the Pavement magazine - Universal Credit: our demands

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March 01 2019

The Glasgow News Group found the same problems came up time and time again

The Glasgow News Group found the same problems came up time and time again. We think these could be easily solved. We want the DWP to:

Train staff better so they can offer more help
Make the first appointment available without an email. Benefits staff could help set an email up.
Do more publicity: social media alerts, posters, TV adverts explaining the ins and outs of Universal Credit.
Come clean on the targets.
Do away with benefit caps on rent that are leading to rent arrears and making people homeless.
Give people who are homeless the right to proper independent representation. They need support.
We want charities and welfare rights organisations to have regular information sessions, and be proactive in day centre and drop-ins. Make sure people know their rights.

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