Advice

Monday-Friday: 10am-4pm (advice line); Covers immigration, nationality & employment CODES: LA

Cardinal Hume Centre

Monday-Thursday: 9:30am-3:30pm; Friday: 12:30pm-3:30pm; No walk-ins but appointments offered Monday-Thursday: 9:30am-3:30pm Enables people to gain the skills they need to overcome poverty and homelessness. Works with homeless young people, badly-housed families and others in need. Spanish (Wed) and Arabic (Friday) speakers by appointment. For the advice team, call: 020 7227 1673. For family services and learning services hours, call 020 7222 1602. CODES: AH, AD, BA, CA, C, DA, ET, IT, MS, TS

CARIS Islington Churches Cold Weather Shelter

Free night shelter, food, showers and a safe place to sleep. Phone after completing and emailing a 1-page registration form to info@carisislington.org. 15 guests; 18+, dry. Opens in January; dates and times to be confirmed. CODES: AD, BS, BE, CL, FF, F, IT, L, OL

Caritas Anchor House

For people affected by homelessness, drug & alcohol misuse, mental health, domestic abuse & offending. Accommodation and varied services. Email info@caritasanchorhouse.org.uk. Opening times: 24/7 CODES: MH, AH, A, AC, BA, CA, C, DA, DW, ET, IT, MD, SF

Caveat Solicitors

Monday-Friday: 9:30am-11:30am (free legal helpline - 020 3249 1975); Free legal advice on housing, homelessness, immigration etc. Contact them or email on helpline@caveatsolicitors.com Free helpline is 020 3249 1975 CODES: LA

CAYSH

Monday-Friday: 10am-5pm (under 21s) ; Monday-Friday: 9:30am-4:45pm (22+, Taberner House); Advice service for people aged 14-25 (including housing advice) at the Turnaround Centre - no appointment necessary. If you are 22 or older, visit Taberner House. CODES: AH, AD, C

Centre 70 Pro Bono Clinic

Monday: 7pm-9pm (legal advice - appointment only); Monday, Tuesday, Thursday, Friday: 10am-4pm (advice drop-in - closed 1-2pm. Phone 020 8670 0070 to arrange to see an advisor); Wednesday: 2pm-4pm (advice drop-in. Phone 020 8670 0070 to arrange to see an advisor); Initial legal advice, written advice and form-filling covering the areas of debt, employment, housing etc. The Centre also provides low-cost counselling and a range of other services. CODES: AH, DA, C

Centrepoint

A Freephone helpline available providing housing advice plus advice via email and live chat (website) for young people 25 and under across England. We are open Monday to Friday 9am – 5pm Unfortunately, we don’t have direct access to accommodation. But we can explain to young people what their housing rights are, signpost them to services in their area that can support them and help them develop a plan of their next steps. CODES: AH, AD, A, C

Colchester Emergency Night Shelter

Monday-Saturday: 7:15pm-9am; Sunday: 12:30pm-9am; Temporary accommodation, respite & support for single homeless people 18+. Signposting, help with permanent accommodation, benefits & health. CODES: AH, BA, BS, BE, ET, F, IT, L, TS

Duncan Lewis Solicitors

Monday-Friday: 9:30am-5:30pm; Free advice on homelessness decisions. Use website to find nearest branch. CODES: LA

Ealing Churches Winter Night Shelter

25 November to 20 March
Monday-Sunday: 7:30pm-8:30am; Referral via St Mungo's outreach team, Streetlink (0300 500 0914), Acton Homeless Concern (020 8992 5768) or Ealing Soup Kitchen (020 8566 3507 x7). Ealing Foodbank (020 8840 9428). 14 bed spaces. No self-referral. We are a Night Shelter running through the winter months to provide a warm, safe place for people who find themselves homeless. CODES: AH, BA, OL, FF, DA, BE, L, BS

East European Advice Centre

Monday-Friday: 9:30am-4:30pm (advice line - 0800 121 4226); Free advice & casework to E European migrants in W London boroughs: homelessness prevention & casework, employment rights campaign, settled status. Services in English & Polish; & in Romanian, Bulgarian, Lithuanian & Hungarian with notice. Please ring first. CODES: AH, AD, OW, LA

Enfield and Haringey Homeless Respite, All People All Places

December to April
Monday-Sunday: 7:30pm-8am; Daytime casework (housing, benefits, health) and advocacy all year. From December to March, there is overnight respite offering evening meal, bed and breakfast, but it is recommended that you apply for a place before December to get on the list/waiting list: info@allpeopleallplaces.org. Email contact 7 days per week. Response often immediate, always same day and within 24 hours. Day centre operates 4 or 5 days per week. All enquiries by email: info@allpeopleallplaces.org. CODES: AD, A, AH, BS, BE, BA, DA, L, MD, TS

Enfield C.A.B.

Wednesday: 5:30pm-7pm (housing – fortnightly); Friday: 10:30am-3:30pm (housing – fortnightly); Friday: 10:30am-3:30pm (welfare rights – monthly); Phone to register and make an appointment for initial advice. Clinics cover employment, housing, welfare rights, immigration etc.

Equalities National Council

Monday-Friday: 10am-4pm; Equalities National Council primarily focuses on delivering expert advocacy and mentoring support for BME disabled people and their carers; and people suffering with long term impairments. Supports people with mental health difficulties, including ex-offenders, to access fair and equal services, across health, social care, employment, further education, mentoring, advocacy, welfare benefits, housing and immigration. CODES: MH, AD, BA, ET, MS

Eritrean Community in the UK

Monday-Friday: 9:30am-5:30pm; Advice, info, support, advocacy & referral: education, training, employment, welfare rights, housing, immigration, health, culturally-based counselling etc. CODES: AH, AD, BA, CA, C, DA, ET, OL, LA

Finsbury Park Mosque

Thursday: 6pm-8pm (soup run - 7pm–9pm in summer); Community centre that works with everyone to promote dialogue and understanding in our multicultural society. CODES: C, ET, LA, LF

Glass Door Homeless Charity

Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church); Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies); Wednesday & Friday: 9am-2pm (St Augustine's Church); Monday-Friday: 12pm-3pm (Ace of Clubs); Monday-Thursday: 9am-11am (Vineyard Community Centre); Tuesday: 12:30pm-3pm (The Yard, Putney); Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity. CODES: AH, BS, CA, CL, ET, FF, IT, TS, AD, BA

Greenlight Medical Van

Wednesday: 7:30pm-10pm (alt weeks, nr Tottenham Ct Rd station and NLAH, N16); Thursday: 7:30pm-10pm (outreach with Pilion Trust nr Old Street and Angel stations); Monday: 7pm-9:30pm (alt weeks The Upper Room, W12 and Streetlytes, W12); Sunday: 11:30am-4:30pm (nr Tottenham Court Rd station); Saturday: 9:30am-12:30pm (alt weeks, St Andrew’s, Fulham); Tuesday: 7pm-10pm (The Passage Hostel, then Buckingham Gate) ; Mobile, church-funded and volunteer-led project that offers wound care, blood pressure and heart rate checks etc, advice and signposting services to London's rough sleepers. CODES: AD, MS

Greenwich Migrant Hub

Tuesday: 10:30am-1:30pm; Drop-in centre for free immigration, housing & domestic violence advice, and a hot meal to migrants in Greenwich and neighbouring boroughs. CODES: AH, AD, BA, FF, LA, SF

Groundswell Homeless Health Peer Advocacy

Monday-Friday: 9am-5pm (appointments for peer support); Peer Advocates with personal experience of homelessness support homeless people to access healthcare. Peer advocates support clients with health/mental health appointments and with getting support from community mental health teams, social services, therapy-based services etc. Also support clients with a dual diagnosis of mental health and drug & alcohol issues. CODES: MH, AD, ET, OW

Hackney Migrant Centre

Wednesday: 10am-4pm; Free immigration advice & support for refugees & migrants. Arrive early with documents or paperwork (40 visitors only). info@hackneymigrantcentre.org.uk CODES: AH, AD, LA

Hammersmith & Fulham Community Law Centre

Monday-Friday: 10am-1pm; Monday-Friday: 2pm-5pm; Tuesday: 5pm-7pm (immigration & nationality - no appointment needed); Specialises in housing and homelessness, immigration and nationality problems etc for people who live or work in Hammersmith & Fulham. PLEASE phone first.

Haringey Citizens Advice Bureau

Monday & Friday: 10am-4pm (closed 1–2pm); Appointments are only made after assessment at the drop-ins. Immigration advice. No interpretation service.

Haringey Recovery Service

Monday-Friday: 9:30am-5pm; Works with individuals in recovery from drug & alcohol misuse. Holistic approach, with continued support, equipping people with the skill for self-development. CODES: AD, A, AC, BA, CA, C, DA, DW, ET, IT, LF, MD, OL, OW, SH, TS, LA, EO, SF

Herts Young Homeless (HYH)

Monday-Friday: 9am-5pm (appointments for advice); Aims to prevent homelessness, and support young people, those in crisis and individuals at risk of becoming homeless, mainly people 16-24. Mediation, education and other specialist prevention services, advice, support etc. 18+ Hub for housing, money and benefits advice. Nightstop for emergency short-term accommodation. Advice line: 0844 833 0933. CODES: AD, C, ET, BA, AH, TS

Hestia

Supports male and female victims of modern slavery to ensure their voices are heard and they get the support they need to rebuild their lives. Wide range of services - check the website for details. Supported housing for vulnerable young people. CODES: MH, AD, DW, A

Hillingdon Law Centre Legal Advice Clinic

Monday-Friday: 10am-5pm (appointments); Covers asylum, children, domestic violence, employment, family issues, housing, immigration and benefits. Written advice, casework, representation and initial advice. For more info, phone or visit the website.

Holy Trinity Brompton

Wednesday: 9am-12pm; Wed only: 9am–12:00pm. Glass Door casework support, Crosslight debt advice, computers/printers, clothing repairs and pastoral support. Appointment only - book on arrival. Breakfast & clothing available to those with an appointment with one of these services. CODES: MH, BA, CA, FF, F, IT, OL, OW, CL

Homeless Link

National membership charity for organisations working directly with homeless people in England. CODES: AH

HOPE Worldwide UK – ODAAT

One Day At A Time (ODAAT) is a quasi-residential men only (18+) rehab. 12 steps, counselling and psychotherapy are employed in a loving community to transform from chaos to constructive living. Services for people on the scheme include one to one counselling, yoga, community meetings, psychotherapy, relapse prevention and life skills, group therapy and aftercare, family contact and recreation. CODES: BA, CA, C, DA, DT, EF, EO, F, FF, IT, L, MH

Iraqi Community Association

Monday-Friday: 10am-5:30pm (Thursday phone only); Advice & info for Iraqi & Arab communities. Support & guidance for young people. Day centre for older people. Cultural & social activities. CODES: AH, BA, MS, LA, LF

John Fisher Free Legal Advice Clinic

Tuesday: 7pm-9pm (appointments only); Get initial assessment and make an appointment at the drop-in. Covers consumer, employment, family and housing issues. The Skype pro bono advice clinic offers free immigration and employment advice online.

Joint Council for the Welfare of Immigrants

Monday, Tuesday, Thursday: 10am-1pm; Advice & legal help. There may be charges. Ring first. If you have no documentation & would like free legal advice, phone the specialist irregular migrant helpline (020 7553 7470). CODES: AD, LA

Kingston University Community Legal Advice Clinic

Tuesday: 5pm-7pm; Written advice and form-filling. Limited service outside term-time. Appointment only. CODES: AH, LA

Kiran - Asian Women's Aid

Monday-Friday: 9am-5pm; Accommodation, advice & support for women from the Indian sub-continent (& from Turkey, Iran, Morocco, Malaysia etc) experiencing domestic violence. Help with benefits, legal issues, housing, health & training. Outreach and resettlement. Drop in, email (kiran.admin@kiranss.org.uk) or phone. CODES: AH, AD, BA, ET, LA

Lambeth Law Centre Legal Advice Clinic

Monday: 6:30pm-8pm (appointment only) ; Wednesday: 8:30pm-10:15pm (appointment only); Covers asylum, debt, employment, immigration, benefits etc. Initial advice and representation for people who work or live in Lambeth. Asylum advice available to residents of Greater London.

London Coalition Against Poverty

A coalition of community activists and individuals working in advice, mainly in Hackney. Phone or email londoncoalitionagainstpoverty@gmail.com. CODES: AH, AD, BA, DA, LA

London Irish Centre

Has been providing welfare services, and social and cultural events for over 50 years. Ring for service times. CODES: AH, A, BA, CL, C, DW, ET, MD

London Street Rescue (Thamesreach)

Monday-Friday: 9am-7:30am; Sunday: 7pm-12am; Rough sleepers hotline for help with getting into accommodation. CODES: AH

Mary Ward Legal Centre

Monday-Friday: 9:30am-5:30pm; Monday-Friday: 10am-1pm (housing advice: 020 7831 7079); Housing advice for people on low income. Free legal advice – call or see website. CODES: AH, AD, BA, DA, LA

Muslim Community Helpline

Monday-Thursday: 10am-1pm; Friday: 10am-4pm; Part-time telephone support service for listening and emotional support. Signposting and referral to specialist services.

National Prisoners’ Families Helpline

Monday-Friday: 9am-8pm (not Bank Holidays); Saturday & Sunday: 10am-3pm; Advice, info & support if a family member is in the criminal justice system in England and Wales. CODES: LA

NEWway Project (Newham)

01 October to 30 April
Monday-Sunday: 7:30pm-8:30am; Referral-only winter night shelter and year-round NEWday centre for homeless people in Newham, with extended Advocacy services and life-skills workshops. Office hours: Monday to Sunday, 9am-2:30pm. CODES: AH, AD, A, DA, DW, FF, L, TS, BA, CL, CA, MS, BS, IT, DT, C, ET, OL

Notre Dame Refugee Centre

Friday: 10:30am-1:30pm (immigration advice - 0207 440 2669); Immigration advice for refugees & asylum seekers. CODES: LA

OK Rehab

OK Rehab specialises in addiction treatment. Help is available via both inpatient and outpatient treatment providers. We also work with clinics that are able to facilitate treatment taking place in your own home, who are able to provide professional intervention and home detoxification. At OK Rehab, our aim is to help individuals break free from the shackles of addiction and find a treatment that’s ideally suited to their needs. This treatment is applicable for drug addiction, alcoholism and process/behavioural addictions. OK Rehab is able to locate addiction treatment that’s tailored to your needs. We work in partnership with over 140 treatment providers across the UK and abroad. When you contact us, you discover a wealth of knowledge about the potential pros and cons of each treatment type for your particular needs. Contact us today to find out how we can help. Below, we list a variety of ways we are able to assist you or your loved one in seeking out effective addiction treatment: - An over-the-phone assessment to determine if you require addiction treatment - Access to over 140+ clinics across the UK and abroad -Advice relating to outpatient, residential and home detox services - Access to detox clinics regulated by the Care Quality Commission (CQC) - Fast access to emergency detox treatment, is appropriate - Access to professional interventionists across the UK - Advice by staff members who are themselves in recovery - Information on both private and statutory funded addiction treatment providers CODES: AD, C, DW, A

Plumstead Community Law Centre

Monday: 11am-12:30pm (drop in – employment advice, 36 Wellington St, SE18 6PF) ; Tuesday: 10am-1pm (phone advice – employment & benefits); Thursday: 10am-12pm (phone advice – immigration); Advice, casework & representation for welfare benefits, employment and immigration matters for people who live, work or study in Greenwich. Works closely with other local social welfare agencies. Outreach services at other venues. CODES: BA, LA

Positive East

Monday-Friday: 10:30am-5pm; Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic. CODES: MH, AD, BA, CA, C, F, IT, MS, OW, SH

Providence Row

Monday-Friday: 9am-3:30pm (needle exchange - closed 12.30–1.30pm); Monday: 10am-11:30am (men's group); Monday: 2pm-3pm (yoga); Tuesday: 9:30am-12:30pm (homeopathy); Tuesday: 11:30am-12:30pm (relaxation skills); Tuesday: 2pm-3:30pm (women's group); Wednesday: 11:30am-1pm (peer support, addictions); Thursday: 11am-1pm (art & wellbeing); Friday: 10am-11:30am (Breaking Free Online- computer assisted therapy); Friday: 10am-11:30am (self-harming support group); Monday: 1:30pm-3:30pm (mental health drop-in); Helps people of all backgrounds to an independent and fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Download the timetable for their learning and wellbeing programme (https://bit.ly/2FXNYor). Most of their facilities are step-free. Services in Romanian and Polish. CODES: MH, AC, BA, BS, CA, C, DW, ET, FF, F, IT, NE

Queen Mary Legal Advice Centre

Monday-Friday: 9am-5pm (remote appointments); By appointment only; term-time only. Asylum, domestic violence, employment, family issues, immigration, LGBT hate crime etc. Pink law gives free advice to the LGBT community. Please leave a brief message for a reply within 3 days. Opening times: 9-5pm Monday to Friday, with drop in clinic - NOW OFFERING REMOTE APPOINTMENTS DUE TO COVID-19. CODES: LA

Rape Crisis South London/Rape and Sexual Abuse Support Centre

Monday-Friday: 10am-6pm (office); Monday-Sunday: 12pm-2:30pm (helpline, 365 days a year); Monday-Sunday: 7pm-9:30pm helpline, 365 days a year); Helpline: 0808 802 9999 All woman independent organisation supporting women and girls aged 14+ who have been raped or sexually abused at any time in their lives and who live and/or work in south London. Face-to-face counselling in Croydon, Kingston, Bexley and Southwark, Freephone National Rape Crisis Helpline, advocacy for women/girls who have reported or are considering reporting to the police, and an outreach worker specialising in homelessness and prostitution. CODES: AD, C, OW

Richmond Legal Advice Service

Tuesday: 8pm-9:30pm; Covers children, domestic violence, employment, housing, benefits etc. CODES: AH, BA, TS, LA

Rights of Women

Monday: 11am-1pm (family law, London only: 020 7608 1137); Tuesday & Wednesday: 2pm-4pm (family law, London only: 020 7608 1137); Tuesday, Wednesday, Thursday: 7pm-9pm (family law, national: 020 7251 6577); Friday: 12pm-3pm (family law, London only: 020 7608 1137); Monday: 12pm-3pm (immigration and asylum law: 020 7490 7689); Thursday: 10am-1pm (immigration and asylum law: 020 7490 7689); Tuesday: 11am-1pm (criminal law, national: 020 7251 8887); Thursday: 2pm-4pm (criminal law, London only: 020 7608 1137; Advice lines on family and criminal law, immigration & asylum etc - see website for times and days. Please see website for more details. NB: women-only service.

Robes Project (Southwark & Lambeth)

Winter shelter:
05 November to 14 April
Monday-Sunday: 7pm-8am (closed during Crisis, 23–30 Dec); Rolling winter night shelter. Referrals ONLY through Manna Soc, Spires, Ace of Clubs, Webber St Day Centre, Crisis, Southwark Day Centre for Asylum Seekers, Southwark SPOT, Lambeth Safer Streets Team, The Big Issue, Shelter. 18+, 35 bed spaces, low support needs. CODES: AH, AD, BA, BS, BE, FF

Samaritans (Brent)

Saturday-Tuesday: 7pm-9pm; Wednesday & Friday: 9am-9pm; Thursday: 7pm-9pm; Visitors welcome. Please call to make sure that a Samaritan is there to help you. You can take things at your own pace, whatever is troubling, they we will listen carefully and talk things through on a confidential basis. CODES: C

Samaritans (Central London)

Monday-Sunday: 9am-9pm; Visitors welcome 365 days a year. You don?t need an appointment to speak in confidence to a trained volunteers and the service is free. Please note that due to the popularity of the drop-in service, you may experience a short wait. CODES: C

Samaritans (Croydon & Sutton)

Monday-Saturday: 7:30pm-9pm; Tuesday: 9:30am-2pm; Thursday: 11:30am-2pm; Sunday: 9:30am-12pm; Wednesday: 11:30am-2pm; You can talk to a Samaritan volunteer in a private, safe and non-threatening environment. To guarantee that one will be available, it is best to telephone and arrange an appointment. CODES: C

Samaritans (Ealing)

Monday, Tuesday, Thursday: 10am-9pm; Wednesday & Friday: 10am-4pm; Wednesday & Friday: 7pm-8:30pm; Saturday: 10am-6:30pm; Sunday: 1pm-9pm; Visitors welcome. You don?t need an appointment to speak in confidence to a trained volunteers about whatever is on your mind. The service is free. CODES: C

Samaritans (Harrow)

Sunday-Friday: 10am-9pm; Saturday: 10am-6pm; Welcomes visitors to the branch every day, where you will be able to talk to a Samaritan in complete confidence. If you know in advance that you will be popping by, please ring so that they can ensure there is a Samaritan available to see you. CODES: C

Samaritans (Havering & Romford)

Monday-Friday: 10:30am-9pm; Sunday: 2pm-9pm; Located in Romford close to Matalan. Available round the clock, every day of the year. Please check opening times if you visit the branch. Whatever you tell us will be kept off the record. CODES: C

Samaritans (Hillingdon)

Monday-Wednesday: 7pm-9pm; Tuesday: 11am-1:30pm; Thursday: 4pm-9pm; Friday: 4:30pm-9pm; Saturday & Sunday: 9am-3:30pm; Talk face-to-face with a Samaritans volunteer. If you are making a special journey, you may wish to phone first to check that someone will be free to see you. CODES: C

Samaritans (Ilford & Redbridge)

Thursday: 10:30am-9pm; Tuesday: 7am-10am; Tuesday: 5pm-9pm; Wednesday, Friday, Saturday: 8pm-9pm; Sunday: 8am-10:30am; Monday: 10:30am-7:30pm; Available to see callers face to face until 21:00. Please call in advance to ensure that they are available to see you. The branch is sometimes open at other times as well. Please call for details. Calls to the number will always be answered 24/7. CODES: C

Samaritans (inner SW London)

Monday-Friday: 10am-12:30pm; Monday-Friday: 2:30pm-7pm; You are welcome to talk to a Samaritan volunteer face to face; however, to guarantee that one will be available, please phone and arrange an appointment on 020 8789 9121. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence. CODES: C

Samaritans (Kingston-Upon-Thames)

Monday-Sunday: 7:30am-9:30pm; A a short walk from Surbiton station. Speak in confidence to a trained volunteers about whatever is on your mind. The service is free. CODES: C

Samaritans (Lewisham)

Monday: 3pm-9pm; Tuesday & Friday: 7pm-9pm; Wednesday, Thursday, Saturday, Sunday: 8am-9pm; Visitors welcome. You don't need an appointment to speak in confidence to a trained volunteers about whatever is on your mind. It is best to telephone the branch for an appointment first. The service is free. CODES: C

Samaritans (North London)

Monday, Tuesday, Sunday: 10am-1pm; Monday: 4pm-9pm; Tuesday: 7pm-9pm; Wednesday: 1pm-4pm; Wednesday: 6:30pm-9pm; Thursday: 1pm-9pm; Friday: 6pm-9pm; Saturday & Sunday: 5pm-9pm; To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment. CODES: C

Samaritans (Watford)

Monday & Sunday: 7:30pm-9pm; Tuesday-Thursday: 9am-9pm; Saturday: 9am-4pm; Wednesday: 11am-9pm; Friday & Sunday: 9am-11am; Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available. CODES: C

Sangam Association of Asian Women

Monday-Friday: 9:30am-5pm; Saturday: 9am-1pm; Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes. CODES: AH, BA, C, DA, ET

Shelter (London Public Advice Line)

Monday-Friday: 9am-12:30pm; Monday-Friday: 2:30pm-6pm; Tuesday & Friday: 10am-1pm (drop-in, 71 Camden High Street, Camden); Wednesday & Thursday: 10am-1pm (drop-in, 385 North End Road, Hammersmith & Fulham); For people (aged 25+) who need specialist housing advice or generalist welfare benefits/ debt advice. Can also make referrals to a housing caseworker or solicitor, or link to other services.

SHP

Monday-Sunday: 9am-5pm; Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss referral, call 020 7520 8660. CODES: AH, AC, BA, CA, DA, ET, IT, OW, TS

South West London Law Centres

Monday-Friday: 9:30am-5pm (reception: 0208 767 2777. Leave a message if you can't get through); Registration begins around 18.30, so please arrive early. Covers employment, immigration, housing etc. You MUST ring up in the afternoon on the day you wish to attend - areas of law to be addressed change weekly.

SPEAR

Monday-Friday: 9:30am-5pm; Since 1987, SPEAR has offered services to thousands of homeless and vulnerable people in and around Richmond, successfully transforming lives and supporting many of their service users to the point that they have achieved total independence. CODES: AH, A, BA, DW, OW, TS

Spectra CIC

Pre-Covid-19 were offering health and well-being services, including sexual health, emotional resilience and wellbeing. Outreach, social and therapeutic groups, support, health screening, counselling. Services are suspended - check website for details as some services are reinstated. CODES: MH, C, ET, OL, OW, SH

Spires Centre

Monday, Tuesday, Friday: 9am-10:30am (rough sleepers); Tuesday: 10:30am-2pm (drop-in); Wednesday: 10am-12pm (rough sleepers only); Thursday: 9am-1pm (rough sleepers only); Monday & Friday: 10:30am-1:30pm (women's space); Drop-in, food, showers, clothing, resettlement advice, drug & alcohol support, health advice, medical and optician services and much more! Please contact Spires for adult education info and times. CODES: AH, MS, A, DW

Squatters Legal Network

Monday-Sunday: 9am-9am; Emergency advice & legal support for people threatened with arrest or arrested for squatting: 24-hour emergency phone. CODES: C, LA

St Michael's Church

Wednesday: 6:30pm-7:30pm; Free legal advice from trained solicitors on housing & homelessness, debt etc. NB: not immigration or criminal law advice. CODES: AH, DA, LA

St Mungo's (was Broadway Day Centre)

Monday: 10am-12pm (nurse & podiatry services); Wednesday & Friday: 10:30am-12pm (rough sleeper service); Wednesday: 10am-12pm (optician and once a month Hep C clinic); Thursday: 10am-12pm (nurse); Friday: 10am-12pm (acupuncture); The service has changed. Health services are available on a drop-in basis, as is access to the local outreach team. The recovery college offers courses such as music, art, IT, chi gung, script writing and Hearing Voices. Please call 020 8735 5833 for information on the prospectus. CODES: MH, AC, CL, ET, FC, MS, MD, OW

St Mungo's Broadway (Brent Probation Housing Advice and Floating Support)

For offenders in the Borough of Brent aged 18+. Works with offenders with complex needs to prevent homelessness and re-offending. CODES: AH, AD, BA, CA

Stoll

Monday-Friday: 8am-8pm (closed 12.30–1.30); Saturday & Sunday: 8am-5pm; Stoll is the leading provider of supported housing for ex-servicemen and women. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities. CODES: MH, AH, AD, A, BA, CA, C, DA, DW, ET, MD, OW, TS

Stonewall Housing

Monday-Friday: 10am-1pm (advice line 020 7359 5767); Specialist LGBT housing advice and support for people in their own homes or supported housing for young people. Free, confidential housing advice for LGBT people of all ages. Since Covid-19 advice line Mon-Fri 10am-1pm: Option 1 advice. Option 2 advocacy. Option 3 supported housing. CODES: AH, AD, LA

Sufra NW London

Monday-Sunday: 10am-6pm (office open); Wednesday & Sunday: 10am-2pm (Growing Club); Wednesday & Sunday: 12pm-3pm (food bank, referral from Brent Council and other orgs); Friday: 6pm-8:30pm (vegetarian meal); Food bank & community kitchen in Brent, supporting disadvantaged individuals and families suffering food poverty in NW London. Phone or visit. CODES: AD, BA, BE, CL, ET, FF

Thames Reach (Employment Academy)

Monday-Friday: 9am-4pm; Supports homeless, vulnerable and isolated men and women through a range of services, activities and accommodation projects. Their aim is for the people they help to have decent homes, supportive relationships and fulfilling lives. Phone or email enquiries@thamesreach.org.uk for more info. CODES: MH, AH, CA, ET, IT, OL, OW, TS

The Listening Place

By Appointment
Monday-Sunday: 9am-9pm; Providing free, sustained, support, by appointment for those who feel life is no longer worth living. There is no ‘drop-in’ or helpline service. CODES: MH, C

The Manna Centre

Monday-Sunday: 10am-4pm; Open-access day centre open 7 days a week. Services include breakfast & lunch, showers and housing & welfare advice. All services are free. • Breakfast • Lunch • Housing & Welfare Advice – for an in-centre appointment, please speak to a member of staff • Washing Facilities – please ask for a towel • Change of clothing (2nd hand) – The clothing store will be open on a Monday & Wednesday. First 30 people with tickets will be seen, each day. • Housing & Welfare Telephone Helpline 020 7403 1931 - option 1 (Monday to Friday 10am – 1pm) • Mobile phone charging (Monday to Friday) – please ask a member of staff CODES: MH, AH, BA, BS, CL, ET, FF, FC, MS, TS, SF

The Margins Project

Monday & Wednesday: 11am-2pm; Showers, clothes, food. Advice on health, housing, money & legal issues. Also therapy, job club & English tuition. CODES: AH, BS, DA, F, LA, C

The Unity Project (TUP)

The Unity Project offers completely FREE immigration advice and support. The Unity Project offers completely FREE support and advice about removing the 'no recourse to public funds' (NRPF) restriction from visas. www.unity-project.org.uk. If you want free advice, please tell us your name and number here: www.unity-project.org.uk/contact-us - we can call you back (with an interpreter if needed). The application that we assist with is called a 'Change of Conditions' application - you can read more about it here: www.gov.uk/government/publications/application-for-change-of-conditions-of-leave-to-allow-access-to-public-funds-if-your-circumstances-change. Please note, you need a valid visa in order to make this application. CODES: AD, LA

The Youth Hub

Monday-Friday: 9am-5pm; Central hub connecting teens, young adults, employers, training providers and charities to each other. Their aim is to reduce poverty and increase employment across the UK. Please contact 0203 283 8616. CODES: CA, ET

Treasures Foundation

Open 24-7
Monday-Sunday: 7am-7am; Treasures Foundation helps female ex-offenders and former addicts with a home and support. By referral only – please contact your key worker. "We provide housing each day, every day". Open 24-7 email: mandy@treasuresfoundation.org CODES: MH, AH, F

Trinity Homeless Support Cafe (SW17)

Monday: 2pm-4pm Hot Food; Drop-in and advice for rough sleepers. Hot food Mondays, 2-4pm. On Mondays we host with Western Lodge a support café for those who are homeless or in danger of homelessness. Our weekly drop-in service will help individuals with support in housing and winter night shelters. The drop-in will also help you with universal credit applications, health advice and access to a NHS nurse. CODES: F, FF, AH

University of Greenwich Legal Advice Centre

Monday-Thursday: 9am-5pm (phone); TERM-TIME only. Phone or email legaladvicecentre@gre.ac.uk for an appointment and you’ll get a reply within 48 hours. Employment, benefits; referrals to Free Representation Unit. Initial and written advice, and form-filling. Not disabled accessible – please phone so adjustments can be made. CODES: BA, LA

Upper Room (St Saviour's)

Monday & Tuesday: 12pm-5pm (job club); Monday-Friday: 5:30pm-6:45pm (free food); Friday: 10am-5pm (counselling for English and Polish speakers by appointment); Provides a broad range of services for the homeless, vulnerable and excluded of west London. UR4Jobs is a drop-in project for A10 nationals and offers support in Polish, English, Romanian and Russian. CODES: CA, CL, ET, FF, IT, OL

VoiceAbility

Monday-Friday: 9am-5pm (offices and helplines); UK-wide network of advocacy and service user involvement groups, which offer a services for those who have mental health needs, learning disabilities, dementia, autistic spectrum disorders, physical disabilities, sensory and communication impairments, substance misuse issues, acquired brain injury, a serious physical illness or a dual diagnosis. Check the website or phone to find your nearest branch. CODES: AD, A, DW

Wandsworth Community Drug and Alcohol Service (WCDAS)

Monday, Tuesday, Thursday, Friday: 9am-4:30pm; Wednesday: 1pm-7pm; A consortium between SLaM NHS Foundation Trust, Addaction and St Mungo's which provides specialist treatment for Wandsworth adults affected by drug and/or alcohol issues. CODES: MH, A, DW, ET, MS, NE, OL, OW, SH, SF

Waterloo Legal Advice Service

Covers children, crime, domestic violence, education, employment, family, housing, immigration etc. Written advice, casework, initial advice and form-filling. CODES: C, LA, TS, AH

WDP - Westminster Drug Project

Monday-Friday: 1pm-5pm (open access); Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300. CODES: AH, AD, C, DW, MS, NE, OL, OW

Webber Street (London City Mission)

Monday-Wednesday: 9am-12pm; Saturday: 9am-12pm; List for showers taken on Monday (1 shower per week per male guest). Short Bible talk each morning - prayer and other spiritual help offered. Closed first Wednesday of each month. Not step-free. CODES: MH, BS, CL, F, MS, OL, LF

Youth Justice Legal Centre

Monday-Friday: 9:30am-5:30pm (open door policy); Help & support to people 10–21. Legal help in education & community care, criminal representation (up to 18). Advocacy in housing, education, welfare, health etc. CODES: AD, BA, ET, MS, LA

Zacchaeus 2000 Trust

Monday-Friday: 10am-4pm (advice, by appointment); Advice and representation to those in debt with essential household bills (ie, council tax, rent and fuel bills) and those who need help with claiming benefits or fighting claims for overpayments. At Beethoven Centre, Third Ave, W10 4JL: advice and support to those whose housing costs have been affected by welfare reform. Tenancy support, inc deposit guarantees, to those struggling to access accommodation in the private rented sector. CODES: BA, DA, TS, LA

Advicenow

Independent website providing up-to-date info on rights & legal issues. CODES: AH, AD, BA, LA

Alcoholics Anonymous

Fellowship of people who help each other to recover from alcoholism. Call their national helpline free on 0800 9177 650 or email help@aamail.org, or enter your postcode to find your nearest support meeting. CODES: C

At A Loss

'One stop shop' website for finding specific and local bereavement support. If you are grieving for someone, visit the site. CODES: MS

Childline

Free, confidential helpline for young people. Great information on the website. If you need support now or want to talk privately, contact a counsellor for free. CODES: MH, AD, C

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch. CODES: AH, DA, BA, LA

Cruse Bereavement Care - National Helpline

Monday & Friday: 9:30am-5pm (not bank holidays); Tuesday-Thursday: 9:30am-8pm; The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Group, one to one and peer support; friendship support, practical support, listening, drop-in, phone helpline and more. MON, FRI: 9.30-5 TUE,WED,THU: 9.30-8 SAT, SUN: 10-2 ONLINE MESSAGE CHAT ALSO AVAILABLE: MON-FRI: 9AM-9PM CODES: C

Dr Kershaw’s Hospice

Monday-Sunday: 9am-9am; The UK's first 'homeless-friendly' hospice. 24-hour helpline: 0161 785 5635. "Dr Kershaw’s Hospice provides specialist palliative care for adults with non-curable, life-limiting illnesses in a peaceful and homely environment. Our healthcare focuses on relieving and preventing the suffering of patients." CODES: C, MS, B, BS, BE, ET, FF, FC, F, IT

Drink Coach

Download the free app to help you track and change your drinking habits.

Frank

Monday-Sunday: 2pm-6pm (live chat); Drug advice for young people. Web: www.talktofrank.com; SMS: 82111; email: frank@talktofrank.com. CODES: AD, C, DW, OL

GamCare

Monday-Sunday: 8am-12am; GamCare is the leading provider of information, advice and support for anyone affected by problem gambling across England, Scotland and Wales. They operate the National Gambling HelpLine, as well as providing free treatment at 120 locations across Great Britain. Their dedicated advice service for young people is at https://www.bigdeal.org.uk/ CODES: C

Hearing Voices Network

A network for people who hear voices and see visions. If you want information about hearing voices groups please email info@hearing-voices.org. CODES: MH, C

Housing Justice

Supports night shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and community groups who work with homeless people.

LawWorks

To find your local legal advice clinic, go to the website and type in your postcode, city or town, and search according to the area of law. CODES: LA

Marie Curie Support Line

Monday-Friday: 11am-6pm (support line); Saturday: 11am-5pm (support line); Monday-Friday: 10am-4pm (information and support nurse); Call the free Support Line for practical or clinical information and emotional support if you're living with a terminal illness, whatever your situation. CODES: AD, MS

MIND

Monday-Friday: 9am-6pm; Advice and support to empower anyone experiencing a mental health problem. info@mind. org.uk Legal support: 0300 466 6463; legal@mind.org.uk Helpline and legal line is open Monday – Friday 9am-6pm CODES: MH, AD, LA

Missing People

Monday-Sunday: 9am-9am; For anyone 18+ who is away from home. Confidential advice, and can help pass a message home and make referrals to other agencies where appropriate. You can text 116 000 even if you have no credit left on your phone, or email 116000@missingpeople.org.uk. CODES: AD

My Life, My Choices (St Mungo's)

'My Life, My Choices: telling people what matters to me at the end of my life' will help you discuss your rights and treatment. Where would you like to be cared for? Do you want to appoint someone to speak on your behalf? Answers to some of the questions you may have. CODES: MS, AD, LA

National Debtline

Monday-Friday: 9am-8pm; Saturday: 9:30am-1pm; Fact sheets and information about debt and managing it. CODES: AD, DA

National Domestic Violence Helpline

24/4 helpline run in partnership between Women's Aid and Refuge. If you are in immediate danger, please call 999. CODES: AH, C

National Problem Gambling Clinic

Monday-Friday: 9am-5pm; Helps problem gamblers in England and Wales aged 16+. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Contact in person (find your nearest clinic online), by phone (020 7381 7722) or e-mail (gambling.cnwl@nhs.net). Urgent advice line: 0800 0234 650. Fax: 020 7381 7723 gambling.cnwl@nhs.net CODES: MH, AD, C, DA

National Self-Harm Network

Supporting individuals who self harm to reduce emotional distress and improve their quality of life Resources and information available online. A supportive and understanding forum. CODES: MH, C

No Panic

Monday-Friday: 10am-10pm; Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Helpline: 0844 967 4848; youth helpline: 0330 606 1174; email: info@nopanic.org.uk. CODES: MH, AD, C, DW, OL

Over-Count

Tuesday: 7pm-10pm; Information for people addicted to over-the-counter drugs.

POhWER

Monday-Friday: 8am-6pm; If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch. Phone or email pohwer@pohwer.net, or send the word ’pohwer’ with your name and number to 81025. CODES: AD, C, MS

Prisoners' Advice Service (PAS)

Monday-Friday: 9:30am-5:30pm ; Monday, Wednesday, Friday: 10am-5pm (advice line, closed 1pm–2pm); Free legal advice and support to adult prisoners through a telephone advice line, letters clinic and legal outreach sessions. CODES: AD, LA

Rape Crisis (England & Wales)

Monday-Sunday: 12pm-2:30pm; Monday-Sunday: 7pm-9:30pm; Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland. CODES: AD, C, MS, SH, LA

Re-Solv

Monday-Friday: 10:30am-4pm (helpline - not public holidays); Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children. Phone or email (information@re-solv.org). Works closely with Solve It, who offer an online counselling service (01536 414690). CODES: AD, C, DW, OL

Release (drug & legal helpline)

Monday-Friday: 11am-1pm (drugs helpline - 0845 4500 215) ; Monday-Friday: 2pm-4pm (drugs helpline); Specialist advice on drugs and drugs law. Information on your rights on arrest. Complete the web form, ring or email ask@release.org.uk Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday) CODES: AD, LA

Respond

Thursday: 10am-4pm (helpline); Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or email wvhelpline@respond.org.uk. CODES: MH, AD, C, MS

Rethink

Monday-Friday-Friday: 9:30am-4pm (helpline); Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org. CODES: MH, AH, AD, C, ET

Royal British Legion

Monday-Sunday: 8am-8pm (contact centres); Delivers information, advice and support to members of the British armed forces, reservists, veterans and their families across the UK. Visit one of their centres, call (free from UK landlines and main mobile networks) or use their online resources to find out more. CODES: AH, AD, BA, CA, DA, ET, IT, OW, TS

Salvation Army - I Need to Find Someone

If you have lost touch with someone (family or friends), you can begin your search here. Phone, write or email family.tracing@salvationarmy.org.uk. Provide your full name, DOB and address, and the following information about the person you are looking for: their full name, DOB, relationship to you and why you are out of touch.

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. Info on contraception, family planning, sexual health, clinics etc. CODES: C, MS, SH

Suicide Bereaved Network

Free support groups (check the online map of groups), counselling and information for people bereaved by someone's suicide. CODES: C, AD

The Loss Foundation

Support for those that have lost loved ones to cancer. Free support groups and therapy. Visit website to find out the date of their next group near you. CODES: AD, C

The Mix

Monday-Sunday: 11am-11pm (helpline & webchat) ; Free connections to local and national services and sources of help for young people. Phone, text (80849) or email via the website. CODES: AH, AD, BA, CA, C, DA, LA

The Runaway Helpline

Monday-Sunday: 8am-12am (call or text, open 24hours); Free, confidential 24-hour helpline for young people who've run away or are thinking of running away. 1-2-1 chat service for people aged 11-17. If you're over 17, they can still support you through the free, 24/7 helpline by phone, text and email on 116 000 or 116000@missingpeople.org.uk CODES: C

Tourettes Action

Monday & Tuesday: 6pm-8pm (leave a message outside these times and they will phone back); Thursday: 9am-8pm (leave a message outside these times and they will phone back); Help and support for people (including children and young people) with Tourette's Syndrome. Phone or email help@tourettes-action.org.uk. Find out about diagnosis and support after diagnosis. CODES: AD, C

UK Hepatitis C Resource Centre

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

Victim Support

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0808 1689 111. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre. CODES: C

Young Minds

Young Minds makes sure all young people get the best possible mental health support and have the resilience to overcome life's challenges. Advice on mental health, medications and depression. Advice on Coronavirus too. CODES: AD, MH, MS

Youth Access

The website can put you in touch with local contacts for mental health counselling, advice and information. A huge range of services is available for you. Contact by phone (020 8772 9900), email (admin@youthaccess.org.uk) or via the website. CODES: MH, AD, C, OL

AdvoCard

Monday-Friday: 9am-5pm; All our services are still open to accept referrals for advocacy support. Independent individual and collective advocacy services for people with mental health problems in Edinburgh. Text: 07920 207 564 CODES: MH, AD, SF

Breathing Space Scotland

Monday-Thursday: 6pm-2am; Friday-Sunday: 6pm-6am; Free, confidential phone service for anyone in Scotland experiencing low mood, depression or anxiety. Experienced advisors listen and offer advice. Outside opening hours, contact Samaritans on 116 123 (24/7). CODES: MH, AD, C

Casus Omissus - The Aberdeen Law Project

Monday-Friday: 10am-5pm; Thursday: 5:30pm-7:30pm; Initial advice, written advice, casework, representation and form-filling for residents of Scotland. Covers employment, housing, benefits etc. CODES: AH, BA, TS, LA

Crisis Skylight (Edinburgh)

Monday-Friday: 10am-4pm; Skylight is currently closed. If you are looking to access Crisis services in Edinburgh, please fill in the form online with your contact details and we will get back to you within 2 working days. Or please call or email edinburgh@crisis.org.uk CODES: AH, AC, ET, IT, MD, LF

Crossreach (Rankeillor Initiative)

Monday-Friday: 9am-5pm (phone only for referrals); For those in the early stages of recovering from substance use, we can provide temporary accommodation in shared flats while you get back on your feet again. CODES: AH, A, C, DW, BA, BS, CL, CA, ET

Crossreach Move On (Whiteinch)

Monday-Friday: 8am-10pm (phone for referral only); Saturday & Sunday: 9am-5pm; Temporary furnished accommodation and support to adults in recovery from substance misuse, who have achieved a period of stability through residential or community rehabilitation. Service is mainly for people living clean, but some methadone, etc, users who are stable will be considered. CODES: MH, AH, A, C, DW, TS, SF

Drinkline

Monday-Friday: 9am-8pm; Saturday & Sunday: 11am-4pm; Free, confidential helpline for people worried about their alcohol intake or anyone concerned about them. Advice on services to help you cut down your drinking. CODES: A, C, OL

Edinburgh City Youth Cafe

Monday, Wednesday: 6pm-10pm (13–21 year olds); Friday: 6pm-9pm (under 18s); Mondays, Wednesdays and Fridays 6 – 9pm (Drop-in). Crime victims - emotional support C-Cards available for free condoms. Call or email contact@6vt.info CODES: MH, AH, A, C, DA, DW, ET, MS

Edinburgh Cyrenians

Monday-Friday: 10am-5pm; Advice, information and support phone helpline for people who are homeless, threatened with homelessness or struggling with addiction. Not a drop-in service - appointments by referral. CODES: AD, DW, ET, OL, LA

GEAAP’s Young Booze Busters

Site for young people to get informed about alcohol, drugs, and tobacco, run by the Greater Easterhouse Alcohol Awareness Project.

Glasgow City Mission

Monday-Friday: 10am-8pm Breakfast, lunch & dinner - see times for meals.; Open Monday – Friday Drop In: 10am – 4:30pm, 6 – 7:30pm Lunch: 1 – 3pm, Dinner: 6 – 7:30pm. Our Urban café is open for music lessons and college classes. We are also working with some guests to get them into employment. Our counselling service is operating in Crimea Street and some activities continue online. Nursery open. CODES: MH, AH, A, CA, C, DW, ET, FF, FC, IT, LF, OL, OW, TS, SF, EF, EO, F, MS, AD

Glasgow Council on Alcohol

Monday-Thursday: 9am-9pm; Friday: 9am-5pm; Saturday: 9am-1pm; GCA is an accredited counselling service and provides individual, free and confidential counselling for people experiencing alcohol-related difficulties and those affected by someone else's alcohol use. Drop in any time during opening hours. Freephone helpline: 0808 802 9000 CODES: A, C, OL, SF

Glasgow Helps

An online directory helping people find the support they need. Textline: 07451 289225

Glasgow Homelessness Network

Monday-Friday: 9:30am-4:30pm; Umbrella organisation for groups and individuals who want to end homelessness in Glasgow and ensure that outcomes for people affected by homelessness meet their needs, interests and aspirations. Not a direct service-provider. The Homeless Information Pages (http://www.ghn.org.uk/hip/) list many useful addresses. CODES: AH

Glasgow Women's Aid

Monday-Friday: 10am-4pm; Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7). Help and advice available. CODES: C

Know The Score

Monday-Sunday: 8am-11pm (helpline); Free confidential 24-hour drugs information helpline and good online advice for people in Scotland. CODES: DW

Lodging House Mission

Monday-Friday: 8:30am-10am (Free breakfast); Monday-Thursday: 12pm-2pm (Free lunch); Friday: 12pm-1:30pm (Free Lunch); We are a day centre for the homeless, socially isolated, and vulnerable, based in the East End of Glasgow. We have an Intervention Worker who provides a range of services including emotional support, benefits checks, filling out forms and signposting to relevant organisations. In addition to that we also provide a suite of activities which is constantly reviewed to ensure they are the most appropriate/enjoyable for our client group. CODES: AH, AD, B, BA, BS, CA, CL, C, DT, ET, FF, F, FC, IT, LS, MD, SH, TS, EO

Move On (Glasgow)

Monday-Friday: 9am-5pm ; Enables homeless people to develop the skills and tools they need to reach their own long-term solutions. Majority of services for young people, but there are some services available for everyone - phone first to arrange appointment. CODES: AH, AD, ET, OW

Niddry St Wellbeing Centre (Salvation Army)

Monday-Friday: 10am-11:15am; Monday-Friday: 11:30am-12:45pm; Cafe space, various activities, shower facilities, one-to-one support, psychosocial group, crisis intervention. Café: Mon-Fri: 10am-11:15, 11:30-12:45 – usually open all day – limited numbers due to Covid Mon – Women’s group 1:15 Tues – Men’s group 1:15 Wed – Café clinic, access to GP 2pm Thurs – Psychosocial group 1:15 Fri – Arty Farty Fridays 1:15 Access to 1-to-1 support 10am-12:45 Needle exchange – all day access Mon-Fri CODES: AD, BA, BS, BE, CL, FF, F, L, MS

Rape Crisis Scotland

Monday-Sunday: 6pm-12am; Helpline: 08088 01 03 02. Free, confidential helpline for anyone, women and men, affected by sexual violence, no matter when or how it happened. We can also put you in touch with local rape crisis centres or other services if you need longer-term support. Minicom service for deaf or hard of hearing people (0141 353 3091). Interpreters are available if your first language is not English. CODES: C, OL, SH

Right There (formerly YPeople)

Monday-Friday: 9am-5pm; Right There walks alongside those who need support, to prevent them becoming homeless or separated from their loved ones. Rooted in the hearts of local communities across Scotland, our services help to: - Prevent homelessness through supportive and safe places to call home; - Help people become more independent with community-based support; - Improve people’s mental health and wellbeing through mentoring and counselling. CODES: MH, C, SF, EO, EF, AC, AH

Rock Trust (Albany St)

Monday-Friday: 8:45am-5pm (drop-in 9.00-12.00); Monday: 4pm-7pm (cooking group); Tuesday & Wednesday: 4pm-7pm (drop-in); Advises, educates and supports young people. Enables them to build the personal skills and resources required to make a positive and healthy transition to adulthood, while avoiding or moving on from homelessness. Not SF. CODES: MH, AH, BS, CL, C, FF, F, IT, L, TS

Rock Trust (West Lothian)

Monday-Friday: 9am-5pm (hotline); Supported accommodation service by referral only. No drop-in service but call for information. CODES: AH, ET, SF, TS

SAMH (Scottish Association for Mental Health)

Monday-Friday: 9am-6pm (except Bank Holidays); Established in 1923, SAMH is Scotland’s national mental health charity. Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education, among others. These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change. CODES: MH

Scottish Child Law Centre

Monday-Friday: 9:30am-4pm (hotline); Free legal advice service, by telephone, email and text message, on all aspects of Scots law relating to children and young people. All calls answered by fully qualified lawyers. 0800 328 8970 - free call for under 21s (landline); 0300 330 1421 - free call for under 21s (mobile). CODES: LA

Shakti Women's Aid

Monday, Wednesday, Thursday, Friday: 9:30am-4pm; Tuesday: 1pm-4pm; Support and information to Black Minority Ethnic women, children and young people experiencing and/or fleeing domestic abuse. 24hr domestic abuse helpline: 0800 027 1234 CODES: AD, OL, SF

Shelter Scotland - Edinburgh Community Hub

Monday-Friday: 9am-5pm; Information, advice, advocacy and representation for people facing homelessness or bad housing. We have advice online at shelterscotland.org/getadvice, and a free helpline for urgent cases open 9am – 5pm, Monday – Friday on 0808 800 4444. Our Hubs operate drop-ins too, please check shelterscotland.org/edinburgh for times. CODES: AH, AD, OL, TS, LA

Shelter Scotland - Glasgow Community Hub

Information, advice, advocacy and representation for people facing homelessness or bad housing. We have advice online at shelterscotland.org/getadvice, and a free helpline for urgent cases open 9am – 5pm, Monday – Friday on 0808 800 4444. Our Hubs operate drop-ins too, please check shelterscotland.org/glasgow for times.

Simon Community Scotland ACCESS HUB (Glasgow)

Drop in to get help with benefits, health, finances, legal advice, access to the digital world and more. You can also call our Helplines (Open 24hrs. Free from landlines) on 0800 027 7466 (Glasgow) or 0808 178 2323 (Edinburgh). CODES: AH, MS, TS, MH, AD, DW, OW, OL

Steps to Hope

Monday: 6pm-7pm Monday Munchies - St Columbus, 14 Johnston Terrace, E14 EH1; Tuesday & Friday: 5pm-5:30pm Catering van - Old St Pauls, 63 Jeffrey Street, Edinburgh, EH1 1DH; Sunday: 5pm-7pm Sunday Supper - St Cuthberts, 5 Lothian Rd, Edinburgh, EH1 2EP; Saturday: 10am-1pm Souper Saturday - Old St Pauls, 63 Jeffrey Street, Edinburgh, EH1 1DH; Steps to Hope SCIO is a non-profit charity dedicated to caring for the homeless and those suffering with addiction. Phone-line open all time. CODES: SF, FF, C, A, OW

Street Legal

Free legal advice and support to young people (up to the age of 26) who are either experiencing, or at risk of homelessness in Edinburgh. CODES: LA, AD, ET, AH

Streetwork Crisis Centre

Monday-Friday: 7am-8pm (drop-in); Saturday & Sunday: 9am-5pm (drop-in); Helpline 24/7: 0808 178 2323. Open 365 days a year to support anyone in Edinburgh who does not have a safe place to sleep. Though their Holyrood Hub and helpline, they advise, refer and support people to access the services they need to resolve their situation. CODES: AH, BA, BS, CA, DA, IT, L, LS, MS, OL, OW, SF, AD, C, FF, TS

The Access Place

Monday, Wednesday, Thursday, Friday: 9am-5pm (closed 1pm-2pm); Tuesday: 10am-5pm (closed 1pm-2pm); Housing and social care service for those who have found themselves on the streets. Specialist GP practice providing a wide range of primary healthcare for people who may be having trouble registering with a GP who are homeless or have additional support needs such as issues with drugs and/or alcohol. (Colocated with project partners, Housing and Social Work.) Please note, we open at 10am on Tuesday CODES: MH, AH, AD, BA, MS, OL

The Big Issue (Edinburgh)

Tuesday-Friday: 8am-3:30pm; Monday: 7:30am-3pm; Offers a self-employment opportunity to anyone who is facing poverty or homelessness. Staff may be on outreach but can be reached by phone. CODES: SF

The Big Issue (Glasgow)

Tuesday-Friday: 8am-3:30pm; Monday: 7:30am-3pm; Offers a self-employment opportunity to anyone who is facing poverty or homelessness. Staff may be on outreach but can be reached by phone. CODES: SF

The Marie Trust

Monday-Friday: 7:30pm-11pm (food collection); Day service for people affected by homelessness/poverty. Offers low-cost breakfast and lunch, as well as a range of classes and activities. Call for activities. Most services currently suspended - Free food avaialble on weeknights. CODES: AC, BA, BS, BE, CA, CL, C, F, FC, MS, OL, OW, TS

Turning Point (Overdose Response)

Monday-Sunday: 12am-12am (open 24 hours); Drop-in, needle exchange, advice and assessment. Accommodation and support for people with addiction issues. 24-hour advice, support and assessment. Detox, GP clinics, residential unit, post- residential methadone clinic, abcess and ulcer clinic, well-woman clinic and much more. Also family support centre. CODES: A, C, DW, LF, MS, NE, SH, SF

Turning Point Scotland (Alcohol & Drug recovery)

Monday-Sunday: 12am-12am (24 hour needle exchange & accommodation); Needle exchange & temp accommodation. 24 hour service for homeless people in crisis because of mental health, drugs or alcohol. A 12-bed residential unit provides a safe environment to withdraw from a chaotic lifestyle. Average stay is 28–36 days. CODES: A, C, DW, LF, MS, NE, SF, AD, AH, FC

Turning Point Scotland (North East Recovery Hub Edinburgh)

Monday & Friday: 9:15am-4:45pm; Wednesday: 11am-4:45pm; Tuesday & Thursday: 9:15am-7:45pm; Drop in open, but with limited service. Drop in to arrange further 1-to-1 support. Needle Exchange Mon – Fri at the times stated above. Range of addiction and recovery services open to men and women aged 16 and over who are aware they have a substance misuse problem and would like to start their recovery journey. Other services across Edinburgh available: call freephone number for information. CODES: A, AC, C, DW, LF, MS, NE, SH, SF

University of Strathclyde Law Clinic

Monday-Friday: 9am-5pm ; Monday: 6pm-7:30pm (drop-in 3rd wk of month); Wednesday: 6pm-7:30pm (drop-in 1st wk of month); Legal advice, written advice, casework, representation and form-filling for people who need assistance. Please phone to make sure you are eligible for support. CODES: AD, BA, TS, LA