Established 2005 Registered Charity No. 1110656

Scottish Charity Register No. SC043760

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October – November 2024 : Change READ ONLINE

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Your rights

The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.

If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact   Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!

SERVICES

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Mary Ward Legal Centre

10 Great Turnstile

WC1V 7JU

Phone: 020 7831 7079; 020 7269 0292

Monday-Friday: 9:30am-5:30pm
Monday-Friday: 10am-1pm (housing advice: 020 7831 7079)

Housing advice for people on low income. Free legal advice – call or see website.

Accommodation/housing advice, Advocacy, Benefits advice, Debt advice, Legal advice

National Prisoners’ Families Helpline

15-17 The Broadway, Hatfield, Hertfordshire

AL9 5HZ

Phone: 0808 808 2003

Monday-Friday: 9am-8pm (not Bank Holidays)
Saturday & Sunday: 10am-3pm

Advice, info & support if a family member is in the criminal justice system in England and Wales.

Legal advice

Notre Dame Refugee Centre

Maison Pierre Chanel, 16 Leicester Square

WC2H 7LE

Phone: 020 7440 2669

Friday: 10:30am-1:30pm (immigration advice - 0207 440 2669)

Immigration advice for refugees & asylum seekers.

Legal advice

Plumstead Community Law Centre

36 Wellington Street, Woolwich

SE18 6PE

Phone: 020 8854 8848

Monday: 11am-12:30pm (drop in – employment advice, 36 Wellington St, SE18 6PF)
Tuesday: 10am-1pm (phone advice – employment & benefits)
Thursday: 10am-12pm (phone advice – immigration)

Advice, casework & representation for welfare benefits, employment and immigration matters for people who live, work or study in Greenwich. Works closely with other local social welfare agencies. Outreach services at other venues.

Benefits advice, Legal advice

Praed Street Project

c/o Jefferiss Wing, St Mary's Hospital, Praed Street

W2 1NY

Phone: 020 3312 6629

Monday, Tuesday, Thursday: 9am-6:30pm
Friday: 9am-4:30pm
Wednesday: 12pm-4pm

Outreach for women who work in the sex industry, on the streets and in working flats. Clinic-based STD services Monday to Friday. Advice on sexual health, support and info on sex work, the law, drugs, housing, HIV, self-defence/ safety, and to meet other women. Drop in or phone. Clinics by appointment. Outreach at your flat or sauna: 020 3312 1549.

Drugs workers, Medical/health, Legal advice

Queen Mary Legal Advice Centre

Legal Advice Centre, School of Law, Mile End Road

E1 4NS

Phone: 020 7882 3931

Monday-Friday: 9am-5pm (remote appointments)

By appointment only; term-time only. Asylum, domestic violence, employment, family issues, immigration, LGBT hate crime etc. Pink law gives free advice to the LGBT community. Please leave a brief message for a reply within 3 days. Opening times: 9-5pm Monday to Friday, with drop in clinic - NOW OFFERING REMOTE APPOINTMENTS DUE TO COVID-19.

Legal advice

Richmond Legal Advice Service

Holy Trinity Church, Sheen Pk, Richmond

TW9 1UP

Phone: 020 8891 2105

Tuesday: 8pm-9:30pm

Covers children, domestic violence, employment, housing, benefits etc.

Accommodation/housing advice, Benefits advice, Tenancy support, Legal advice

Royal Connections

The Hub Studios, 90 Monier Road (off Wick Lane), Bow

E3 2ND

Phone: 0300 111 1111

Sunday: 4pm-6pm (hot meal on 4th Sunday of the month)

Christian charity dedicated to helping people who need help. Works with other local organisations.

Accommodation/housing advice, Barber, Careers advice, Dentist, Education/training, Food (free), Medical/health, Legal advice

Squatters Legal Network

Phone: 0792 576 9858

Monday-Sunday: 9am-9am

Emergency advice & legal support for people threatened with arrest or arrested for squatting: 24-hour emergency phone.

Counselling, Legal advice

St Christopher's Fellowship (for children)

1 Putney High Street

SW15 1SZ

Phone: 0208 780 7800

The UK's only refuge for runaway children and is also a housing association for abused, neglected and disadvantaged children.

Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Education/training, Internet access, Legal advice

St Michael's Church

Camden Road

NW1 9LQ

Wednesday: 6:30pm-7:30pm

Free legal advice from trained solicitors on housing & homelessness, debt etc. NB: not immigration or criminal law advice.

Accommodation/housing advice, Debt advice, Legal advice

Stonewall Housing

8 Coppergate House, 10 White’s Row

E1 7NF

Phone: 020 7359 5767 (advice)

Monday-Friday: 10am-1pm (advice line 020 7359 5767)

Specialist LGBT housing advice and support for people in their own homes or supported housing for young people. Free, confidential housing advice for LGBT people of all ages. Since Covid-19 advice line Mon-Fri 10am-1pm: Option 1 advice. Option 2 advocacy. Option 3 supported housing.

Accommodation/housing advice, Advocacy, Legal advice

Switchboard LGBT

Phone: 0300 330 0630

Monday-Sunday: 10am-10pm (Helpline)

For LGBT+ people who have experienced hate crime, sexual violence or domestic abuse. Supports people who have had problems with the police or have questions about the criminal justice system. Phone or email hello@ switchboard.lgbt or message via the website. Bereavement help available.

Legal advice, Advocacy, Mental health

The Greenhouse

19 Tudor Road

E9 7SN

Phone: 020 8510 4490

Monday, Wednesday, Friday: 10am-12:30pm (drop-in)
Thursday: 10am-1pm (drop-in for homeless E Europeans in Hackney)

Health services for men and women who are sleeping rough, have a drug or alcohol problem, poor mental health, or who are simply struggling to keep a roof over their head in Hackney. Medical services include registering with a doctor and TB screening. Specific advice for Eastern Europeans, including translation services. Step-free entrance, with a lift to access other floors.

Mental health, Accommodation/housing advice, Alcohol workers, Benefits advice, Debt advice, Drugs workers, Needle exchange, Outreach worker links, Legal advice, Step-free

The Margins Project

19b Compton Terrace

N1 2UN

Phone: 020 7704 9050

Monday & Wednesday: 11am-2pm

Showers, clothes, food. Advice on health, housing, money & legal issues. Also therapy, job club & English tuition.

Accommodation/housing advice, Bathroom/showers, Debt advice, Food, Legal advice, Counselling

The Unity Project (TUP)

277a Upper Street, New Unity

N1 2TZ

The Unity Project offers completely FREE immigration advice and support. The Unity Project offers completely FREE support and advice about removing the 'no recourse to public funds' (NRPF) restriction from visas. www.unity-project.org.uk. If you want free advice, please tell us your name and number here: www.unity-project.org.uk/contact-us - we can call you back (with an interpreter if needed). The application that we assist with is called a 'Change of Conditions' application - you can read more about it here: www.gov.uk/government/publications/application-for-change-of-conditions-of-leave-to-allow-access-to-public-funds-if-your-circumstances-change. Please note, you need a valid visa in order to make this application.

Advocacy, Legal advice

University of Greenwich Legal Advice Centre

University of Greenwich (Greenwich Campus), Legal Advice Centre QM 203, Old Royal Naval College, Park Row

SE10 9LS

Phone: 0208 331 9947

Monday-Thursday: 9am-5pm (phone)

TERM-TIME only. Phone or email legaladvicecentre@gre.ac.uk for an appointment and you’ll get a reply within 48 hours. Employment, benefits; referrals to Free Representation Unit. Initial and written advice, and form-filling. Not disabled accessible – please phone so adjustments can be made.

Benefits advice, Legal advice

Veterans Aid

40 Buckingham Palace Road, Victoria

SW1W 0RE

Phone: 020 7828 2468

Monday-Thursday: 8:30am-3:30pm (helpline)
Friday: 8:30am-1:30pm

Free helpline: 0800 012 68 67. On your first visit, staff will assess your problems so the right specialist help can be arranged.

Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Outreach worker links, Outreach workers, Legal advice

Waterloo Legal Advice Service

Waterloo Action Centre, 14 Baylis Road

SE1 7AA

Phone: 020 7261 1404

Covers children, crime, domestic violence, education, employment, family, housing, immigration etc. Written advice, casework, initial advice and form-filling.

Counselling, Legal advice, Tenancy support, Accommodation/housing advice

Youth Justice Legal Centre

Unit 2, Crystal Wharf, 36 Graham Street

N1 8GJ

Phone: 0203 174 2279

Monday-Friday: 9:30am-5:30pm (open door policy)

Help & support to people 10–21. Legal help in education & community care, criminal representation (up to 18). Advocacy in housing, education, welfare, health etc.

Advocacy, Benefits advice, Education/training, Medical/health, Legal advice

Zacchaeus 2000 Trust

34 Grosvenor Gardens

SW1W 0DH

Phone: 020 7259 0801 or 020 8964 0961

Monday-Friday: 10am-4pm (advice, by appointment)

Advice and representation to those in debt with essential household bills (ie, council tax, rent and fuel bills) and those who need help with claiming benefits or fighting claims for overpayments. At Beethoven Centre, Third Ave, W10 4JL: advice and support to those whose housing costs have been affected by welfare reform. Tenancy support, inc deposit guarantees, to those struggling to access accommodation in the private rented sector.

Benefits advice, Debt advice, Tenancy support, Legal advice

Advicenow

Independent website providing up-to-date info on rights & legal issues.

Accommodation/housing advice, Advocacy, Benefits advice, Legal advice

Against Forced Marriages

Phone: 0800 141 2994

Monday & Thursday: 10:30am-4:30pm

Confidential helpline to support people who fear being pressured into a forced marriage or are already in one. Information and support every step of the way. Advice in Urdu and English. Male victims are welcome to call. The helpline is FREE. Outside helpline hours, leave a message and you will be contacted. In an emergency, call 999.

Counselling, Legal advice

Brook

Phone: 0800 018 5023

Monday-Friday: 9am-5pm

Free sexual health advice & helpline for under 25s, including information on your rights, and facts about sex and sexually-transmitted infections. You can find your nearest centre via the website ('Find a Service'). If you need to speak to someone outside Brook opening times please contact the Sexual Healthline on 0300 123 7123. If you need urgent medical advice please contact NHS 111 by dialling 111, or NHS 24 (Scotland) on 08454 242424.

Medical/health, Sexual health, Legal advice

Citizens Advice Bureau

Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.

Accommodation/housing advice, Debt advice, Benefits advice, Legal advice