Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Forest Churches Emergency Night Shelter

Phone: 07739 870411

01 November to 31 March
Monday-Sunday: 8pm-7:30am

18+; mixed; dry; 30 spaces. Separate area for women. 18+ with a Waltham Forest connection. Self referrals call 07739 870 411 before 3.00pm Mon-Fri or visit either St Mungo’s Hub or Waltham Forest Housing Services for referral. Ring Shelter Coordinator on 07739 870 411 before 3.00pm Monday-Friday.

Accommodation/housing advice, Bathroom/showers, Food (free)

Glass Door Homeless Charity

155a Kings Road, Chelsea

SW3 5TX

Phone: 020 7351 4948

Monday, Tuesday, Thursday: 9am-2pm (Chelsea Methodist Church)
Winter shelter
04 November to 05 April
Monday-Sunday: 8pm-7am (please come to the day centre or phone to see if there are vacancies)
Wednesday & Friday: 9am-2pm (St Augustine's Church)
Monday-Friday: 12pm-3pm (Ace of Clubs)
Monday-Thursday: 9am-11am (Vineyard Community Centre)
Tuesday: 12:30pm-3pm (The Yard, Putney)

Glass Door runs London’s largest emergency winter night shelter, providing men and women a safe, warm place to sleepfrom November to April. Individuals affected by homelessness also access advice, food, showers and laundry facilities year-round from drop-in day centres that work in partnership with the charity.

Accommodation/housing advice, Bathroom/showers, Careers advice, Clothing store, Education/training, Food (free), Internet access, Tenancy support, Advocacy, Benefits advice

Glass Door Night Shelters Wandsworth

Phone: 020 7351 4948

05 November to 07 April
Monday-Sunday: 8pm-7am

30 spaces, 18+, separate areas for women. For self-referral, phone Mon-Fri, 9am-5pm to check vacancies. Waiting list registration by phone or via www.glassdoor.org.uk/.

Accommodation/housing advice, Food

Great Chapel Street Medical Centre

4th Floor, Soho Centre for Health, 1 Frith Street, Soho

W1D 3HZ

Phone: 020 7437 9360

Monday, Tuesday, Thursday: 10am-12:30pm (doctor)
Monday-Friday: 2pm-4:30pm (doctor)
Monday & Friday: 10am-12:30pm (alcohol & mental health nurse)
Monday, Tuesday, Thursday, Friday: 2pm-4:30pm (drugs, alcohol & mental health nurse)
Monday: 10am-12pm (counselling drop-in; appointment at other times)
Tuesday: 2pm-4:30pm (counselling drop-in; appointment at other times)
Friday: 9am-12:30pm (podiatry)
Tuesday & Thursday: 10am-5pm (dental service)

Monday GP & Nurse: bookable clinics from 10am GP: walk-in clinic, Nurse: bookable clinic from 2pm Tuesday GP & Nurse: bookable from 11:30am GP: bookable, Nurse: Walk-in from 2pm Wednesday Nurse: bookable from 10am GP: bookable, Nurse: Walk-in from 2pm Thursday GP: walk-in, Nurse: bookable from 10am GP & Nurse: Bookable from 2pm Friday Nurse: Walk-in from 10am GP & Nurse: Walk-in from 2pm

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Counselling, Drugs workers, Foot care, Medical/health

Greenwich Migrant Hub

Woolwich Common Community Centre, Leslie Smith Square

SE18 4DW

Phone: 07429031389

Tuesday: 10:30am-1:30pm

Drop-in centre for free immigration, housing & domestic violence advice, and a hot meal to migrants in Greenwich and neighbouring boroughs.

Accommodation/housing advice, Advocacy, Benefits advice, Food (free), Legal advice, Step-free

GrowTH (Tower Hamlets)

302 The Highway, Shadwell

E1W 3DH

SHELTER RUNS FROM
01 October to 30 April
Monday-Friday: 9am-5pm

GrowTH is a partnership of churches opening its doors to those homeless in Tower Hamlets. Our main project is an emergency night shelter which provides both immediate shelter for homeless men and women and assistance in securing more permanent longer-term accommodation. Referrals made by agencies in Tower Hamlets (http://thisisgrowth.org/referrals/) Crisis, Whitechapel Mission, Praxis, Providence Row, Health E1, Spitalfields Crypt Trust, Look Ahead Low support, 15 bed spaces, 28 nights max, men and women. (Details: http://thisisgrowth.org/referral-agencies/)

Accommodation/housing advice, Advocacy

Hackney Migrant Centre

St Mary's New Church Rooms, Spenley Walk, Stoke Newington Church Street

N16 9ES

Phone: 07504332706

Wednesday: 10am-4pm

Free immigration advice & support for refugees & migrants. Arrive early with documents or paperwork (40 visitors only). info@hackneymigrantcentre.org.uk

Accommodation/housing advice, Advocacy, Legal advice

Hackney Recovery Service

110 Mare Street

E8 3SG

Phone: 0300 303 2611

Monday-Friday: 10am-4pm (assessment sessions at 110 Mare Street)

Service for people with problems with drugs. Drop-in, prescribing, community detox, BBV clinics, group work, key working. Self-refer of get your key worker to help you. Out-of-hours, please phone 0808 168 8669.

Education/training, Careers advice, Accommodation/housing advice, Benefits advice, Counselling, Drugs workers, Needle exchange

Hackney Winter Night Shelter

Phone: 020 853 3808, 020 3729 8864

Winter shelter (dates TBC):
01 November to 30 March
Monday-Sunday: 7:30pm-8am (6.30pm Sundays. Closed during Crisis)

Mixed; beds for 25 (screened area for women); dry. Last admission 8.30pm. Agency referrals only - phone to check details and leave message if voicemail. 15 bed spaces until 23 Dec 2017, 25 until 31 March 2018.

Accommodation/housing advice, Advocacy, Counselling, Food (free), Outreach worker links, Outreach workers

Herts Young Homeless (HYH)

1st Floor, Gracemead House, Woods Avenue, Hatfield

AL10 8HX

Phone: 03333 202 384

Monday-Friday: 9am-5pm (appointments for advice)

Aims to prevent homelessness, and support young people, those in crisis and individuals at risk of becoming homeless, mainly people 16-24. Mediation, education and other specialist prevention services, advice, support etc. 18+ Hub for housing, money and benefits advice. Nightstop for emergency short-term accommodation. Advice line: 0844 833 0933.

Advocacy, Counselling, Education/training, Benefits advice, Accommodation/housing advice, Tenancy support

Homeless Action in Barnet (HAB)

36b Woodhouse Road

N12 0RG

Phone: 020 8446 8400

Monday-Friday: 12pm-3pm (free breakfast until 10.30, cheap meal - £1.50 - 12.00-1.30)

Works together as equals with people who are homeless or threatened with homelessness to enable them to take control of their lives, obtain a suitable home and maintain their tenancy.

Accommodation/housing advice, Advocacy, Benefits advice, Bathroom/showers, Clothing store, Food, Tenancy support

Homeless Link

Gateway House, Milverton Street

SE11 4AP

Phone: 020 7960 3010

National membership charity for organisations working directly with homeless people in England.

Accommodation/housing advice

Hope 4 Barking Night Shelter

Phone: 07527 192161

01 January to 31 December
Monday-Sunday: 7:30pm-8am

Year-round shelter for around 15 single people aged 18+ in the LB of Barking & Dagenham. Self- or agency referrals. Ring or email h4bdnighshelter@outlook.com

Accommodation/housing advice, Food (free), Advocacy, Bathroom/showers

Iraqi Community Association

Unit 1 Cavell House, 233 Wood Lane

W12 0HL

Phone: 0207 023 2650

Monday-Friday: 10am-5:30pm (Thursday phone only)

Advice & info for Iraqi & Arab communities. Support & guidance for young people. Day centre for older people. Cultural & social activities.

Accommodation/housing advice, Benefits advice, Medical/health, Legal advice, Leisure facilities

JCT

83 Margaret street (Marylebone Passage)

W1W 8TB

Phone: 07719828267

Monday-Friday: 8am-1pm Services: Showers (Booked in advance) also emergency showers. Takeaway Food:

JCT - Joining Communities Together To book an appointment, contact us on: 07719828267 JCT is a registered charity running services for people experiencing and facing homelessness in London and the Midlands. Our vision is to join communities together by bridging the gap between the crisis someone finds themselves in and the journey towards a place to call home. Casework support around housing, benefits, immigration, Health & Wellbeing Ladies group, sit in breakfast, (To be booked in advance). Alternatively, you can meet us during the Chalk Farm Salvation Army meal on Monday & Wednesday evening between 6pm till 8pm to see us and book an appointment.

Food, Bathroom/showers, Benefits advice, Accommodation/housing advice, Medical/health, Mental health, Food (free), Legal advice, Tenancy support

Joel Night Shelter

Kingston Churches Action on Homelessness, St Peter's Church Hall, London Rd, Kingston

KT2 6QL

Phone: 0208 255 7400

01 February to 14 March
Monday-Sunday: 7pm-9am (night shelter)
Tuesday: 8:30am-9:30am (conflict resolution)
Tuesday: 10am-1pm (art group)
Thursday: 10am-2pm ('cook and eat' programme)
Monday-Friday: 10am-1pm (drop-in advice)

Referrals primarily via Kingston Churches Action on Homelessness (020 8255 7400), which is next door. Supports primarily single people with a local connection to Kingston who are homeless, at risk of becoming homeless or who are experiencing serious problems with private landlords. They help solve housing problems and improve the quality of people's lives.

Accommodation/housing advice, Advocacy, Art classes, Barber, Bathroom/showers, Bedding, Clothing store, Education/training, Food (free), Foot care, Internet access, Laundry, Leisure facilities, Luggage storage, Tenancy support

Kingston University Community Legal Advice Clinic

Room 59, Kenry House, Kingston Law School, Kingston Hill, Kingston Upon Thames

KT2 7LB

Phone: 07708 312992

Tuesday: 5pm-7pm

Written advice and form-filling. Limited service outside term-time. Appointment only.

Accommodation/housing advice, Legal advice

Kiran - Asian Women's Aid

Waltham Forest Hub (Central) (Appointments only), 1 Russell Road, Leyton

E10 7ES

Phone: 020 8558 1986

Monday-Friday: 9am-5pm

Accommodation, advice & support for women from the Indian sub-continent (& from Turkey, Iran, Morocco, Malaysia etc) experiencing domestic violence. Help with benefits, legal issues, housing, health & training. Outreach and resettlement. Drop in, email (kiran.admin@kiranss.org.uk) or phone.

Accommodation/housing advice, Advocacy, Benefits advice, Education/training, Legal advice

London Borough of Barnet (Barnet Homes)

Housing Advice Team, Barnet House, 1255 High Road, Whetstone

N20 0EJ

Phone: 0208 359 4797

Monday-Friday: 8am-6pm

If you are homeless or at risk of becoming homeless, you should contact Barnet Homes (https://thebarnetgroup.org/). Freephone and emergency call service: 0800 3895225 (24/7). Type Talk: 18001 0800 3895225.

Accommodation/housing advice

London Borough of Bexley

Civic Offices, 2 Watling Street, Bexleyheath, Kent

DA6 7AT

Phone: 020 3045 3400

Monday-Friday: 8am-5pm

Emergency out-of-hours service: 020 8303 7171. You can also email housingoptionsservice@bexley.gov.uk

Accommodation/housing advice

London Borough of Brent

Brent Civic Centre, Engineers Way, Wembley

HA9 0FJ

Phone: 020 8937 2000

Monday-Friday: 9am-5pm

Outside office hours, call 020 8937 1234. You can also email housing.options@brent.gov.uk

Accommodation/housing advice

London Borough of Bromley

Civic Centre, Stockwell Close, Bromley

BR1 3UH

Phone: 020 8461 7721

Monday-Friday: 8:45am-5pm

Outside normal hours, contact the emergency homelessness service: 0300 303 8671. You can also email housing.options@bromley.gov.uk

Accommodation/housing advice

London Borough of Camden

5 Pancras Square

N1C 4AG

Phone: 020 7974 4444

Monday, Tuesday, Thursday, Friday: 9am-5pm

Outside office hours, phone 020 7974 4444. If you’re under 18, call Children’s Services.

Accommodation/housing advice

London Borough of Croydon

Bernard Weatherill House, 8 Mint Walk, Croydon, Greater London

CR0 1EA

Phone: 020 8726 6000

Monday-Friday: 9am-5pm

Please complete the council's self-help tool before going to see them. If you are fleeing domestic abuse, sexual violence, stalking or harassment, please ring the Family Justice Centre on 020 8688 0100 immediately.

Accommodation/housing advice

London Borough of Ealing

First Floor, Perceval House, Ealing

W5 2HL

Phone: 0208 8825 8888

Monday-Friday: 9am-4pm

Outside the Unit's office hours, phone 020 8825 5000. Within office hours, drop in or phone (020 8825 8888 or 020 8825 8881) for appointment. Yiu can also email housadv@ealing.gov.uk

Accommodation/housing advice