Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Prisoners' Advice Service (PAS)

PO Box 46199, EC1M 4XA

Phone: 020 7253 3323

Monday-Friday: 9:30am-5:30pm
Monday, Wednesday, Friday: 10am-5pm (advice line, closed 1pm–2pm)

Free legal advice and support to adult prisoners through a telephone advice line, letters clinic and legal outreach sessions.

Advocacy, Legal advice

Rape Crisis (England & Wales)

Phone: 0808 802 9999

Monday-Sunday: 12pm-2:30pm
Monday-Sunday: 7pm-9:30pm

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Advocacy, Counselling, Medical/health, Sexual health, Legal advice

Re-Solv

30a High Street, Stone, Staffordshire ST15 8AW

Phone: 01785 810762

Monday-Friday: 10:30am-4pm (helpline - not public holidays)

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children. Phone or email (information@re-solv.org). Works closely with Solve It, who offer an online counselling service (01536 414690).

Advocacy, Counselling, Drugs workers, Outreach worker links

Release (drug & legal helpline)

Phone: 020 7324 2989

Monday-Friday: 11am-1pm (drugs helpline - 0845 4500 215)
Monday-Friday: 2pm-4pm (drugs helpline)

Specialist advice on drugs and drugs law. Information on your rights on arrest. Complete the web form, ring or email ask@release.org.uk Helpline 0845 4500 215 ask@release.org.uk (open 11am-1pm and 2pm-4pm, Monday-Friday)

Advocacy, Legal advice

Respond

Phone: 0808 808 0700

Thursday: 10am-4pm (helpline)

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or email wvhelpline@respond.org.uk.

Mental health, Advocacy, Counselling, Medical/health

Rethink

Phone: 0300 5000 927

Monday-Friday-Friday: 9:30am-4pm (helpline)

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Mental health, Accommodation/housing advice, Advocacy, Counselling, Education/training

Royal British Legion

Phone: 0808 802 8080

Monday-Sunday: 8am-8pm (contact centres)

Delivers information, advice and support to members of the British armed forces, reservists, veterans and their families across the UK. Visit one of their centres, call (free from UK landlines and main mobile networks) or use their online resources to find out more.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support

Salvation Army - I Need to Find Someone

Phone: 020 7367 4747

If you have lost touch with someone (family or friends), you can begin your search here. Phone, write or email family.tracing@salvationarmy.org.uk. Provide your full name, DOB and address, and the following information about the person you are looking for: their full name, DOB, relationship to you and why you are out of touch.

Samaritans (National Helpline)

National

Phone: 116 123

Monday-Sunday: 12am-12am (helpline open 24hrs, 365days a year)

Whatever you're going through, free and condiential mental health support. You can take things at your own pace, they will listen carefully and talk things through on a confidential basis.

Sane

Phone: 0300 304 7000

Monday-Sunday: 4pm-10pm 0300 304 7000

We believe that no-one affected by mental illness should face crisis, distress or despair completely alone. Information on schizophrenia, depression and bi-polar disorder in Bengali, Chinese, Gujarati, Punjabi & Urdu as well as English. SANEline: 0300 304 7000

Mental health, Counselling

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. Info on contraception, family planning, sexual health, clinics etc.

Counselling, Medical/health, Sexual health

Shelter Housing Advice Helpline

Phone: 0808 800 4444

Monday-Friday: 8am-8pm
Saturday & Sunday: 9am-5pm

Free helpline staffed by trained housing advisers will try to connect you with a relevant service. Website offers an online chat, advice line and directory. Advice on homelessness, eviction, benefits, repossession and council housing.

Tenancy support

SMART RECOVERY

National

Monday-Friday: 9am-5pm (call-back service)

SMART Recovery is an international non-profit organization that provides assistance to individuals seeking abstinence from addiction. SMART stands for Self-Management and Recovery Training. The SMART approach is secular and science-based, using cognitive behavioral therapy and non-confrontational motivational methods. Online meeting at the times listed on their website. Use their call-back service between 9am – 5pm, leave your name and number and they'll return your call. Or request support by emailing your name & number to: support@smartrecovery.org.uk

Counselling, Drugs workers

SPACES

The Beacon, Marne Road, Catterick Garrison, North Yorkshire DL9 3AU

Phone: 01748 833797; 01748 872940

The Single Persons Accommodation Centre for the Ex Services, SPACES, helps single ex-regulars find appropriate accommodation when they leave the services to reduce the likelihood of ex-service personnel becoming homeless or sleeping rough after discharge.

Accommodation/housing advice

SSAFA Forcesline

Phone: 0800 260 6767

Monday-Friday: 9am-5pm

SSAFA helps combat homelessness among ex-Service personnel. Their London Homeless Division works with ex-Service rough sleepers. If you have gone AWOL, contact their Reclaim Your Life scheme and get your life back on track.

Suicide Bereaved Network

Phone: 0300 999 0003

Free support groups (check the online map of groups), counselling and information for people bereaved by someone's suicide.

Counselling, Advocacy

SURVIVORS OF BEREAVEMENT BY SUICIDE

Natonal

Phone: 0300 111 5065

Monday-Sunday: 9am-9pm (phoneline)

Support for people over 18 bereaved by suicide. Phone or email or visit the website to find your nearest group.

Advocacy

Survivors UK

Unit 1, Queen Anne Terrace, Sovereign Court, The Highway, E1W 3HH

Phone: 0845 122 1201

Monday-Sunday: 12pm-8pm (helpline webchat)

National helpline offering information and support to men who have been sexually assaulted at any time in their lives, and those who care for them. One-to-one counselling and support groups for male survivors in the London area. Awareness and training for agencies whose client group includes male survivors.

Advocacy, Counselling, Sexual health

The Loss Foundation

Phone: 0300 200 4112

Support for those that have lost loved ones to cancer. Free support groups and therapy. Visit website to find out the date of their next group near you.

Advocacy, Counselling

The Mix

Phone: 0808 808 4994

Monday-Sunday: 11am-11pm (helpline & webchat)

Free connections to local and national services and sources of help for young people. Phone, text (80849) or email via the website.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Legal advice

The Runaway Helpline

National

Phone: 116 000

Monday-Sunday: 8am-12am (call or text, open 24hours)

Free, confidential 24-hour helpline for young people who've run away or are thinking of running away. 1-2-1 chat service for people aged 11-17. If you're over 17, they can still support you through the free, 24/7 helpline by phone, text and email on 116 000 or 116000@missingpeople.org.uk

Counselling

The Trussell Trust

Unit 9 Ashfield Trading Estate, Ashfield Rd, Salisbury

SP2 7HL

Phone: 01722 580180

Monday-Friday: 9:30am-5pm

The Trust organises food banks throughout the UK. Find your nearest one via the website.

Tourettes Action

Phone: 0300 777 8427

Monday & Tuesday: 6pm-8pm (leave a message outside these times and they will phone back)
Thursday: 9am-8pm (leave a message outside these times and they will phone back)

Help and support for people (including children and young people) with Tourette's Syndrome. Phone or email help@tourettes-action.org.uk. Find out about diagnosis and support after diagnosis.

Advocacy, Counselling

UK Hepatitis C Resource Centre

Phone: 0870 242 2467

Excellent online information centre on hepatitis C. Runs the Hepatitis C Information Line for patients and professionals alike.

Veterans UK

Phone: 0808 191 4218

Monday-Thursday: 9am-3:30pm (drop in or phone)
Friday: 9am-1pm (drop in or phone)

Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.

Accommodation/housing advice, Debt advice, Benefits advice