Established 2005 Registered Charity No. 1110656
Scottish Charity Register No. SC043760
If you would like your service to be included, please download and complete an entry form
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Your rights
The Rights Guide for Rough Sleepers outlines your rights around arrest, stop and search, answering police questions, move-ons, no-drinking zones, sleeping rough, taking a pee in public and highway obstruction. It was put together by the Pavement, Housing Justice, Liberty and Zacchaeus 2000.
If your benefits have been sanctioned (cut off or reduced) and you feel this is unfair, you can appeal. Print this letter and hand it in at the office where you sign on. If you feel you need more advice about sanctions, contact Zacchaeus 2000 or your nearest Citizen’s Advice Bureau. And let us know contact@thepavement.org.uk at the Pavement!
SERVICES
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- Ex-offenders
- Food/soup runs
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- Homeless Persons Unit
- Housing help
- LGBT
- Miscellaneous
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- People with dependent children
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- All facilities
- accommodation/housing advice
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- barber
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- benefits advice
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- ex-forces
- ex-offenders
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- food (free)
- foot care
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- laundry
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- luggage storage
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- needle exchange
- outreach worker links
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- step-free
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you are viewing "all services"
Veterans Aid
40 Buckingham Palace Road, Victoria
SW1W 0RE
Phone: 020 7828 2468
Friday: 8:30am-1:30pm
Free helpline: 0800 012 68 67. On your first visit, staff will assess your problems so the right specialist help can be arranged.
Mental health, Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Clothing store, Counselling, Drugs workers, Education/training, Medical/health, Outreach worker links, Outreach workers, Legal advice
Whitechapel Mission
212 Whitechapel Road
E1 1BJ
Phone: 020 7247 8280
The Mission daycentre is open Mon-Sun from 6am. Free breakfast 8-10am. We have take-away food parcels and clothing parcels. Men’s showers, 7am-10am Mon-Fri Men’s Clothing, 7am-10am Mon-Fri Women’s showers, 6am-10am Mon-Fri Advice centre, 8am-3pm Mon-Fri Computer suite, 8am-3pm Mon-Fri
Accommodation/housing advice, Alcohol workers, Barber, Benefits advice, Bathroom/showers, Bedding, Clothing store, Counselling, Debt advice, Drugs workers, Food, Internet access, Medical/health, Outreach worker links, Tenancy support
Working Chance
Claremont Building, 24-27 White Lion Street
N1 9PD
If you are in England or Wales please fill out a referral form online here: workingchance.org/get-support Supports women with criminal convictions and those leaving the care system into sustainable, quality employment. They place candidates into a huge variety of jobs in hospitality, finance and media, as well as the public and third sectors. They also provide support around CV writing, interview practice and disclosing convictions to potential employers.
Accommodation/housing advice, Advocacy, Benefits advice, Counselling, Debt advice, Education/training, Tenancy support
Youth Justice Legal Centre
Unit 2, Crystal Wharf, 36 Graham Street
N1 8GJ
Phone: 0203 174 2279
Help & support to people 10–21. Legal help in education & community care, criminal representation (up to 18). Advocacy in housing, education, welfare, health etc.
Advocacy, Benefits advice, Education/training, Medical/health, Legal advice
Zacchaeus 2000 Trust
34 Grosvenor Gardens
SW1W 0DH
Phone: 020 7259 0801 or 020 8964 0961
Advice and representation to those in debt with essential household bills (ie, council tax, rent and fuel bills) and those who need help with claiming benefits or fighting claims for overpayments. At Beethoven Centre, Third Ave, W10 4JL: advice and support to those whose housing costs have been affected by welfare reform. Tenancy support, inc deposit guarantees, to those struggling to access accommodation in the private rented sector.
Benefits advice, Debt advice, Tenancy support, Legal advice
Advicenow
Independent website providing up-to-date info on rights & legal issues.
Accommodation/housing advice, Advocacy, Benefits advice, Legal advice
Citizens Advice Bureau
Free information and advice on legal, financial and other problems. Go to the website to find your nearest branch.
Accommodation/housing advice, Debt advice, Benefits advice, Legal advice
JobCentre Plus
Phone: 0345 604 3719
To make a claim: 0800 055 6688 For queries about existing claims for Income Support, Jobseekers Allowance or Incapacity Benefit: 0845 377 6001 For Social Fund enquiries: 0845 608 8661 For the Pensions Service: 0845 606 0265
Benefits advice
Royal British Legion
Phone: 0808 802 8080
Delivers information, advice and support to members of the British armed forces, reservists, veterans and their families across the UK. Visit one of their centres, call (free from UK landlines and main mobile networks) or use their online resources to find out more.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Education/training, Internet access, Outreach workers, Tenancy support
The Mix
Phone: 0808 808 4994
Free connections to local and national services and sources of help for young people. Phone, text (80849) or email via the website.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Counselling, Debt advice, Legal advice
Veterans UK
Phone: 0808 191 4218
Friday: 9am-1pm (drop in or phone)
Free help and advice for veterans, and access to dedicated one-to-one welfare advice. Email (veterans.help@spva.gsi.gov.uk) or phone.
Accommodation/housing advice, Debt advice, Benefits advice
YMCA
Housing, training and community health organisation that runs hostels for homeless young people. Check the website for details.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Education/training, Medical/health, Mental health, Counselling, Alcohol workers, Drugs workers
Apex Scotland
9 Great Stuart Street, Edinburgh
EH3 7TP
Phone: 0131 220 0130
For offenders, ex-offenders and young people at risk of offending, many of whom may also be homeless. Their services will help clients to, for instance, move onto employment, training or further education. To find your local office, please click the link to visit the website. Head office is not step-free, but some local officers are - ring to check.
Accommodation/housing advice, Benefits advice, Careers advice, Education/training, Internet access
Bethany Welcome Centre
Haymarket Hub Hotel, 7 Clifton Terrace, Edinburgh
EH12 5DR
Phone: 07919 557 673
Open 24/7 October – May Free accommodation, food and support for people sleeping rough. Just show up or call the number above for support.
Mental health, Accommodation/housing advice, Alcohol workers, Benefits advice, Bathroom/showers, Bedding, Counselling, Food (free), Outreach worker links
Casus Omissus - The Aberdeen Law Project
Ferryhill Community Centre, Albury Road, Aberdeen
AB11 6TN
Phone: 01224 272 434
Thursday: 5:30pm-7:30pm
Initial advice, written advice, casework, representation and form-filling for residents of Scotland. Covers employment, housing, benefits etc.
Accommodation/housing advice, Benefits advice, Tenancy support, Legal advice
Crossreach (Rankeillor Initiative)
205 Cowgate, Edinburgh
EH1 1JH
Phone: 0131 225 4901
Monday-Friday: 9am-5pm (phone only for referrals)
For those in the early stages of recovering from substance use, we can provide temporary accommodation in shared flats while you get back on your feet again.
Accommodation/housing advice, Alcohol workers, Counselling, Drugs workers, Benefits advice, Bathroom/showers, Clothing store, Careers advice, Education/training
Dunedin Harbour
4 Parliament St, Leith, Edinburgh
EH6 6EB
Phone: 0131 624 5800
Accommodation and support for vulnerable individuals who are sleeping rough or at risk of sleeping rough. Couples and pets accepted. Ring or visit. Referral via Edinburgh City Council: 0131 529 7355 or 0131 529 7829
Accommodation/housing advice, Advocacy, Alcohol workers, Benefits advice, Careers advice, Drugs workers
Glasgow City Council Homelessness Service
G1 1QU
Phone: 0800 838 502
Friday: 8:45am-3:45pm
For anyone who is homeless, threatened with homelessness, or in need of advice about homelessness issues. Please visit the website to find out your nearest team of advisers.
Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support
Glasgow Gen R 8 Housing Service
Westwood Business Centre, 69 Aberdalgie Road, Easterhouse, Glasgow
G34 9HJ
Phone: 0141 771 6161
Provides advice and support to people aged 16-24 who wish to access and sustain permanent accommodation. Helps young people to develop the skills they need to maintain a home. Staff work flexibly over the weekend and in the evenings.
Accommodation/housing advice, Advocacy, Benefits advice, Careers advice, Debt advice, Tenancy support, Step-free
Keymoves (Four Square)
Edinburgh
Phone: 07771 516762
24-hour emergency access accommodation for homeless women. residents engage with staff to develop a personal plan to tackle housing and other support needs.
Medical/health, Outreach worker links, Clothing store, Debt advice, Benefits advice, Advocacy, Accommodation/housing advice
Lodging House Mission
35 East Campbell St, Glasgow
G1 5DT
Phone: 0141 552 0285
Monday-Thursday: 12pm-2pm (Free lunch)
Friday: 12pm-1:30pm (Free Lunch)
We are a day centre for the homeless, socially isolated, and vulnerable, based in the East End of Glasgow. We have an Intervention Worker who provides a range of services including emotional support, benefits checks, filling out forms and signposting to relevant organisations. In addition to that we also provide a suite of activities which is constantly reviewed to ensure they are the most appropriate/enjoyable for our client group.
Accommodation/housing advice, Advocacy, Barber, Benefits advice, Bathroom/showers, Careers advice, Clothing store, Counselling, Dentist, Education/training, Food (free), Food, Foot care, Internet access, Luggage storage, Music/drama, Sexual health, Tenancy support, Ex-offenders
Niddry St Wellbeing Centre (Salvation Army)
25 Niddry Street, Edinburgh
EH1 1LG
Phone: 0131 523 1060
Monday-Friday: 11:30am-12:45pm
Cafe space, various activities, shower facilities, one-to-one support, psychosocial group, crisis intervention. Café: Mon-Fri: 10am-11:15, 11:30-12:45 – usually open all day – limited numbers due to Covid Mon – Women’s group 1:15 Tues – Men’s group 1:15 Wed – Café clinic, access to GP 2pm Thurs – Psychosocial group 1:15 Fri – Arty Farty Fridays 1:15 Access to 1-to-1 support 10am-12:45 Needle exchange – all day access Mon-Fri
Advocacy, Benefits advice, Bathroom/showers, Bedding, Clothing store, Food (free), Food, Laundry, Medical/health
Quarriers (Project/Stopover)
189 Pollockshaws Road, Glasgow
G41 1PS
Phone: 0141 420 3121
For men and women aged 16-25. Accommodation is on the upper levels of a three-storey building, lift available. They support young people experiencing drug addiction, alcohol misuse, mental health problems, offending behaviour or severe emotional and psychological issues.
Education/training, Drugs workers, Benefits advice, Alcohol workers, Advocacy, Accommodation/housing advice, Mental health
Saffron Housing
553 Shields Road, Glasgow
G41 2RW
Phone: 0141 422 1112
Accommodation and support for single minority ethnic homeless people (16–25) with low support needs. Referral only via GP or social worker. Phone or email enquiries@southside-ha.co.uk for more information.
Accommodation/housing advice, Benefits advice, Debt advice, Tenancy support
Streetwork Crisis Centre
22 Holyrood Road, Edinburgh
EH8 8AF
Phone: 0131 557 6055
Saturday & Sunday: 9am-5pm (drop-in)
Helpline 24/7: 0808 178 2323. Open 365 days a year to support anyone in Edinburgh who does not have a safe place to sleep. Though their Holyrood Hub and helpline, they advise, refer and support people to access the services they need to resolve their situation.
Accommodation/housing advice, Benefits advice, Bathroom/showers, Careers advice, Debt advice, Internet access, Laundry, Luggage storage, Medical/health, Outreach worker links, Outreach workers, Step-free, Advocacy, Counselling, Food (free), Tenancy support