Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Samaritans (Croydon & Sutton)

2b Kidderminster Road, West Croydon, Surrey

CR9 2BQ

Phone: 020 8681 6666

Monday-Saturday: 7:30pm-9pm
Tuesday: 9:30am-2pm
Thursday: 11:30am-2pm
Sunday: 9:30am-12pm
Wednesday: 11:30am-2pm

You can talk to a Samaritan volunteer in a private, safe and non-threatening environment. To guarantee that one will be available, it is best to telephone and arrange an appointment.

Counselling

Samaritans (Ealing)

26 Junction Road

W5 4XL

Phone: 020 8560 2345

Monday, Tuesday, Thursday: 10am-9pm
Wednesday & Friday: 10am-4pm
Wednesday & Friday: 7pm-8:30pm
Saturday: 10am-6:30pm
Sunday: 1pm-9pm

Visitors welcome. You don?t need an appointment to speak in confidence to a trained volunteers about whatever is on your mind. The service is free.

Counselling

Samaritans (Harrow)

44 Station Road, Harrow

HA1 2SQ

Phone: 020 84277777

Sunday-Friday: 10am-9pm
Saturday: 10am-6pm

Welcomes visitors to the branch every day, where you will be able to talk to a Samaritan in complete confidence. If you know in advance that you will be popping by, please ring so that they can ensure there is a Samaritan available to see you.

Counselling

Samaritans (Havering & Romford)

107 North Street, Romford, RM1 1ER

RM1 1ER

Phone: 01708 740000

Monday-Friday: 10:30am-9pm
Sunday: 2pm-9pm

Located in Romford close to Matalan. Available round the clock, every day of the year. Please check opening times if you visit the branch. Whatever you tell us will be kept off the record.

Counselling

Samaritans (Hillingdon)

2 Press Road, Uxbridge

UB8 1AT

Phone: 01895 253355

Monday-Wednesday: 7pm-9pm
Tuesday: 11am-1:30pm
Thursday: 4pm-9pm
Friday: 4:30pm-9pm
Saturday & Sunday: 9am-3:30pm

Talk face-to-face with a Samaritans volunteer. If you are making a special journey, you may wish to phone first to check that someone will be free to see you.

Counselling

Samaritans (Ilford & Redbridge)

8 Mildmay Road, Ilford, Essex

IG1 1DT

Phone: 020 8553 9900

Thursday: 10:30am-9pm
Tuesday: 7am-10am
Tuesday: 5pm-9pm
Wednesday, Friday, Saturday: 8pm-9pm
Sunday: 8am-10:30am
Monday: 10:30am-7:30pm

Available to see callers face to face until 21:00. Please call in advance to ensure that they are available to see you. The branch is sometimes open at other times as well. Please call for details. Calls to the number will always be answered 24/7.

Counselling

Samaritans (inner SW London)

53-55 Felsham Road

SW15 1AZ

Phone: 020 8789 9121

Monday-Friday: 10am-12:30pm
Monday-Friday: 2:30pm-7pm

You are welcome to talk to a Samaritan volunteer face to face; however, to guarantee that one will be available, please phone and arrange an appointment on 020 8789 9121. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence.

Counselling

Samaritans (Kingston-Upon-Thames)

2 Wheatfield Way, Kingston upon Thames

KT1 2QS

Phone: 116 123 (freephone)

Monday-Sunday: 7:30am-9:30pm

A a short walk from Surbiton station. Speak in confidence to a trained volunteers about whatever is on your mind. The service is free.

Counselling

Samaritans (Lewisham)

1-5 Angus Street, New Cross

SE14 6LU

Phone: 020 8692 5228

Monday: 3pm-9pm
Tuesday & Friday: 7pm-9pm
Wednesday, Thursday, Saturday, Sunday: 8am-9pm

Visitors welcome. You don't need an appointment to speak in confidence to a trained volunteers about whatever is on your mind. It is best to telephone the branch for an appointment first. The service is free.

Counselling

Samaritans (North London)

Shaftesbury Hall, Herbert Road

N11 2QN

Phone: 020 8368 6789

Monday, Tuesday, Sunday: 10am-1pm
Monday: 4pm-9pm
Tuesday: 7pm-9pm
Wednesday: 1pm-4pm
Wednesday: 6:30pm-9pm
Thursday: 1pm-9pm
Friday: 6pm-9pm
Saturday & Sunday: 5pm-9pm

To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment.

Counselling

Samaritans (Watford)

Milly Apthorp House, 45 St John's Road, Watford, Herts

WD17 1QL

Phone: 01923 233 333

Monday & Sunday: 7:30pm-9pm
Tuesday-Thursday: 9am-9pm
Saturday: 9am-4pm
Wednesday: 11am-9pm
Friday & Sunday: 9am-11am

Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available.

Counselling

Sangam Association of Asian Women

210 Burnt Oak Broadway

HA8 0AP

Phone: 020 8952 7062

Monday-Friday: 9:30am-5pm
Saturday: 9am-1pm

Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes.

Accommodation/housing advice, Benefits advice, Counselling, Debt advice, Education/training

SanKTus Welfare Project

4 Lady Margaret Road, Kentish Town

NW5 2XT

Phone: 020 7485 9160

Sunday: 3pm-4:30pm (showers and clothes available)
Wednesday: 2pm-3:30pm (afternoon tea with sandwiches and refreshments)

Phone or email sanktus.welfare@gmail.com for details of Tai Chi, yoga and craft sessions, welfare advice etc.

Benefits advice, Bathroom/showers, Clothing store, Food (free), Art classes, Leisure facilities

Santé Project

Training Link, 54-56 Phoenix Road

NW1 1ES

Phone: 020 7482 2903

Advocacy and befriending for vulnerable refugees and asylum seekers. Download a referral form from the website.

Selby food hub

Selby Centre, Selby Road, Tottenham

N17 8JL

Tuesday: 2pm-4pm
Thursday: 5pm-8pm

Offering a food bank for non-perishable foods and sometimes other food donations.

Food (free), Food

Seventh Day Adventist Church (Stoke Newington)

Yoakley Rd

N16 0BD

Phone: 020 8800 8422

Wednesday: 12:15pm-1:30pm (open door drop-in)
Sunday: 7pm-7:30pm (Lincoln’s Inn Fields)

Severe Weather Emergency Protocol

When the weather dips to zero degrees, severe weather emergency protocols (SWEP) are activated, and bed spaces will be available for rough sleepers in all parts of London. All referrals will be via the St Mungo's outreach team via www.streetlink.org. If you are concerned about someone you are supporting during a SWEP period, please email swepreferrals@islington.gov.uk and they will advise on what accommodation is available.

Shelter (London Public Advice Line)

Phone: 0344 515 1540

Monday-Friday: 9am-12:30pm
Monday-Friday: 2:30pm-6pm
Tuesday & Friday: 10am-1pm (drop-in, 71 Camden High Street, Camden)
Wednesday & Thursday: 10am-1pm (drop-in, 385 North End Road, Hammersmith & Fulham)

For people (aged 25+) who need specialist housing advice or generalist welfare benefits/ debt advice. Can also make referrals to a housing caseworker or solicitor, or link to other services.

SHP

245 Gray's Inn Road

WC1X 8QY

Phone: 0204 509 8300

Monday-Sunday: 9am-5pm

Provides innovative accommodation and support services to 3,000 of London's most vulnerable people. To discuss referral, call 020 7520 8660.

Accommodation/housing advice, Art classes, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support

SHP - Camden Recovery Service, Islington Aftercare & Haringey ETE Service

The London Irish Centre, 50-52 Camden Square

NW1 9XB

Phone: 020 7520 8682

Monday-Friday: 9am-5pm

Supports borough residents who have experienced substance use treatment or are in recovery into education, training and employment.

Accommodation/housing advice, Education/training, Step-free

Shree Jalaram Mandir

2 Wadsworth Road, Perivale

UB6 7JD

Phone: 020 8578 8088

Tuesday: 6:30pm-7pm (Lincoln's Inn Fields)
Wednesday: 7:30pm-8pm (Temple station)
Friday: 6pm-6:30pm (Strand, nr Charing X)

Wonderful vegetarian curries!

Food (free)

Simon Community

129 Malden Road, Kentish Town

NW5 4HS

Phone: 074 230 6000

Monday, Wednesday, Friday: 7:15am-7:30am (tea run: 7.15 Arundel St, Temple; 7.30 Agar St, Strand)
Thursday: 8:30pm-1:30am (soup run: Duke's Rd/Euston; Temple; under W'loo Br, behind NT)
Sunday: 1:30pm-3:30pm (street cafe: St Giles, nr Centrepoint)
Winter shelter:
01 January to 31 March
Monday-Sunday: 7pm-8am
01 January to 31 March
Monday, Wednesday, Friday: 9:30pm-11:30pm (street work)

Outreach support out on the streets, taking food and support to their homeless guests in central London. Mobile outreach to Covent Garden and the Strand on Tues, Weds and Thursday evenings and they can be found at the Edith Cavell statue outside St Martin in the fields at 9.30pm. Hot drinks, food, sleeping bags, toiletries and clothes available on request.

Food (free), Clothing store, Outreach workers

Smart Works

Unit 2, Shepperton House, 89-93 Shepperton Rd

N1 3DF

Phone: 020 7288 1770

Smart clothing for women for job interviews. Mentoring programme run by CIPD and referral to employability programmes.

Clothing store

Sock Mob

Aim to befriend the homeless and hand out socks. See website for next mob.

Clothing store

Soho NHS Walk-In Centre

1 Frith Street

W1D 3HZ

Phone: 020 7534 6500


Monday-Friday: 8am-8pm
Saturday & Sunday: 10am-8pm (and Bank Holidays - closed on Christmas Day)

Previously a walk-in medical centre for general healthcare, contraceptive advice, and HIV/Hep tests. Closed since Covid-19 pandemic. Visit 111 online for any health concerns.

Medical/health, Sexual health