Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services"
Samaritans (Hillingdon)

2 Press Road, Uxbridge

UB8 1AT

Phone: 01895 253355

Monday-Wednesday: 7pm-9pm
Tuesday: 11am-1:30pm
Thursday: 4pm-9pm
Friday: 4:30pm-9pm
Saturday & Sunday: 9am-3:30pm

Talk face-to-face with a Samaritans volunteer. If you are making a special journey, you may wish to phone first to check that someone will be free to see you.

Counselling

Samaritans (Ilford & Redbridge)

8 Mildmay Road, Ilford, Essex

IG1 1DT

Phone: 020 8553 9900

Thursday: 10:30am-9pm
Tuesday: 7am-10am
Tuesday: 5pm-9pm
Wednesday, Friday, Saturday: 8pm-9pm
Sunday: 8am-10:30am
Monday: 10:30am-7:30pm

Available to see callers face to face until 21:00. Please call in advance to ensure that they are available to see you. The branch is sometimes open at other times as well. Please call for details. Calls to the number will always be answered 24/7.

Counselling

Samaritans (inner SW London)

53-55 Felsham Road

SW15 1AZ

Phone: 020 8789 9121

Monday-Friday: 10am-12:30pm
Monday-Friday: 2:30pm-7pm

You are welcome to talk to a Samaritan volunteer face to face; however, to guarantee that one will be available, please phone and arrange an appointment on 020 8789 9121. Private, safe and non-threatening environment. They will give you the time and space to work through your problems or difficulties in complete confidence.

Counselling

Samaritans (Kingston-Upon-Thames)

2 Wheatfield Way, Kingston upon Thames

KT1 2QS

Phone: 116 123 (freephone)

Monday-Sunday: 7:30am-9:30pm

A a short walk from Surbiton station. Speak in confidence to a trained volunteers about whatever is on your mind. The service is free.

Counselling

Samaritans (Lewisham)

1-5 Angus Street, New Cross

SE14 6LU

Phone: 020 8692 5228

Monday: 3pm-9pm
Tuesday & Friday: 7pm-9pm
Wednesday, Thursday, Saturday, Sunday: 8am-9pm

Visitors welcome. You don't need an appointment to speak in confidence to a trained volunteers about whatever is on your mind. It is best to telephone the branch for an appointment first. The service is free.

Counselling

Samaritans (North London)

Shaftesbury Hall, Herbert Road

N11 2QN

Phone: 020 8368 6789

Monday, Tuesday, Sunday: 10am-1pm
Monday: 4pm-9pm
Tuesday: 7pm-9pm
Wednesday: 1pm-4pm
Wednesday: 6:30pm-9pm
Thursday: 1pm-9pm
Friday: 6pm-9pm
Saturday & Sunday: 5pm-9pm

To speak to a trained Samaritan in person in the branch, please call 020 8888 6540 and leave a message. A trained Samaritan will call you back to arrange an appointment.

Counselling

Samaritans (Watford)

Milly Apthorp House, 45 St John's Road, Watford, Herts

WD17 1QL

Phone: 01923 233 333

Monday & Sunday: 7:30pm-9pm
Tuesday-Thursday: 9am-9pm
Saturday: 9am-4pm
Wednesday: 11am-9pm
Friday & Sunday: 9am-11am

Visitors welcome to come and talk through their problems. Appointment not necessary but advisable to phone first to make sure someone will be available.

Counselling

Sangam Association of Asian Women

210 Burnt Oak Broadway

HA8 0AP

Phone: 020 8952 7062

Monday-Friday: 9:30am-5pm
Saturday: 9am-1pm

Relieves poverty, hardship, and distress of the socially and economically disadvantaged without discrimination. Counselling for women, youth and underprivileged people. Cultural classes.

Accommodation/housing advice, Benefits advice, Counselling, Debt advice, Education/training

Spectra CIC

St Charles Centre, Exmoor Street

W10 6DZ

Phone: 0203 322 6920

Pre-Covid-19 were offering health and well-being services, including sexual health, emotional resilience and wellbeing. Outreach, social and therapeutic groups, support, health screening, counselling. Services are suspended - check website for details as some services are reinstated.

Mental health, Counselling, Education/training, Outreach worker links, Outreach workers, Sexual health

Squatters Legal Network

Phone: 0792 576 9858

Monday-Sunday: 9am-9am

Emergency advice & legal support for people threatened with arrest or arrested for squatting: 24-hour emergency phone.

Counselling, Legal advice

Stoll

446 Fulham Road

SW6 1DT

Phone: 020 7385 2110

Monday-Friday: 8am-8pm (closed 12.30–1.30)
Saturday & Sunday: 8am-5pm

Stoll is the leading provider of supported housing for ex-servicemen and women. As well as housing, they provide life-changing support including employment training, advice, addiction services and health and wellbeing activities.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Counselling, Debt advice, Drugs workers, Education/training, Music/drama, Outreach workers, Tenancy support

The Listening Place

3 Meade Mews

SW1P 4EG

Phone: 020 3906 7676

By Appointment
Monday-Sunday: 9am-9pm

Providing free, sustained, support, by appointment for those who feel life is no longer worth living. There is no ‘drop-in’ or helpline service.

Mental health, Counselling

The Margins Project

19b Compton Terrace

N1 2UN

Phone: 020 7704 9050

Monday & Wednesday: 11am-2pm

Showers, clothes, food. Advice on health, housing, money & legal issues. Also therapy, job club & English tuition.

Accommodation/housing advice, Bathroom/showers, Debt advice, Food, Legal advice, Counselling

Waterloo Legal Advice Service

Waterloo Action Centre, 14 Baylis Road

SE1 7AA

Phone: 020 7261 1404

Covers children, crime, domestic violence, education, employment, family, housing, immigration etc. Written advice, casework, initial advice and form-filling.

Counselling, Legal advice, Tenancy support, Accommodation/housing advice

WDP - Westminster Drug Project

470-474 Harrow Road

W9 3RU

Phone: 020 7266 6200

Monday-Friday: 1pm-5pm (open access)

Open access services, structured treatment programmes, outreach and aftercare. Advice about blood-borne viruses. Helpline: 020 7266 6300.

Accommodation/housing advice, Advocacy, Counselling, Drugs workers, Medical/health, Needle exchange, Outreach worker links, Outreach workers

Alcoholics Anonymous

Phone: 0800 9177 650

Fellowship of people who help each other to recover from alcoholism. Call their national helpline free on 0800 9177 650 or email help@aamail.org, or enter your postcode to find your nearest support meeting.

Counselling

Childline

Phone: 0800 11 11

Free, confidential helpline for young people. Great information on the website. If you need support now or want to talk privately, contact a counsellor for free.

Mental health, Advocacy, Counselling

Cruse Bereavement Care - National Helpline

Phone: 0808 808 1677

Monday & Friday: 9:30am-5pm (not bank holidays)
Tuesday-Thursday: 9:30am-8pm

The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Group, one to one and peer support; friendship support, practical support, listening, drop-in, phone helpline and more. MON, FRI: 9.30-5 TUE,WED,THU: 9.30-8 SAT, SUN: 10-2 ONLINE MESSAGE CHAT ALSO AVAILABLE: MON-FRI: 9AM-9PM

Counselling

Dr Kershaw’s Hospice

Turf Lane, Royton, Oldham, Greater Manchester

OL2 6EU

Phone: 0161 624 9984

Monday-Sunday: 9am-9am

The UK's first 'homeless-friendly' hospice. 24-hour helpline: 0161 785 5635. "Dr Kershaw’s Hospice provides specialist palliative care for adults with non-curable, life-limiting illnesses in a peaceful and homely environment. Our healthcare focuses on relieving and preventing the suffering of patients."

Counselling, Medical/health, Barber, Bathroom/showers, Bedding, Education/training, Food (free), Foot care, Food, Internet access

Frank

Phone: 0300 123 6600

Monday-Sunday: 2pm-6pm (live chat)

Drug advice for young people. Web: www.talktofrank.com; SMS: 82111; email: frank@talktofrank.com.

Advocacy, Counselling, Drugs workers, Outreach worker links

GamCare

Phone: 0808 8020 133

Monday-Sunday: 8am-12am

GamCare is the leading provider of information, advice and support for anyone affected by problem gambling across England, Scotland and Wales. They operate the National Gambling HelpLine, as well as providing free treatment at 120 locations across Great Britain. Their dedicated advice service for young people is at https://www.bigdeal.org.uk/

Counselling

Hearing Voices Network

86-90 Paul Street, London EC2A 4NE

nationwide

A network for people who hear voices and see visions. If you want information about hearing voices groups please email info@hearing-voices.org.

Mental health, Counselling

National Domestic Violence Helpline

Phone: 0808 2000 247

24/4 helpline run in partnership between Women's Aid and Refuge. If you are in immediate danger, please call 999.

Accommodation/housing advice, Counselling

National Problem Gambling Clinic

69 Warwick Road

SW5 9BH

Phone: 020 7381 7722

Monday-Friday: 9am-5pm

Helps problem gamblers in England and Wales aged 16+. The team includes psychiatrists, psychologists, family therapist and CAB debt management specialist. Contact in person (find your nearest clinic online), by phone (020 7381 7722) or e-mail (gambling.cnwl@nhs.net). Urgent advice line: 0800 0234 650. Fax: 020 7381 7723 gambling.cnwl@nhs.net

Mental health, Advocacy, Counselling, Debt advice

National Self-Harm Network

Supporting individuals who self harm to reduce emotional distress and improve their quality of life Resources and information available online. A supportive and understanding forum.

Mental health, Counselling