Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

If you would like your service to be included, please download and complete an entry form

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

you are viewing "Advice services"
No Panic

Phone: 0844 967 4848

Monday-Friday: 10am-10pm

Support for those suffering from panic attacks, phobias, OCD, general anxiety disorder and tranquilliser withdrawal. Info, advice, counselling, listening, befriending and referrals. Helpline: 0844 967 4848; youth helpline: 0330 606 1174; email: info@nopanic.org.uk.

Mental health, Advocacy, Counselling, Drugs workers, Outreach worker links

POhWER

Phone: 0300 456 2370

Monday-Friday: 8am-6pm

If you have mental health problems or learning disabilities and need help with understanding care reviews, change of accommodation or serious medical treatment, get in touch. Phone or email pohwer@pohwer.net, or send the word ’pohwer’ with your name and number to 81025.

Advocacy, Counselling, Medical/health

Rape Crisis (England & Wales)

Phone: 0808 802 9999

Monday-Sunday: 12pm-2:30pm
Monday-Sunday: 7pm-9:30pm

Basic information so survivors of sexual violence can access the relevant services in England and Wales. See also http://www.rcne.com/ for Rape Crisis Europe; and http://www.rcni.ie/ for Rape Crisis Ireland.

Advocacy, Counselling, Medical/health, Sexual health, Legal advice

Re-Solv

30a High Street, Stone, Staffordshire ST15 8AW

Phone: 01785 810762

Monday-Friday: 10:30am-4pm (helpline - not public holidays)

Information about inhalant abuse (aka sniffing, glue sniffing, tooting and huffing). Outside helpline hours, an answer phone message gives an emergency contact. Good leaflets and sites for children. Phone or email (information@re-solv.org). Works closely with Solve It, who offer an online counselling service (01536 414690).

Advocacy, Counselling, Drugs workers, Outreach worker links

Respond

Phone: 0808 808 0700

Thursday: 10am-4pm (helpline)

Free service for children, young people, adults and elders with learning difficulties who have experienced trauma, loss or abuse. Respond offers therapy for people in London and South East England. Phone or email wvhelpline@respond.org.uk.

Mental health, Advocacy, Counselling, Medical/health

Rethink

Phone: 0300 5000 927

Monday-Friday-Friday: 9:30am-4pm (helpline)

Employment, supported housing, day services, helplines etc for people affected by severe mental illness, including special BME services. Phone, or email advice@rethink.org.

Mental health, Accommodation/housing advice, Advocacy, Counselling, Education/training

Sexual Health Helpline

Find your nearest clinic or just find out about AIDS and HIV. Info on contraception, family planning, sexual health, clinics etc.

Counselling, Medical/health, Sexual health

Suicide Bereaved Network

Phone: 0300 999 0003

Free support groups (check the online map of groups), counselling and information for people bereaved by someone's suicide.

Counselling, Advocacy

The Loss Foundation

Phone: 0300 200 4112

Support for those that have lost loved ones to cancer. Free support groups and therapy. Visit website to find out the date of their next group near you.

Advocacy, Counselling

The Mix

Phone: 0808 808 4994

Monday-Sunday: 11am-11pm (helpline & webchat)

Free connections to local and national services and sources of help for young people. Phone, text (80849) or email via the website.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Legal advice

The Runaway Helpline

National

Phone: 116 000

Monday-Sunday: 8am-12am (call or text, open 24hours)

Free, confidential 24-hour helpline for young people who've run away or are thinking of running away. 1-2-1 chat service for people aged 11-17. If you're over 17, they can still support you through the free, 24/7 helpline by phone, text and email on 116 000 or 116000@missingpeople.org.uk

Counselling

Tourettes Action

Phone: 0300 777 8427

Monday & Tuesday: 6pm-8pm (leave a message outside these times and they will phone back)
Thursday: 9am-8pm (leave a message outside these times and they will phone back)

Help and support for people (including children and young people) with Tourette's Syndrome. Phone or email help@tourettes-action.org.uk. Find out about diagnosis and support after diagnosis.

Advocacy, Counselling

Victim Support

Phone: 0808 1689 111

The national charity for victims and witnesses of crime in England and Wales. Victim Supportline: 0808 1689 111. Ring the helpline, email (supportline@victimsupport.org.uk) or visit the website to find out your near centre.

Counselling

Youth Access

1-2 Taylors Yard, 67 Alderbrook Road, London

SW12 8AD

Phone: 020 8772 9900

The website can put you in touch with local contacts for mental health counselling, advice and information. A huge range of services is available for you. Contact by phone (020 8772 9900), email (admin@youthaccess.org.uk) or via the website.

Mental health, Advocacy, Counselling, Outreach worker links

Breathing Space Scotland

Scotland

Phone: 0800 83 85 87

Monday-Thursday: 6pm-2am
Friday-Sunday: 6pm-6am

Free, confidential phone service for anyone in Scotland experiencing low mood, depression or anxiety. Experienced advisors listen and offer advice. Outside opening hours, contact Samaritans on 116 123 (24/7).

Mental health, Advocacy, Counselling

Crossreach (Rankeillor Initiative)

205 Cowgate, Edinburgh

EH1 1JH

Phone: 0131 225 4901


Monday-Friday: 9am-5pm (phone only for referrals)

For those in the early stages of recovering from substance use, we can provide temporary accommodation in shared flats while you get back on your feet again.

Accommodation/housing advice, Alcohol workers, Counselling, Drugs workers, Benefits advice, Bathroom/showers, Clothing store, Careers advice, Education/training

Crossreach Move On (Whiteinch)

0/5, 13 Victoria Park Drive South, Whiteinch, Glasgow

G14 9RN

Phone: 0141 959 5069

Monday-Friday: 8am-10pm (phone for referral only)
Saturday & Sunday: 9am-5pm

Temporary furnished accommodation and support to adults in recovery from substance misuse, who have achieved a period of stability through residential or community rehabilitation. Service is mainly for people living clean, but some methadone, etc, users who are stable will be considered.

Mental health, Accommodation/housing advice, Alcohol workers, Counselling, Drugs workers, Tenancy support, Step-free

Drinkline

Phone: 0300 123 1110

Monday-Friday: 9am-8pm
Saturday & Sunday: 11am-4pm

Free, confidential helpline for people worried about their alcohol intake or anyone concerned about them. Advice on services to help you cut down your drinking.

Alcohol workers, Counselling, Outreach worker links

Edinburgh City Youth Cafe

11-15 Vennel, Edinburgh

EH1 2HU

Phone: 0131 229 1797

Monday, Wednesday: 6pm-10pm (13–21 year olds)
Friday: 6pm-9pm (under 18s)

Mondays, Wednesdays and Fridays 6 – 9pm (Drop-in). Crime victims - emotional support C-Cards available for free condoms. Call or email contact@6vt.info

Mental health, Accommodation/housing advice, Alcohol workers, Counselling, Debt advice, Drugs workers, Education/training, Medical/health

Glasgow City Mission

20 Crimea Street, Glasgow

G2 8PW

Phone: 0141 221 2630

Monday-Friday: 10am-8pm Breakfast, lunch & dinner - see times for meals.

Open Monday – Friday Drop In: 10am – 4:30pm, 6 – 7:30pm Lunch: 1 – 3pm, Dinner: 6 – 7:30pm. Our Urban café is open for music lessons and college classes. We are also working with some guests to get them into employment. Our counselling service is operating in Crimea Street and some activities continue online. Nursery open.

Mental health, Accommodation/housing advice, Alcohol workers, Careers advice, Counselling, Drugs workers, Education/training, Food (free), Foot care, Internet access, Leisure facilities, Outreach worker links, Outreach workers, Tenancy support, Step-free, Ex-forces, Ex-offenders, Food, Medical/health, Advocacy

Glasgow Council on Alcohol

14 North Claremont St, Glasgow

G3 7LE

Phone: 0141 353 1800

Monday-Thursday: 9am-9pm
Friday: 9am-5pm
Saturday: 9am-1pm

GCA is an accredited counselling service and provides individual, free and confidential counselling for people experiencing alcohol-related difficulties and those affected by someone else's alcohol use. Drop in any time during opening hours. Freephone helpline: 0808 802 9000

Alcohol workers, Counselling, Outreach worker links, Step-free

Glasgow Women's Aid

4th Floor, 30 Bell Street, Glasgow

G1 1LG

Phone: 0141 553 2022

Monday-Friday: 10am-4pm

Advice and support for women experiencing domestic violence and their children. Domestic Abuse Helpline: 0800 027 1234 (24/7). Help and advice available.

Counselling

Lodging House Mission

35 East Campbell St, Glasgow

G1 5DT

Phone: 0141 552 0285

Monday-Friday: 8:30am-10am (Free breakfast)
Monday-Thursday: 12pm-2pm (Free lunch)
Friday: 12pm-1:30pm (Free Lunch)

We are a day centre for the homeless, socially isolated, and vulnerable, based in the East End of Glasgow. We have an Intervention Worker who provides a range of services including emotional support, benefits checks, filling out forms and signposting to relevant organisations. In addition to that we also provide a suite of activities which is constantly reviewed to ensure they are the most appropriate/enjoyable for our client group.

Accommodation/housing advice, Advocacy, Barber, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Dentist, Education/training, Food (free), Food, Foot care, Internet access, Luggage storage, Music/drama, Sexual health, Tenancy support, Ex-offenders

Rape Crisis Scotland

46 Bath Street, Glasgow

G2 1HG

Phone: 0141 331 4180 (gen enquiries)

Monday-Sunday: 6pm-12am

Helpline: 08088 01 03 02. Free, confidential helpline for anyone, women and men, affected by sexual violence, no matter when or how it happened. We can also put you in touch with local rape crisis centres or other services if you need longer-term support. Minicom service for deaf or hard of hearing people (0141 353 3091). Interpreters are available if your first language is not English.

Counselling, Outreach worker links, Sexual health

Right There (formerly YPeople)

15 Dava Street, Govan, Glasgow

G51 2JA

Phone: 0141 565 1200

Monday-Friday: 9am-5pm

Right There walks alongside those who need support, to prevent them becoming homeless or separated from their loved ones. Rooted in the hearts of local communities across Scotland, our services help to: - Prevent homelessness through supportive and safe places to call home; - Help people become more independent with community-based support; - Improve people’s mental health and wellbeing through mentoring and counselling.

Mental health, Counselling, Step-free, Ex-offenders, Ex-forces, Art classes, Accommodation/housing advice