Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Positive East

159 Mile End Road, Stepney

E1 4AQ

Phone: 020 7791 2855

Monday-Friday: 10:30am-5pm

Pre-Covid-19 did HIV testing. Still offers Practical and emotional support and advice by HELPLINE (020 7791 2855) for people living with or affected by HIV in E London. Option 1 psychological help. Option 2 advice line on housing & benefits. Option 3 sexual health questions. Please see website for full list of services operating during the Covid-19 pandemic.

Mental health, Advocacy, Benefits advice, Careers advice, Counselling, Food, Internet access, Medical/health, Outreach workers, Sexual health

Praed Street Project

c/o Jefferiss Wing, St Mary's Hospital, Praed Street

W2 1NY

Phone: 020 3312 6629

Monday, Tuesday, Thursday: 9am-6:30pm
Friday: 9am-4:30pm
Wednesday: 12pm-4pm

Outreach for women who work in the sex industry, on the streets and in working flats. Clinic-based STD services Monday to Friday. Advice on sexual health, support and info on sex work, the law, drugs, housing, HIV, self-defence/ safety, and to meet other women. Drop in or phone. Clinics by appointment. Outreach at your flat or sauna: 020 3312 1549.

Drugs workers, Medical/health, Legal advice

Providence Row

The Dellow Centre, 82 Wentworth Street

E1 7SA

Phone: 020 7375 0020

Monday-Friday: 9am-3:30pm (needle exchange - closed 12.30–1.30pm)
Monday: 10am-11:30am (men's group)
Monday: 2pm-3pm (yoga)
Tuesday: 9:30am-12:30pm (homeopathy)
Tuesday: 11:30am-12:30pm (relaxation skills)
Tuesday: 2pm-3:30pm (women's group)
Wednesday: 11:30am-1pm (peer support, addictions)
Thursday: 11am-1pm (art & wellbeing)
Friday: 10am-11:30am (Breaking Free Online- computer assisted therapy)
Friday: 10am-11:30am (self-harming support group)
Monday: 1:30pm-3:30pm (mental health drop-in)

Helps people of all backgrounds to an independent and fulfilled life away from homelessness & exclusion. They address not only users' immediate needs, but also the underlying issues and causes of their homelessness and exclusion. Download the timetable for their learning and wellbeing programme (https://bit.ly/2FXNYor). Most of their facilities are step-free. Services in Romanian and Polish.

Mental health, Art classes, Benefits advice, Bathroom/showers, Careers advice, Counselling, Drugs workers, Education/training, Food (free), Food, Internet access, Needle exchange

Quaker Homeless Action/Quaker Open Christmas

Admin: PO Box 7105, Poole, Dorset BH15 4DQ, Winter shelter: The American Church, 79A Tottenham Court Road,

W1T 4TD

Phone: 07833 123155

Winter Shelter:
23 December to 30 December
Monday: 3pm-9am
Tuesday-Monday: 9am-9am Open 24 hours. 3pm on 23 December until 10am on 30th December. There will be hot food and drinks, clothing, entertainment, mobile library, hairdressers, a food bank, showers, and all sorts of other services and resources available.
Monday: 11:30am-12:30pm (mobile library, 3rd week of month, Manna Centre)
Tuesday: 7pm-7:30pm (mobile library, alt. weeks at Lincoln’s Inn Fields)
Saturday: 10am-4pm (mobile library: The Passage, 10am–10.30am; The American Church, 11.15am–12pm; St Giles in the Fields, 2pm–4pm)

Quaker Homeless Action runs mobile libraries. The Christmas Shelter (24 beds, dry) provides breakfast and supper for up to 75. It closes at 10pm except for those who have been given a bed. Self referrals and referrals from Islington Outreach Forum agencies (inc. Islington DAAT, Whitaker Centre, Pilion Trust, New Horizon, Focus and Angel Drug Services) or others that can provide ongoing support. Phone to check vacancies.

Accommodation/housing advice, Advocacy, Alcohol workers, Art classes, Barber, Benefits advice, Bathroom/showers, Bedding, Clothing store, Drugs workers, Food (free), Foot care, Medical/health, Needle exchange, Outreach worker links, Outreach workers, Sexual health, Leisure facilities

Quaker Social Action

17 Old Ford Road

E2 9PJ

Phone: 02089835030

The American Church
Tuesday: 10:30am-12:30pm
Lincolns Inn field
Wednesday: 5:30pm-8:30pm
St Giles in the field
Saturday: 9:30am-12:30pm

Quaker Social Action run a community library. ~TuesdaysTurn a Corner: mobile community library at The American Church, near Goodge Street, at 10.30am-12.30pm ~Wednesday: Turn a Corner: mobile community library at Lincoln’s Inn Fields, near Holborn on Wednesdays at 5.30pm-8.30pm ~Saturday: Turn a Corner: mobile community library at St Giles in the Fields, near Tottenham Court Road on Saturdays at 9.30am-12.30pm Providing books to everyone for free (no need to return) as well as reading glasses. Also, Tuesdays: Cook Up: free to use kitchen space in Islington, bi-weekly by appointment.

Queen Mary Legal Advice Centre

Legal Advice Centre, School of Law, Mile End Road

E1 4NS

Phone: 020 7882 3931

Monday-Friday: 9am-5pm (remote appointments)

By appointment only; term-time only. Asylum, domestic violence, employment, family issues, immigration, LGBT hate crime etc. Pink law gives free advice to the LGBT community. Please leave a brief message for a reply within 3 days. Opening times: 9-5pm Monday to Friday, with drop in clinic - NOW OFFERING REMOTE APPOINTMENTS DUE TO COVID-19.

Legal advice

Rape Crisis South London/Rape and Sexual Abuse Support Centre

PO Box 383, Croydon

CR9 2AW

Phone: 0208 683 3311

Monday-Friday: 10am-6pm (office)
Monday-Sunday: 12pm-2:30pm (helpline, 365 days a year)
Monday-Sunday: 7pm-9:30pm helpline, 365 days a year)

Helpline: 0808 802 9999 All woman independent organisation supporting women and girls aged 14+ who have been raped or sexually abused at any time in their lives and who live and/or work in south London. Face-to-face counselling in Croydon, Kingston, Bexley and Southwark, Freephone National Rape Crisis Helpline, advocacy for women/girls who have reported or are considering reporting to the police, and an outreach worker specialising in homelessness and prostitution.

Advocacy, Counselling, Outreach workers

Recovery Intervention Service Ealing-Southall (RISE)

Saluja Clinic, 36A Northcote Avenue, Southall

UB1 2AY

Phone: 020 8843 5900

Monday-Wednesday: 9am-5pm
Thursday: 9am-7pm

Free and confidential service for people in Ealing provides assessment and short-term treatment, and helps individuals to access other support services. Helps people break a cycle of addiction to heroin, cocaine and new psychoactive substance, and alcohol. Specialist health care interventions, talking therapies, medication, community or residential detox and rehab. Get your key worker to refer you.

Alcohol workers, Drugs workers, Counselling

Redbridge Assessment Centre

16 York Road, Ilford

IG1 3AD

Phone: 020 8911 7470

Sunday-Thursday: 7:30am-8:45am
Friday & Saturday: 7:30pm-9:15am
Monday-Friday: 9:30am-5pm (office hours)

Services only for people staying at the shelter. Some classes for residents and ex-residents only - ring first. Referral only from Redbridge Housing Team.

Accommodation/housing advice, Alcohol workers, Art classes, Bathroom/showers, Bedding, Clothing store, Drugs workers, Education/training, Food, Internet access, Luggage storage, Medical/health, Leisure facilities

Refettorio Felix at St Cuthbert's Centre

The Philbeach Hall, 51 Philbeach Gardens, Earl’s Court

SW5 9EB

Phone: 020 7835 1389

Monday-Friday: 12pm-2pm Take-away and sit-in lunch available.
Monday-Friday: 11am-1pm Mental health advice on 07928 831372.
Monday, Tuesday, Wednesday, Friday: 12pm-2pm Housing advice
Wednesday: 12pm-2pm NHS nurse available

St. Cuthbert's Centre is a 30-year-old charity that was joined by Refettorio Felix in 2017 through a collaboration with Chef Massimo Bottura’s non-profit organisation Food for Soul, creating the current Refettorio Felix at St. Cuthbert’s Centre.

Food (free), Food, Bathroom/showers, Advocacy, Mental health, Outreach workers, Accommodation/housing advice

Refuge Network UK

Soup Kitchen Location:, Beside the Embassy of Zimbabwe,, Agar Street, Charing Cross.

Saturday: 1pm-2pm

Refuge Network UK runs a community soup kitchen at Charing Cross from where we distribute free food, toiletries, clothing and survival packs to rough sleepers, homeless people, and impoverished individuals from various parts of London.

Food (free), Clothing store

Remar Association UK

847 High Road, Leytonstone

E11 1HH

Phone: 020 8539 0452

Wednesday: 7:30pm-8:30pm (William IV St, Strand - hot drinks, biscuits and sandwiches)

Offers assistance for free to disadvantaged people and individuals suffering from drug or alcoholic addiction. 24-hour helpline: 0791 758 5056

Alcohol workers, Drugs workers, Food (free)

Reset Outreach and Referral Service @ Providence Row

82 Wentworth Street

E1 7SA

Phone: 0800 802 1860, 020 7375 0020

Monday-Friday: 8:30am-4pm Needle exchange and harm min

Reset Outreach and Referral Service offers linkage to substance misuse treatment, training and education about drugs and overdose and a harm reduction programme which provides one on one advice and supplies to people who use various substances, from opioids to performance enhancing drugs (steroids) to hormones. Call 0800 802 1860 for more info.

Needle exchange, Alcohol workers, Drugs workers, Sexual health, Outreach workers

ReStore Community Projects

18 Ashley Road

N17 9LJ

Phone: 020 8493 0900

Monday-Friday: 9:30am-4pm (no appointment necessary)

A wide range of beds, settees, tables, chairs and all household furniture available at low cost. Agency referral, or bring evidence of being on benefits or on low income.

Rethink (Voices Forum of Croydon)

Croydon Old Town Hall, Katharine Street

CR9 1ET

Phone: 0208 464 7052

Wednesday: 7pm-9pm (2nd Wed of month)

Hearing voices group open to people from all boroughs. OK to just turn up, but best to get in touch first (0208 464 7052; voicesforumcroydon@googlemail.com) in case an activity is planned. No referral is needed.

Richmond Fellowship (Hearing Voices Group - Redbridge)

19 Mansfield Road, Ilford, Essex

IG1 3BA

Phone: 020 8514 5586

Thursday: 2:30pm-4pm

Hearing voices group that is open to people no matter where they live. Just contact the facilitators, who will meet you to exchange information about the group and themselves. Contact Michael Roberts: 020 8514 5586.

Mental health

Richmond Legal Advice Service

Holy Trinity Church, Sheen Pk, Richmond

TW9 1UP

Phone: 020 8891 2105

Tuesday: 8pm-9:30pm

Covers children, domestic violence, employment, housing, benefits etc.

Accommodation/housing advice, Benefits advice, Tenancy support, Legal advice

Rights of Women

52-54 Featherstone Street

EC1Y 8RT

Monday: 11am-1pm (family law, London only: 020 7608 1137)
Tuesday & Wednesday: 2pm-4pm (family law, London only: 020 7608 1137)
Tuesday, Wednesday, Thursday: 7pm-9pm (family law, national: 020 7251 6577)
Friday: 12pm-3pm (family law, London only: 020 7608 1137)
Monday: 12pm-3pm (immigration and asylum law: 020 7490 7689)
Thursday: 10am-1pm (immigration and asylum law: 020 7490 7689)
Tuesday: 11am-1pm (criminal law, national: 020 7251 8887)
Thursday: 2pm-4pm (criminal law, London only: 020 7608 1137

Advice lines on family and criminal law, immigration & asylum etc - see website for times and days. Please see website for more details. NB: women-only service.

Robes Project (Southwark & Lambeth)

SE1 3UJ

Phone: 020 7407 5623

Winter shelter:
05 November to 14 April
Monday-Sunday: 7pm-8am (closed during Crisis, 23–30 Dec)

Rolling winter night shelter. Referrals ONLY through Manna Soc, Spires, Ace of Clubs, Webber St Day Centre, Crisis, Southwark Day Centre for Asylum Seekers, Southwark SPOT, Lambeth Safer Streets Team, The Big Issue, Shelter. 18+, 35 bed spaces, low support needs.

Accommodation/housing advice, Advocacy, Benefits advice, Bathroom/showers, Bedding, Food (free)

Romford YMCA

29 Rush Green Road, Romford

RM7 0PH

Phone: 01708 766211 x 281

Monday-Friday: 9am-4pm (office hours)

Tower block with good sports, fitness, arts and other activity facilities. Priority to homeless people aged 18-30 who are in receipt of benefits and have a local connection to the London boroughs of Barking, Dagenham or Havering. Phone, call in or write.

Leisure facilities

Royal Connections

The Hub Studios, 90 Monier Road (off Wick Lane), Bow

E3 2ND

Phone: 0300 111 1111

Sunday: 4pm-6pm (hot meal on 4th Sunday of the month)

Christian charity dedicated to helping people who need help. Works with other local organisations.

Accommodation/housing advice, Barber, Careers advice, Dentist, Education/training, Food (free), Medical/health, Legal advice

Sadhu Vaswani Centre

25 Cricklewood Lane

NW2 1HP

Phone: 0844 500 1744

Wednesday: 8pm-8:30pm (Lincoln's Inn Fields)

Helps the poor, needy, sick and aged, irrespective of caste, creed or colour. Serves Indian food, rice and bhaji, hot and cold drinks, chocolates and fruit.

Food (free)

Sally's Kitchen - Good Food in the Community

Salvation Army Hall, Southwell Grove, Leytonstone

E11 4PP

Phone: 07944281485

Tuesday: 12pm-1:30pm

Good food in the community. A place for people to go for a free, delicious two-course meal in warm company. Sally's Kitchen is run by local people for local people.

Samaritans (Brent)

1 Leopold Road

NW10 9LN

Phone: 020 8961 6181

Saturday-Tuesday: 7pm-9pm
Wednesday & Friday: 9am-9pm
Thursday: 7pm-9pm

Visitors welcome. Please call to make sure that a Samaritan is there to help you. You can take things at your own pace, whatever is troubling, they we will listen carefully and talk things through on a confidential basis.

Counselling

Samaritans (Central London)

46 Marshall Street

W1F 9BF

Phone: 020 7734 2800

Monday-Sunday: 9am-9pm

Visitors welcome 365 days a year. You don?t need an appointment to speak in confidence to a trained volunteers and the service is free. Please note that due to the popularity of the drop-in service, you may experience a short wait.

Counselling